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Customer Success Manager Remote Jobs in California

ServiceTitan

Customer Success Manager, Strategic

Glendale, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ServiceTitan's largest customers, our strategic accounts (franchise systems and select multi-location ...

BetterUp

Senior Customer Success Manager

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Customer Success Managers (CSMs) are our clients' key strategists, consultants, and growth ... This remote role will require travel up to 40% of the time for client engagements and internal ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience with CRM tools (Salesforce, HubSpot, etc.) and Customer Success platforms (e.g. Planhat ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

ServiceTitan

Customer Success Manager, Enterprise

Glendale, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Success Manager, Enterprise - Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max. You will serve as the executive-facing strategic advisor ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Ricochet360

Delivering an outstanding customer experience during onboarding and support ensures our success ... Identify and manage project work structure, tasks, deliverables, milestones, and dependencies

AbacusNext

Enterprise Customer Success Manager

San Diego, CA · On-site +1

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Success in this role requires strong executive presence, consultative account management skills, and the ability to navigate complex customer environments with multiple stakeholders and competing ...

SDG

Client Success Manager (Remote)

Los Angeles, CA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

... remote options), and plenty of opportunity for career growth. We believe in hiring people, not ... Manage the client relationship by overseeing everything from status calls to solution walkthroughs ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in California

Customer Success Manager Remote information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success manager remote jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success manager remote in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are the most commonly searched types of Customer Success Remote jobs in California?

The most popular types of Customer Success Remote jobs in California are:

What are popular job titles related to Customer Success Manager Remote jobs in California?

For Customer Success Manager Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote jobs in California look for?

The top searched job categories for Customer Success Manager Remote jobs in California are:

What cities in California are hiring for Customer Success Manager Remote jobs?

Cities in California with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Manager Analytics

Bidgely Inc.

Los Altos, CA • Remote

$120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Success Manager – Analytics

Location: Fully Remote (US)
Salary: $85,000 – $120,000
Benefits: Comprehensive medical, dental, vision, 401(k), paid, flexible PTO

We’re looking for someone who drives outcomes, owns complexity, and uses data to move customers forward… not someone who just manages accounts and waits for direction.

You’ll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management.

What You’ll Actually Do

You will own a portfolio of utility customers end-to-end… from day-to-day execution to long-term retention and expansion.

  • Run the account like a system, not a checklist
    → Drive weekly progress, manage dependencies, and ensure nothing stalls

  • Lead customer conversations that actually move things forward
    → Executive updates, trainings, and working sessions that end with decisions and action

  • Turn ambiguity into execution
    → Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering

  • Stay ahead of risk (not react to it)
    → Monitor adoption, performance, and satisfaction signals - and act early

  • Build leverage for yourself and the team
    → Create use cases, templates, QBRs, enablement materials, and repeatable processes

  • Own outcomes, not just activity
    → Close loops. Document decisions. Ensure follow-through to completion

  • Act as a consultant, not just a coordinator

→ Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes

Why This Role

  • Work at the intersection of AI and clean energy, with real-world impact

  • Join a team that values ownership, clarity, and execution

  • Be part of a company scaling fast - where your work directly shapes how we grow

This role exists to increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics.

What Success Looks Like

Within your first 6 months:

  • Your accounts run smoothly - customers know you, trust you, and rely on you

  • Risks are identified early and actively managed (not just reported)

  • Cross-functional teams trust your clarity, prioritization, and follow-through

  • Your communication is crisp, proactive, and decision-oriented

  • You’ve already created assets/processes others are adopting

Within your first year:

  • You’ve helped maintain or improve NPS

  • You’ve increased meaningful use cases across accounts

  • You’ve contributed to making the CS org more scalable and efficient

What You Bring

  • 3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry

  • Strong analytics mindset - you use data to guide decisions, not just report it

  • Proven ability to manage complex accounts with multiple stakeholders

  • Experience working cross-functionally with Product, Engineering, and Delivery

  • Exceptional written and verbal communication (clear, structured, executive-ready)

What Sets You Apart

  • You don’t just track tasks - you drive them to completion

  • You naturally think in owners, timelines, and outcomes

  • You can balance customer empathy with firm boundaries

  • You’re comfortable pushing back, reframing, and driving decisions

  • You’ve unblocked stuck situations without escalation

About Bidgely

Bidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, we hold 25+ energy patents, employ 30+ data scientists, and have raised $77M+ in funding. We operate at the intersection of AI, energy, and regulation, and we take that responsibility seriously.

If you’re the kind of CSM who turns complexity into momentum and data into action, we want to hear from you!

Apply