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Customer Success Manager Jobs in Michigan (NOW HIRING)

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive ... M systems to document and manage customer interactions and escalate issues when necessary ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished ... client success and go beyond answering questions-you build relationships and trust. Engaging ...

Gosvt

Customer Success Engineer

Brighton, MI · On-site

$55 - $85/hr

Summary of Functions The Customer Success Engineer manages all onsite service cases for the customer. They are the focal contact for issues that arise with the customers audio visual systems and ...

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Customer Success Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Michigan?

The most popular types of Customer Success jobs in Michigan are:

What are popular job titles related to Customer Success Manager jobs in Michigan?

For Customer Success Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Michigan look for?

The top searched job categories for Customer Success Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Manager jobs?

Cities in Michigan with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Advisor

One Way

Livonia, MI • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance

**About Us:**
At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team.
**Job Description:**
We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.
**Responsibilities:**
- Respond promptly and professionally to customer inquiries via phone and email.
- Identify and resolve service issues by providing accurate information and effective solutions.
- Maintain up-to-date knowledge of our services and promotions.
- Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
- Follow up with customers to ensure their issues and needs are resolved.
- Collaborate with team members to improve processes and enhance the customer experience.
- Gather customer feedback and report common issues to management for continuous improvement.
- Support customers such as order processing, account information, and troubleshooting assistance.
**Requirements:**
- Previous experience in a customer service or support role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a detail-oriented mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with CRM systems and basic computer skills.
- A positive attitude, patience, and empathy when dealing with customers.
- A high school diploma or equivalent.
**Benefits:**
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- Paid time off.
- Friendly and supportive team environment.
Compensation: $16.00 - $20.00 per hour
WORKING AT ONE WAY
What unites Oneway employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible, it isn't easy, but we embrace this challenge every day.
By working together on behalf of our communities and customers, we are building the future one innovative service, and idea at a time.
Are you ready to embrace the challenge? Come build the future with us.
COMPANY OVERVIEW
At ONEWAY PROPERTY RESTORATION our restoration specialists are number #1 in the restoration industry. We are one of the largest professional full-service restoration firms in the U.S. and we are looking for great people like you !!!
Come build the future with us. We are always looking for talented quick learners who have a "Ready to do whatever it takes attitude." We offer great benefits and careeer advancement opportunities. You will love our amazing team full of passion, energy, and drive.
OUR MISSION
To continue our legacy of being a leader and innovator in the carpet cleaning and restoration industry and to provide the opportunity for entrepreneurs to experience the dream of franchise ownership.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Way Property Restoration Corporate.

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