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Customer Success Manager Jobs in Decatur, AL (NOW HIRING)

Copeland

Strategic Account Executive OEM

Arab, AL · On-site

Demonstrated success managing strategic or enterprise-level customer accounts. * Advanced consultative selling, opportunity management, and negotiation skills. * Ability to engage and influence ...

Super-Sod

Store Manager

Huntsville, AL · On-site

Manages both customer and employee conflict and resolves complaints about or within the department ... Works with internal admin and customer success team relative to sales tracking, performance review ...

Super-Sod

Store Manager

Huntsville, AL · On-site

Manages both customer and employee conflict and resolves complaints about or within the department ... Works with internal admin and customer success team relative to sales tracking, performance review ...

Liberty National Jason Neal Agency

Be Seen First

Customer Service Account Manager

Cullman, AL · On-site

$30K - $70K/yr

We are seeking a Customer Service Account Manager to join our team! Responsibilities: * Prospect and contact potential customers * Reach agreed upon sales targets by the deadline * Set follow-up ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, AL

Customer Success Manager information

See Decatur, AL salary details

$30.5K

$77.9K

$131.2K

How much do customer success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer success manager in Decatur, AL is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Decatur, AL look for? The top searched job categories for Customer Success Manager jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Success Manager jobs? Cities near Decatur, AL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, AL as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.
Strategic Account Executive OEM

Strategic Account Executive OEM

Copeland

Arab, AL • On-site

Full-time

Posted 21 days ago

Copeland rating

8.0

Company rating: 8.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

150th of 430 rated machine equipment manufacturers

Job description

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Key Responsibilities
  • Develop and execute long-term, account-specific growth strategies for assigned strategic customers.
  • Build and sustain executive-level relationships across customer organizations, serving as a trusted advisor.
  • Lead complex, multi-stakeholder sales opportunities using consultative solution-selling practices.
  • Coordinate cross-functionally with sales, engineering, and services teams to deliver integrated customer solutions.
  • Apply deep market, customer, and technical insight to identify growth opportunities and mitigate risk.
  • Maintain accurate forecasts, opportunity plans, project pipeline and account strategies within CRM systems.
  • Responsible for developing and maintaining relationships with key HVAC OEM stakeholders
  • Develop deep understanding of customer strategy to champion appropriate support needs and HVAC product opportunities
  • Collaborate with and orchestrate internal account team members (e.g., Systems Engineer, Technical Sales Engineer, etc.) to ensure value propositions are appropriately delivered
  • Conduct periodic account planning to strategically identify expansion & cross-sell opportunities
  • Lead contract and pricing negotiations with OEM customers
  • Serve as main point of contact for set of assigned accounts; route inquiries as necessary to Customer Success Reps
  • Conduct regular field visits to better understand customer processes and needs
  • Actively engages to stay updated on HVAC industry trends and competitor activity

Required Experience & Skills
  • Eight (10) or more years of experience in B2B or technical sales roles supporting complex customer environments.
  • Demonstrated success managing strategic or enterprise-level customer accounts.
  • Advanced consultative selling, opportunity management, and negotiation skills.
  • Ability to engage and influence executive-level customer stakeholders.
  • Strong written, verbal, and presentation communication skills.
  • Disciplined use of CRM tools to manage pipeline, forecasts, and account plans.

Preferred Experience & Skills
  • Experience selling complex, technical, or solutions-based offerings.
  • Experience leading multi-year account strategies or enterprise-level engagements.
  • Technical background in industrial engineering, mechanical engineering, electrical engineering, or a closely related systems-focused discipline.

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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