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Associate Customer Success Manager Jobs in Decatur, AL

Fulfyld

Head of Customer Success

Madison, AL · On-site

$90K - $115K/yr

We partner with growing brands to manage their inventory, fulfillment, packaging, and day-to-day ... You'll personally drive the changes needed to take Customer Success to the next level, supported by ...

AAFES

Customer Experience Associate

Redstone Arsenal, AL · On-site

$15/hr

So what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange ... Practices loss prevention procedures and alerts security and management of potential problems that ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Decatur, AL

Associate Customer Success Manager information

See Decatur, AL salary details

$17.3K

$49.7K

$87.2K

How much do associate customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for associate customer success manager in Decatur, AL is $49,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $61,400.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What job categories do people searching Associate Customer Success Manager jobs in Decatur, AL look for?

The top searched job categories for Associate Customer Success Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Associate Customer Success Manager jobs?

Cities near Decatur, AL with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Decatur, AL as of June 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Head of Customer Success

Fulfyld

Madison, AL • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

About Fulfyld
Fulfyld is an e-commerce fulfillment and logistics company headquartered in Madison, Alabama. We partner with growing brands to manage their inventory, fulfillment, packaging, and day-to-day logistics operations.
The Role
This is not simply a people-management position. We're looking for a builder and operator; someone who will lead our Account Management team both day-to-day and at the strategic level: coaching and developing the people on it, while rethinking the processes and systems that shape how it operates. You'll personally drive the changes needed to take Customer Success to the next level, supported by our executive and operations teams.
Responsibilities
  • Lead, coach, and develop our Account Management team.
  • Establish a proactive, scalable approach to client management.
  • Identify processes that need to be created, standardized, automated, or improved.
  • Develop SOPs, playbooks, escalation procedures, and client-management workflows.
  • Create visibility into client health, risk, retention, and team capacity.
  • Improve how responsibilities are divided between Account Management, support staff, and Operations.
  • Strengthen our processes around onboarding, account reviews, escalations, and retention.
  • Serve as an escalation point for important client relationships.
  • Partner with Operations and leadership to identify recurring client issues and fix their root causes.
  • Use data, technology, and automation to improve both client experience and team efficiency.
What We're Looking For
  • Experience leading an Account Management, Customer Success, Client Services, or similar team.
  • Proven experience designing and implementing processes, not simply managing within existing ones.
  • Strong leadership, communication, and client-management skills.
  • Experience working in a growing or rapidly changing organization.
  • Strong analytical and operational thinking.
  • Ability to turn recurring problems into scalable solutions.
  • Comfortable working across departments and handling high-pressure client situations.
  • High degree of ownership and a strong bias toward execution.
  • Experience in 3PL, fulfillment, logistics, e-commerce, supply chain, SaaS, or another operationally complex environment is preferred.
What Success Looks Like
The right person will help Fulfyld create a more scalable Account Management organization with:
  • Better client health and risk visibility.
  • Clearer processes and ownership.
  • More consistent client experiences.
  • Stronger team accountability and development.
  • Better use of technology and support resources.
  • Less dependence on individual institutional knowledge.
Benefits
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Supplemental Benefits (Short-Term Disability, Accident, Critical Illness, and more)
  • Parental Leave

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