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Customer Success Manager Remote Jobs in Rochester, NY

CaterTrax

Chief Technology Officer

Rochester, NY · On-site +1

The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ... Customer Success. * Financial acumen: Manages technology budgets, vendor contracts, and build-vs ...

HMG Careers

Sales Coordinator Remote

Churchville, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Walworth, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Honeoye Falls, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Spencerport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester, NY

Customer Success Manager Remote information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success manager remote jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager remote in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are the most commonly searched types of Customer Success Remote jobs in Rochester, NY? The most popular types of Customer Success Remote jobs in Rochester, NY are:
What job categories do people searching Customer Success Manager Remote jobs in Rochester, NY look for? The top searched job categories for Customer Success Manager Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Manager Remote jobs? Cities near Rochester, NY with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,459 per year, or $39.6 per hour.

Sales Team Leader (Remote)

Zuzick & Associates

Rochester, NY • Remote

Full-time

Life

Re-posted 2 days ago

Job description

Sales Team Leader (Remote) – Globe Life American Income Division | Zuzick Organization

Are you a motivated sales professional ready to step into leadership? Globe Life American Income Division: Zuzick Organization is seeking a driven Sales Team Leader to help grow and mentor a high-performing remote sales team while making a meaningful impact in the lives of working families.

For over 70 years, we have partnered with more than 34,000 unions and associations—including teachers, firefighters, veterans, and nurses—to provide supplemental life insurance benefits that help protect their families. As we continue expanding nationwide, we are looking for leaders who are passionate about sales, mentorship, and career growth.

What You’ll Do:

Lead, mentor, and motivate a remote team of sales representatives Work with warm leads from union members requesting information about their benefits Conduct virtual client meetings via Zoom to present insurance options Support your team in closing sales and delivering excellent client service Track performance metrics and help drive team success Assist with applications and underwriting requirements

What We Offer:

100% Remote / Work-from-Home Environment Weekly Pay + Performance Bonuses Residual Income Opportunities Leadership Training & Rapid Advancement Comprehensive Training Program Benefits available after 90 days based on production Annual all-expenses-paid company trips

What We’re Looking For:

Sales experience required; leadership or management experience preferred Willingness to obtain a state life insurance license within 30 days Strong communication and leadership skills Self-motivated, organized, and goal-oriented Reliable computer with camera, internet access, and cell phone If you’re looking for a career with unlimited growth potential, leadership opportunities, and the ability to work from anywhere, we’d love to hear from you.

Apply today and submit your resume. Be sure to highlight any leadership or management experience.

Apply