Customer Success Manager Remote Edtech Jobs in Raleigh, NC

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

JAGGAER is seeking a Strategic Account Manager to manage and grow a portfolio of 5-8 of our largest manufacturing customers across North America. This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of the world's most complex manufacturing organizations.

The ideal candidate brings deep experience managing enterprise SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C-suite executives to drive measurable business outcomes. This individual will serve as a trusted advisor, helping customers maximize the value of their JAGGAER investment while identifying opportunities for long-term strategic growth.

Responsibilities:

• Own a portfolio of 5-8 strategic manufacturing customers, representing some of JAGGAER's largest and most important accounts in North America.
• Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion.
• Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes.
• Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value.
• Build and maintain comprehensive stakeholder maps, identifying decision makers, influencers, and executive sponsors across customer organizations.
• Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience.
• Serve as the executive escalation point for strategic customer initiatives and business challenges.
• Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue.
• Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation.
• Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools.
• Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations.
• Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

What You Bring:

• 10-15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.
• 5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications.
• Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes.
• Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M+.
• Proven experience engaging and influencing C-suite and senior executive stakeholders.
• Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI.
• Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles.
• Exceptional executive communication, presentation, and relationship management skills.
• Strong analytical capabilities with experience leveraging customer data and business insights to drive decision-making.
• Proficiency with Salesforce, Microsoft Office, and account planning methodologies.
• Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

Preferred Qualifications

• Experience with procurement, sourcing, supplier management, or spend management technologies.
• Experience managing global or multi-national manufacturing organizations.
• Familiarity with value realization frameworks, executive business reviews, and strategic account planning methodologies.
• Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

Our Values:

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency - Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.

Entrepreneurial Spirit - Own It, Drive It, Make It

A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth

Accountability - Thumbs In, Not Fingers Out

We take responsibility for ourselves before pointing elsewhere

Metrics-Driven Results - Outcomes Over Activities

Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

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