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Customer Success Manager Remote Jobs in South Fulton, GA

Fetcherr

Client Success Manager

Atlanta, GA · On-site +1

... with key customers across multiple verticals. This individual will serve as the primary point of ... Flexible work options, including remote opportunities. * A collaborative and inclusive workplace ...

Scandit

Customer Success Engineer

Atlanta, GA · On-site +1

Not just manage the relationship. You'll own customer outcomes end-to-end: adoption, value ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Digital Realty

Manager Remote Hands

Atlanta, GA · Remote

$109K - $112K/yr

Manager Remote Hands Your role The Manager Remote Hands will assist all Digital Realty customers by providing "best in class" technical support. The Manager Remote Hands will oversee all tasks and ...

New

Digital Realty

Manager Remote Hands

Atlanta, GA · On-site +1

Manager Remote Hands Your role The Manager Remote Handswill assist all Digital Realty customers by providing "best in class" technical support. The Manager Remote Handswill oversee all tasks and ...

New

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site +1

$23.08 - $36.06/hr

... management experience required Typically 2+ years Industry experience; PEO, HR or Payroll ... may be remote and require reliable internet service. The preferred location for this role is ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

Typically 2+ years Customer service or relationship management experience required * Typically 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $34.62/hr

Typically, 2+ years Customer service or relationship management experience required * Typically, 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

TriNet

Associate Customer Success Consultant

Atlanta, GA · On-site +1

$23.08 - $34.62/hr

... management experience required Typically, 2+ years Industry experience PEO, HR or Payroll ... The position may be remote and require reliable internet service. The preferred location for this ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in South Fulton, GA

Customer Success Manager Remote information

See South Fulton, GA salary details

$30.8K

$78.8K

$132.8K

How much do customer success manager remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success manager remote in South Fulton, GA is $78,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Client Success Manager

Fetcherr

Atlanta, GA • On-site, Remote

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description
Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.
While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond.
We're is seeking a highly motivated and client-focused Client Success Manager to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:
  • Exceptional client satisfaction,
  • Commercial performance.
  • Alignment between Fetcherr's product suite and each client's business objectives.

Key Responsibilities:
  • Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
  • Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr's capabilities.
  • Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
  • Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
  • Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
  • Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
  • Represent the client's voice internally to influence product development and service enhancements.
  • Willingness to travel for client meetings, QBRs, or industry events.

Requirements
  • 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
  • Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
  • Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
  • Analytical thinker with the ability to derive insights from data and drive strategic conversations.
  • Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Bachelor's degree in Business, Economics, Aviation Management, or a related field. A Master's degree is a plus.
  • Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries - advantage
  • Experience working with enterprise clients - advantage

What Fetcherr Offers:
  • Competitive salary and performance-based incentives.
  • A comprehensive benefits package, including professional development opportunities.
  • The opportunity to work with cutting-edge AI technology across multiple industries.
  • Flexible work options, including remote opportunities.
  • A collaborative and inclusive workplace culture.

Join Fetcherr and help shape the future of airline revenue management through innovation and partnership.
*This role is based in Louisville, KY, with remote flexibility, and will work closely with global clients and internal teams.

Apply