ZipRecruiter

Log In

2

Customer Success Manager Remote Edtech Jobs in Raleigh, NC

Regal Rexnord

Channel Sales Manager (Remote)

Raleigh, NC · Remote

$110K - $135K/yr

Partner with Customer Service, Engineering, Production, and Marketing to support channel needs and ... Proven success in building and scaling partner networks, achieving growth that exceeds market ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

... manage and automate complex processes while enabling a highly resilient, responsible, and ... Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ...

Kong

Director, Global Scaled CS

Raleigh, NC · Remote

$250K - $300K/yr

You will lead a high-performing global team of Customer Success Managers (CSMs) focusing on a "one ... ideally in a global or remote environment. * Technical Pedigree: Experience leading a TAM ...

Guidebook

Event and Content Coordinator

Raleigh, NC · On-site +1

$45K - $55K/yr

... EdTech business, we want to meet you. Key Responsibilities Event Coordination * Own end-to-end ... Build and manage event timelines, briefing internal staff (sales, customer success, product) on ...

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

Guidebook

Event and Content Coordinator

Raleigh, NC · Remote

$45K - $55K/yr

... EdTech business, we want to meet you. Key Responsibilities Event Coordination * Own end-to-end ... Build and manage event timelines, briefing internal staff (sales, customer success, product) on ...

Sonar

Major Territory Manager (Remote)

Raleigh, NC · Remote

Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We ... This is your chance to drive sales success and impact our upward trajectory! What you will do

Sonar

Major Territory Manager (Remote)

Raleigh, NC · Remote

Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We ... This is your chance to drive sales success and impact our upward trajectory! What you will do

Vitaledge Technologies

Customer Support Rep

Cary, NC · Remote

$17.25 - $22.25/hr

... success. Additionally, you will work closely with the account management team to improve the ... Ability to coordinate with remote development teams, including during non-traditional business ...

next page

Showing results 1-20

All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Raleigh, NC

Customer Success Manager Remote Edtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager remote edtech jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success manager remote edtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Raleigh, NC? For Customer Success Manager Remote Edtech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager Remote Edtech jobs? Cities near Raleigh, NC with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 55% In-person, 6% Hybrid, and 39% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Sourcing Manager (Remote)

Sourcing Manager (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 2 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s):AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MS, MT, NC, ND, NE, NH, NM, OH, OK, OR, PA, RI, SC, SD,TN, TX, UT, VA, WV, WI, WY

The Strategic Sourcing team within Enterprise Sourcing is seeking a Sourcing Manager to build and maintain strategic relationships for a select portfolio of critical vendors providing services to First Citizens Bank.  In this role as an individual contributor, the Strategic Sourcing Manager will be the primary point of contact for all sourcing activities, contract negotiations, and enterprise-level relationship oversight activities across an assigned portfolio of vendors.


Responsibilities

Specific Responsibilities

  • Successfully and independently manage complex contract negotiations for assigned portfolio of vendors
  • Lead cross-functional teams to identify, quantify, and implement processes with vendors for improved total cost of ownership in the assigned portfolio
  • Lead strategic sourcing initiatives to meet business line objectives, deliver cost savings, improve efficiency, and ensure overall vendor value delivery
  • Conduct comprehensive market and spend analysis to identify cost-saving opportunities and leverage scale
  • Coordinate and lead ongoing routines with vendors and internal stakeholders
  • Act as conduit between business stakeholders and vendor community to foster communication and innovation in offerings and business processes that result in greater quality and efficiency
  • Ensure compliance with industry regulations, ethical sourcing practices, and corporate policies during the procurement process

Personal Characteristics

  • Exceptional communicator and influencer, with the ability to engage and align stakeholders at all levels
  • Strong leadership skills. Ability to lead and motivate vendors and others within the company
  • Customer-service orientation. Skilled in establishing and maintaining a high level of trust and confidence
  • Must be a self-starter with high levels of attention to detail
  • The successful candidate must possess the sophistication, communication, and interpersonal relationship skills to achieve results through credibility and earned influence

Qualifications

Bachelor's Degree and 8 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts OR High School Diploma or GED and 12 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts

Preferred Qualifications

  • Significant experience redlining and negotiating technology- related agreements, including application software, SaaS, professional services, etc.
  • Supplier relationship management
  • Knowledge of supply base and sourcing business practices specific to financial services preferred

Preferred Education: Bachelor's Degree

License or Certification Type: Certified Regulatory Vendor Program Manager Preferred, Member of Contract and Commercial Management certification by the International Association for Contract and Commercial Management Preferred, Certified Professional in Supply Management Preferred

#LI-JB1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts OR High School Diploma or GED and 12 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts

Preferred Qualifications

  • Significant experience redlining and negotiating technology- related agreements, including application software, SaaS, professional services, etc.
  • Supplier relationship management
  • Knowledge of supply base and sourcing business practices specific to financial services preferred

Preferred Education: Bachelor's Degree

License or Certification Type: Certified Regulatory Vendor Program Manager Preferred, Member of Contract and Commercial Management certification by the International Association for Contract and Commercial Management Preferred, Certified Professional in Supply Management Preferred

#LI-JB1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What First Citizens Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply