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Customer Success Director Jobs in Ridgefield, WA

Trackers Earth

Family Success Associate

Portland, OR · On-site

... Success Director. Your primary objective is to communicate with families as a front door to ... Provide excellent customer service to Trackers program participants and their families ? Maintain ...

Brandwoven

Be Seen First

Client Success Manager - Amazon

Portland, OR · Remote

$70K - $95K/yr

Work with account director to develop client-specific Amazon strategies * Stay on the cutting edge ... * 2-3 years customer service and/or account management experience * Experience working with ...

Clio

Senior Director, Customer Support

Vancouver, WA · On-site

Identify and convert CSQLs (Customer Success Qualified Leads) emerging from support interactions ... Direct experience with modern AI support platforms such as; Maven AI, Decagon, Sierra, Intercom Fin ...

Optibus

Regional Director

Portland, OR · On-site

Marketing, Pre-Sales Engineering, and Customer Success. * Data and Insight Capture: Accurately ... Peer Interview with Regional Directors (45 mins). * CRO Interview (30 mins). * HR call . OTE ...

Optibus

Regional Director

Portland, OR · On-site

Marketing, Pre-Sales Engineering, and Customer Success. * Data and Insight Capture: Accurately ... Peer Interview with Regional Directors (45 mins). * CRO Interview (30 mins). * HR call . OTE ...

Intel

Foundry Customer Device Engineer

Hillsboro, OR · On-site

Join Intel's foundry transformation and make a direct impact on customer success. Apply today to become part of our world-changing work in Ocotillo, Arizona or Hillsboro, Oregon. Qualifications: You ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Ridgefield, WA

Customer Success Director information

See Ridgefield, WA salary details

$40.9K

$128.9K

$189.9K

How much do customer success director jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success director in Ridgefield, WA is $128,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,300.00 and $154,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Ridgefield, WA? The most popular types of Customer Success jobs in Ridgefield, WA are:
What job categories do people searching Customer Success Director jobs in Ridgefield, WA look for? The top searched job categories for Customer Success Director jobs in Ridgefield, WA are:
What cities near Ridgefield, WA are hiring for Customer Success Director jobs? Cities near Ridgefield, WA with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Ridgefield, WA as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $128,854 per year, or $61.9 per hour.
Family Success Associate

Family Success Associate

Trackers Earth

Portland, OR • On-site

Full-time

Posted 7 days ago

Job description

Description:

Job description

Trackers Earth is a youth organization that inspires kids to navigate real challenges. We

believe they can truly contribute, developing the grit and character they need to thrive! Kids

learn old-school outdoor skills: wilderness survival, farm craft, wild foraging, fishing, martial

arts, boating, and more. All this in immersive camps and programs filled with epic story and

Adventure.

Job Summary

Your job? As a Family Success and Sales Associate, you will work within a team of associates

and report to our Family Success Director. Your primary objective is to communicate with

families as a front door to Trackers Earth, and deliver timely and relevant information to ensure

families and kids have an epic summer camp. The format of communication includes phone,

email, and chat ... and ranges from providing program itineraries, registration and transaction

information, program changes, as well as problem solving family concerns. Our Family

Success team is known for providing excellent customer service.

Responsibilities (What You’ll Do):

? Provide excellent customer service to Trackers program participants and their families

? Maintain expert knowledge about company products or services to best help customers

? Answer Phones, Emails and Chat system

? Process registration/roster changes and cancellations carefully and efficiently in

accordance with our current policies.

? Process financial transactions

? Process time sensitive information

? Perform office duties as assigned

? Perform necessary data entry

? Handling escalated queries and concerns confidently and appropriately

? Troubleshooting common issues with a product or service

? Assist with calls to Trackers participants and families regarding outreach and sales for

Trackers programs

Qualifications & Requirements

? Friendly positive attitude and cheerful phone and email voice

? Calm and comfortable with handling challenging situations or changes

? Organized multi-tasker with strong attention to detail and accuracy

? Strong analytical and problem-solving skills

? Confident with basic accounting

? Helpful, customer service orientation

? Working knowledge of Google Docs

? Ability to work and problem-solve independently, as well as with a team

? Ability to learn new software quickly and confidently

About Trackers

Since 2004, kids and extended families in all their forms have journeyed on adventures with

Trackers Earth and our Guides. We share the Arts of Tracking through stewardship and

enduring outdoor skills. We commit to developing opportunity by respecting the diverse

cultures and values of every Guide, youth, and family serving with us. We endeavor to grow

with families for the increased accessibility of these experiences. We define ourselves by an

ever deeper kinship to the more than human world, multi-generational character, and the

principles discovered and found in the quietest moments with the forest.

Requirements: