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Customer Success Manager Jobs in Decatur, AL (NOW HIRING)

Leidos

Program Manager

Huntsville, AL · On-site

Proven success managing program execution, financial performance, staffing, subcontractors, risk, quality, and customer relationships. * Experience leading geographically dispersed technical ...

FMS Aerospace

Deputy Site Lead

Huntsville, AL · On-site

$117K/yr

Program & Customer Success * Collaborate with Program Managers to ensure successful execution of customer contracts. * Monitor resource allocation, project milestones, risks, and financial ...

Leidos

Program Manager

Huntsville, AL · On-site

Proven success managing program execution, financial performance, staffing, subcontractors, risk, quality, and customer relationships. * Experience leading geographically dispersed technical ...

Amteck, LLC

Project Manager

Huntsville, AL

... success, client satisfaction, and team development. If you're a proven construction leader with ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Adtran

Inside Sales Representative

Huntsville, AL · On-site

This role is pivotal in driving customer success and supporting the sales process through effective communication, organization, and problem-solving. Key responsibilities include managing the ...

Adtran

Inside Sales Representative

Huntsville, AL · On-site

This role is pivotal in driving customer success and supporting the sales process through effective communication, organization, and problem-solving. Key responsibilities include managing the ...

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

The ability to learn quickly and move on from both success and failure. * Provide timely feedback to company management regarding challenges or customer concerns. * Partnership with the sales team to ...

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

The ability to learn quickly and move on from both success and failure. * Provide timely feedback to company management regarding challenges or customer concerns. * Partnership with the sales team to ...

Buffalo Rock

Asset Delivery

Huntsville, AL · On-site

Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved ... Live Buffalo Rock's Core Values: o Committed to serving our communities. o Customer success drives ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, AL

Customer Success Manager information

See Decatur, AL salary details

$30.5K

$77.9K

$131.2K

How much do customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success manager in Decatur, AL is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Decatur, AL look for? The top searched job categories for Customer Success Manager jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Success Manager jobs? Cities near Decatur, AL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.

Program Manager

Leidos

Huntsville, AL • On-site

Full-time

Re-posted 25 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

76th of 485 rated business services

Job description

Position Overview
Leidos is seeking a proven cybersecurity services leader to serve as the proposed Program Manager and Key Personnel for the pursuit of the Missile Defense Agency (MDA) Cybersecurity Services contract.
The selected candidate will support the capture effort and, upon contract award, assume overall responsibility for leading the program. As Program Manager, you will serve as the primary interface with MDA leadership and direct all technical, operational, financial, contractual, and workforce aspects of a large, geographically dispersed cybersecurity services program supporting one of the Department of Defense's most critical missions.
This role requires an experienced leader with a strong background delivering enterprise cybersecurity services and a proven record of successfully managing large, complex DoD programs
Primary Responsibilities
  • Serve as the proposed Contract Program Manager throughout capture and proposal activities and, upon award, assume overall responsibility for contract execution.
  • Act as the primary interface between Leidos and the Government for all programmatic, contractual, operational, and technical matters.
  • Lead a geographically dispersed team of Leidos employees, teammates, and subcontractors delivering enterprise cybersecurity services.
  • Direct execution of Cybersecurity Service Provider (CSSP) operations, Defensive Cyber Operations (DCO), incident response, vulnerability management, cyber analytics, digital forensics, threat hunting, cybersecurity engineering, RMF support, compliance, and related cybersecurity services.
  • Manage program financial performance, staffing, subcontractors, schedule, quality, risk, and contract compliance.
  • Lead contract transition activities, ensuring operational readiness, staffing, knowledge transfer, and continuity of operations.
  • Build and maintain trusted relationships with MDA leadership, Contracting Officers, CORs, and other Government stakeholders.
  • Provide executive-level program reviews, performance metrics, and strategic recommendations to Government and Leidos leadership.
  • Drive continuous process improvement, workforce development, and operational excellence across the program.
  • Identify and pursue opportunities to expand customer value and support future business growth.
  • Maintain overall responsibility for customer satisfaction, CPARS performance, and successful mission execution.

Basic Qualifications
  • Bachelor's degree in Business, Cybersecurity, Information Technology, Computer Science, Engineering, or a related field with 15+ years of progressively responsible experience leading complex DoD or Federal programs.
    • Additional relevant experience may be considered in lieu of a degree in accordance with Leidos equivalency guidelines.
  • Minimum 10 years of leadership experience managing enterprise cybersecurity services programs.
  • Demonstrated experience leading large cybersecurity operations supporting the Department of Defense or Federal Government.
  • Experience managing a large budget for their program.
  • Demonstrated supervisory experience leading and managing large, multidisciplinary, geographically dispersed technical teams, including responsibility for employee performance, coaching, mentoring, workforce development, staffing, and succession planning.
  • Experience managing one or more of the following: CSSP operations, Defensive Cyber Operations (DCO), cyber engineering, incident response, vulnerability management, RMF, cyber analytics, threat hunting, digital forensics, or enterprise cyber defense.
  • Proven success managing program execution, financial performance, staffing, subcontractors, risk, quality, and customer relationships.
  • Experience leading geographically dispersed technical organizations supporting mission-critical operations.
  • Strong understanding of Federal contracting and performance-based service delivery.
  • Exceptional leadership, communication, and organizational skills.
  • Primary location for this position is Huntsville, AL and Colorado Springs, CO. If you are not within commutable distance, the right candidate will be willing to travel to these locations 50% or more.
  • Active Secret Security Clearance with the ability to obtain and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.

Preferred Qualifications
  • Experience supporting the Missile Defense Agency (MDA) or other Missile Defense or Combatant Command organizations.
  • Project Management Professional (PMP) certification.
  • CISSP, CISM, or other advanced cybersecurity certification.
  • Experience leading large-scale enterprise cybersecurity services contracts.
  • Experience managing contract transitions and large incumbent workforces.
  • Demonstrated success achieving exceptional CPARS ratings.
  • Experience developing customer relationships that result in follow-on work and organic growth.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 5, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $131,300.00 - $237,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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