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Customer Success Manager Jobs in Decatur, AL (NOW HIRING)

Fulfyld

Head of Customer Success

Madison, AL · On-site

$90K - $115K/yr

We partner with growing brands to manage their inventory, fulfillment, packaging, and day-to-day ... You'll personally drive the changes needed to take Customer Success to the next level, supported by ...

ASSA ABLOY

Regional Sales Manager

Athens, AL

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Decatur, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Decatur, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Athens, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Athens, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

ASSA ABLOY

Regional Sales Manager

Athens, AL · On-site

$90K/yr

Represent Biosite at industry events, customer meetings, and key networking opportunities. WHAT SUCCESS LOOKS LIKE Successful Area Sales Managers: * Consistently achieve or exceed assigned sales ...

Copeland

Strategic Account Executive OEM

Arab, AL · On-site

Demonstrated success managing strategic or enterprise-level customer accounts. * Advanced consultative selling, opportunity management, and negotiation skills. * Ability to engage and influence ...

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Customer Success Manager information

See Decatur, AL salary details

$30.5K

$77.9K

$131.2K

How much do customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager in Decatur, AL is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Decatur, AL look for?

The top searched job categories for Customer Success Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Success Manager jobs?

Cities near Decatur, AL with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.

Head of Customer Success

Fulfyld

Madison, AL • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

About Fulfyld
Fulfyld is an e-commerce fulfillment and logistics company headquartered in Madison, Alabama. We partner with growing brands to manage their inventory, fulfillment, packaging, and day-to-day logistics operations.
The Role
This is not simply a people-management position. We're looking for a builder and operator; someone who will lead our Account Management team both day-to-day and at the strategic level: coaching and developing the people on it, while rethinking the processes and systems that shape how it operates. You'll personally drive the changes needed to take Customer Success to the next level, supported by our executive and operations teams.
Responsibilities
  • Lead, coach, and develop our Account Management team.
  • Establish a proactive, scalable approach to client management.
  • Identify processes that need to be created, standardized, automated, or improved.
  • Develop SOPs, playbooks, escalation procedures, and client-management workflows.
  • Create visibility into client health, risk, retention, and team capacity.
  • Improve how responsibilities are divided between Account Management, support staff, and Operations.
  • Strengthen our processes around onboarding, account reviews, escalations, and retention.
  • Serve as an escalation point for important client relationships.
  • Partner with Operations and leadership to identify recurring client issues and fix their root causes.
  • Use data, technology, and automation to improve both client experience and team efficiency.
What We're Looking For
  • Experience leading an Account Management, Customer Success, Client Services, or similar team.
  • Proven experience designing and implementing processes, not simply managing within existing ones.
  • Strong leadership, communication, and client-management skills.
  • Experience working in a growing or rapidly changing organization.
  • Strong analytical and operational thinking.
  • Ability to turn recurring problems into scalable solutions.
  • Comfortable working across departments and handling high-pressure client situations.
  • High degree of ownership and a strong bias toward execution.
  • Experience in 3PL, fulfillment, logistics, e-commerce, supply chain, SaaS, or another operationally complex environment is preferred.
What Success Looks Like
The right person will help Fulfyld create a more scalable Account Management organization with:
  • Better client health and risk visibility.
  • Clearer processes and ownership.
  • More consistent client experiences.
  • Stronger team accountability and development.
  • Better use of technology and support resources.
  • Less dependence on individual institutional knowledge.
Benefits
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Supplemental Benefits (Short-Term Disability, Accident, Critical Illness, and more)
  • Parental Leave

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