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Customer Success Manager Remote Edtech Jobs in Raleigh, NC

HealthCare

Partner Success Manager

Raleigh, NC · Remote

... customer satisfaction, and take some of the guesswork and inefficiencies out of buying insurance ... Overview We're hiring a Partner Success Manager to drive revenue growth by owning the performance ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

HireNetworks

VP of Customer Success

Morrisville, NC · On-site +1

$129K - $166K/yr

An onsite or hybrid work schedule is preferred, but remote candidates will be considered. W e're ... Implement and optimize CS tooling (CRM, CS platforms, support systems). * Improve forecasting ...

HealthCare

Partner Success Manager

Raleigh, NC · On-site +1

$90K/yr

... customer satisfaction, and take some of the guesswork and inefficiencies out of buying insurance ... Overview We're hiring a Partner Success Manager to drive revenue growth by owning the performance ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Raleigh, NC

Customer Success Manager Remote Edtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager remote edtech jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success manager remote edtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Raleigh, NC? For Customer Success Manager Remote Edtech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager Remote Edtech jobs? Cities near Raleigh, NC with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 55% In-person, 6% Hybrid, and 39% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Partner Success Manager

Partner Success Manager

HealthCare

Raleigh, NC • Remote

Full-time

Posted 6 days ago

Job description

Join Us!
HealthCare.com has become one of America’s fastest-growing insurtech companies, revolutionizing how consumers shop for health insurance. Leveraging advanced technology and data science, the company has developed customized proprietary products to better fit consumer requirements, enhance customer satisfaction, and take some of the guesswork and inefficiencies out of buying insurance.
 
Overview
We're hiring a Partner Success Manager to drive revenue growth by owning the performance and expansion of our insurance distribution partners on the Autopilot platform. This role blends client success with commercial strategy—maximizing partner ROI, scaling budgets, and unlocking new opportunities that increase platform value with our existing partners. 
You’ll be the go-to performance expert, ensuring campaigns hit volume and CPA goals while actively influencing how much partners invest and grow with us.
 
Key Responsibilities
Grow Revenue & Partner Investment
- Identify and execute opportunities to increase budget, CPA thresholds, and campaign volume.
- Influence partner strategy and spend by translating performance into clear ROI.
Build & Deepen Relationships
- Act as the strategic advisor and primary point of contact for partners.
- Understand partner operations to tailor solutions that drive mutual growth.
Solve Problems, Fast
- Monitor and optimize campaign metrics in real time and raise flags or propose adjustments as needed
Collaborate Cross-Functionally
- Work closely with internal teams - sales, product, engineering, and analytics - to align on partner goals and unblock growth.
 
What You Bring
- 3–6 years in insurance, lead generation, or partner/client-facing performance roles
- Proven ability to manage and grow revenue-driving relationships
- Strong grasp of CRMs, dialers, lead flows, and sales funnels
- Analytical and proactive, with a bias toward action and impact
- Excellent communicator and relationship-builder
 
Why It Matters
As a partner success manager, you sit at the intersection of sales strategy, marketing performance, and innovation. Your insights will directly influence how our partners allocate budget, how we price and position Pivot Health within their portfolios, and how we evolve consumer delivery modes to better meet their needs.
This role is a linchpin in our strategy to make Autopilot not just a source of leads, but a source of competitive advantage for our partners. We differentiate by offering hands-on campaign support, creative optimization, and deep integration with partners’ sales workflows.
You’ll help partners succeed, which drives higher budgets, longer retention, and better outcomes for our partners, consumers, and carriers. In doing so, you’ll also build a strong internal reputation as a revenue multiplier and trusted growth advisor both to partners and to our own leadership team.
When you do your job well, partners stay longer, spend more, and convert at a higher rate.
Benefits
Opportunity to work from home
Excellent work environment
Medical, dental, and vision insurance
Up to 15 days of paid time off
12 company observed holidays
401k plan with company match
Life insurance
Professional growth opportunity
Most importantly, an inclusive company culture established by an incredible team!
 
Get to Know Us!
https://www.healthcare.com/
linkedin.com/company/healthcare-com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.