Customer Success Manager Jobs in Decatur, AL (NOW HIRING)

Position Description Summary

APT Research is hiring a Government Defense & Other Agencies Division Manager in Huntsville, AL.

APT is an employee-owned engineering services company specializing in conducting safety analyses for the U.S. Government and commercial industry. APT offers competitive salaries, advancement opportunities that match your professional development interest, and excellent benefits including being voted as the best place for working parents. Our employees are owners, each share in the commitment to deliver safe, reliable, and innovative Analysis, Planning, and Test Solutions and services that exceed expectations, build employee pride of ownership, and enhance shareholder value.

This position requires the ability to:

• Lead strategic growth, operational excellence, and financial performance for the Government Defense & Other Agencies Division
• Build and maintain trusted relationships with government, commercial, and industry customers
• Provide leadership that develops employees, fosters collaboration, and strengthens APT's employee-owned culture
• Drive successful execution of contracts while supporting the company's long-term business growth objectives
• We are looking for someone who has demonstrated leadership, a high level of corporate interface, and is a team player

Division Management Responsibilities

• Define and implement plans to reach division goals (e.g., revenue, profit, etc.)
• Grow division through exceptional contract execution, strategic customer engagement, and successful pursuit of new business opportunities
• Be a visible and well-connected ambassador to current and prospective customers
• Develop and leverage strategic customer and industry relationships to expand APT's market presence and identify new opportunities
• Represent APT professionally with customers, industry partners, and professional organizations to strengthen the company's reputation and business relationships
• Provide proposal support; this includes generating and/or reviewing proposal documents, especially with respect to cost estimation, bid pricing, setting/managing management reserve, and profitability targets
• Recruit, develop, and retain high-performing talent while ensuring the division has the resources necessary for successful execution
• Resolve issues associated with division contracts and personnel
• Provide executive-level reporting on division performance, financial results, customer engagement, business development activities, and contract execution. on a weekly, monthly, and quarterly basis
• Flow issues up to senior management as appropriate
• Be an ambassador of corporate level mission, vision, and culture, down and in the division
• Be an engaged and contributing member of the corporate leadership team, up and out from the division
• Own division financial performance including revenue, profitability, forecasting, backlog, and utilization
• Partner with Chief Growth Officer and Business Development team to identify, pursue, and win new business opportunities
• Identify strategic, financial, and program risks, and implement appropriate mitigation strategies

Employee Management Responsibilities

• Communicate with division employees; keep open communication lines with division employees, senior management, and other division managers
• Foster a collaborative, accountable, and high-performing employee-owned culture that promotes engagement, innovation and professional growth
• Prepare Division inputs for monthly APT all-hands meeting and monthly newsletter
• Recognize and reward employee performance through formal and informal recognition programs via APT monthly and annual award nominations
• Lead/manage division employees performance goal setting process and monitor goals throughout the year
• Perform mid-year and year-end employee assessments, recommend year-end employee raises and performance incentives
• Mentor, coach, and develop employees while supporting succession planning and leadership development.
• Foster collaboration across divisions to maximize APT capabilities and customer success

Contract Management Responsibilities

• Deliver monthly financial reports, monthly activity report, contract DRDs accurately and on-time
• Collaborate and negotiate with customers; manage employees on the contract; respond to ROM requests
• Review and negotiate contract documents, including contract modifications, statement of work(s), etc.
• Manage contracts and subcontractors (oversee work, initiate subcontract mods (when needed), review/approve subcontractor invoices)
• Optimize workforce planning, labor utilization, and resource allocation to meet customer, contract, and business objectives
• Initiate "at risk" decisions when required
• Ensure integrity, customer satisfaction, and customer relationships
• Prepare cost estimates and proposals

Decision-Making Authority

• Personnel hires, employee performance management, employee termination
• Day-to-day customer decisions
• Monitor and control contract costs
• Financial authority up to thresholds outlined in corporate policies

Required Experience/Education

• Bachelor's degree in engineering or a related field
• 10+ years of progressive leadership experience managing government or commercial programs, organizations, or business units supporting (i.e., AMCOM, MDA, SMDC, etc.) and/or commercial customers (i.e. Raytheon, Northrup Grumman, Boeing, etc.)
• 10+ years of experience in Safety, Quality, Mission Assurance (i.e. system safety, reliability and maintainability, quality, software assurance, risk management, etc.)
• Effective and professional communicator, compelling face and voice of APT to broad market sector

Security Clearance Requirement

• Active Secret or Top-Secret security clearance

Preferred Experience

• PMP certification
• Ability to utilize Excel & other Microsoft Office 365 products
• Good organizational skills and ability to work with minimal direction
• Experience managing Cost-Plus, Fixed-Price, and Time-and-Materials contracts

Essential Job Functions

Work Environment

• Requires ability to provide clear, concise, accurate, and timely communication, both verbally and written
• Ability to interact professionally with coworkers, management, and customers

Travel Requirements

• Requires ability to travel domestically (within the U.S.) <15%, and per customer requests/requirements

Physical Requirements

• Requires sitting for extended periods of time at a workstation / desk
• Ability to lift >15 lb

Other Essential Functions

• Ability to work independently with minimal supervision, make rational decisions, and to exercise good judgement
• Work attire must be appropriate for the position and must not impose a safety risk / hazard to the employee or others

EOE/Minorities/Females/Veterans/Disabled

APT Research is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, hr@apt-research.com and/or phone number (256.327.3373) to contact us about your interest in employment with APT Research, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. APT Research, Inc. participates in E-Verify.