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Customer Success Manager Remote Jobs in Silver Spring, MD

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

The Manager, Customer Success - Operations has primary responsibility for long-term success and ... Remote and hybrid-first work environment * A mission-driven culture with supportive, high ...

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Customer Success Manager Remote information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success manager remote jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer success manager remote in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are the most commonly searched types of Customer Success Remote jobs in Silver Spring, MD? The most popular types of Customer Success Remote jobs in Silver Spring, MD are:
What are popular job titles related to Customer Success Manager Remote jobs in Silver Spring, MD? For Customer Success Manager Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Manager Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Success Manager Remote jobs? Cities near Silver Spring, MD with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Federal Customer Success Manager

Federal Customer Success Manager

Riverbed Technology, Inc.

Fairfax, VA • On-site, Remote

Other

Posted 22 days ago

Job description

Riverbed. Empower the Experience
Riverbed, the leader in AIOps for observability, helps organizations optimize their users' experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences. Learn more at riverbed.com
Position
Title: Federal Customer Success Manager( CSM)
Location: Remote/Home MD, VA, DC area.
At Riverbed the Federal Customer Success Manager drives measurable customer outcomes through disciplined program management of Success Plan and Get Well Plan execution. The CSM ensures our Federal Customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources, proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives. This role serves as the central point of coordination, governance, and momentum to ensure customer success is intentional, measurable, and achieved.
What you will do
Federal Customer Success Experience or a Military background are required.
Working with our Federal Customers you will:
Program Management Discipline - Translates outcomes into structured plans with milestones, owners, timelines, and measurable checkpoints
Outcome Orientation - Focuses on customer business results and verified value realization
Executive Presences - Communicates effectively with senior stakeholders and leads executive reviews with credibility
Risk Detection and Mitigation - Identifies early warning signals and builds structured recovery plans
Cross-Functional Leadership - Mobilizes internal resources without formal authority
Stakeholder Mapping and Alignment - Confirms proper decision-makers and multi-level engagement
What makes you an ideal candidate
Escalation Judgement - Escalates appropriately with structured context and solutions
Analytical and Commercial Acumen - Connects SaaS metrics and value realization to renewal and growth
Accountability and Follow-Through - Drives closure of commitments with execution rigor
Resilience and Composure - Maintains leadership presence during risk and pressure situations
Technical Troubleshooting Acumen - Demonstrated Tier 1 or Tier 2 troubleshooting experience leveraged to protect and advance customer outcomes by identifying technical blockers to adoption, clearly articulating impact and remediation paths, and coordinating cross-functional resolution to maintain momentum toward defined success objectives
What we offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed
With a 20-year history of innovation, Riverbed is agile and proven-and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people-bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together and drives high-impact success.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check us out on:
www.riverbed.com
@LifeAtRiverbed
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