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Customer Success Manager Remote Edtech Jobs in Raleigh, NC

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

Build collaborative relationships across Customer Success, Sales, Product, and Engineering Within 6 ... task management across multiple systems and tools * Skilled at collaborating with a remote team ...

New

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

Build collaborative relationships across Customer Success, Sales, Product, and Engineering Within 6 ... task management across multiple systems and tools * Skilled at collaborating with a remote team ...

New

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

3E

Director, Customer Implementations

Raleigh, NC · Remote

$150K - $165K/yr

This position supports remote work in EST, and candidates should be based near one of our U.S. East ... Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the ... Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Description Dot Compliance is a leading provider of cloud Quality and Compliance management ... Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ...

Directive

B2B Marketing Manager(Remote US)

Raleigh, NC · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Hireblazer

Senior SAS Project Manager

Raleigh, NC · Remote

The job is 100% remote; the duration is 6 months with a possibility of extension. Background ... Provides leadership and drives customer success while overcoming barriers and satisfying staff ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Raleigh, NC

Customer Success Manager Remote Edtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager remote edtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Raleigh, NC?

For Customer Success Manager Remote Edtech jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Raleigh, NC with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Technical Support Enablement Trainer

VAST Data

Raleigh, NC • On-site, Remote

$31.50 - $42/hr

Full-time

Posted 9 days ago

Job description

Description
We are seeking a highly motivated, technical, and experienced Customer Success Training Manager to join our Enablement team. This role will focus on building, delivering, and maintaining world-class training content for our Customer Success team. You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge, and tools needed to drive customer adoption, retention, and satisfaction.
Key Responsibilities
Training Program Design & Delivery
  • Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices.
  • Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention.
  • Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical.

Curriculum & Content Management
  • Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals.
  • Utilize the Learning Management System (LMS) to track progress and completion.
  • Continuously update content to reflect new product releases, process changes, and industry best practices.

Stakeholder Collaboration
  • Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives.
  • Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey.
  • Gather feedback from all stakeholders to measure training effectiveness and iterate as needed .

Performance Measurement & Optimization
  • Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates).
  • Analyze performance data and recommend improvements to drive measurable business outcomes.

Requirements
Qualifications
  • Proven track record in designing and delivering effective training programs for customer-facing teams.
  • Experience with highly technical support procedures in similar industries to VAST Data
  • Strong facilitation and presentation skills, both virtual and in-person.
  • Excellent written communication and instructional design capabilities.
  • Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
  • Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently.
  • Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field.

Technical Skills
  • Solid understanding of virtualization and containerization technologies, including VMware and Docker.
  • Excellent analytical and problem-solving skills.
  • Nice to have hands-on lab and hardware management experience.
  • Willingness to travel up to 30%

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