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Customer Success Manager Remote Edtech Jobs in Utah

Pattern

Customer Success Manager

Lehi, UT · On-site +1

As a results-driven Customer Success Manager at Pattern, you will drive client success and platform adoption by serving as a strategic industry thought leader in advertising. In this role, you will ...

Kadince

Customer Success Manager

Ogden, UT · Remote

About Kadince Kadince (pronounced cadence) is a fully remote software company founded in 2013. In a ... Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of ...

Coast

Manager of Customer Success

Draper, UT · On-site +1

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds ...

Audiohook

Client Success Manager

Eden, UT · Remote

Manage the campaign in Audiohook's systems (including the User Interface, the CRM, and any other ... Fully remote work environment * Competitive salary and uncapped bonus potential * Health, dental ...

FMG Suite

Customer Success Coordinator (Remote)

Sandy, UT · On-site +1

$38K - $40K/yr

Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email ... About the Role As the Customer Success Coordinator at FMG, you are the front line of the brand ...

1-800 Contacts

Customer Success Advocate

Draper, UT · Remote

Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. * Provide top-tier service : Deliver exceptional customer ...

Atlassian

Customer Success Operations Manager, DX

Magna, UT · On-site +1

$131K/yr

Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

Atlassian

Customer Success Operations Manager, DX

UT · On-site +1

$131K/yr

Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

Atlassian

Customer Success Operations Manager, DX

Magna, UT · On-site +1

$131K/yr

Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

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Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Utah? For Customer Success Manager Remote Edtech jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Utah look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Utah are:
What cities in Utah are hiring for Customer Success Manager Remote Edtech jobs? Cities in Utah with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Customer Success Manager

Customer Success Manager

Pattern

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces®.
Pattern is currently seeking a results-driven Customer Success Manager. As a results-driven Customer Success Manager at Pattern, you will drive client success and platform adoption by serving as a strategic industry thought leader in advertising. In this role, you will leverage ongoing product and technology developments to support specific client objectives while collaborating with team members to manage short-term account plans centered on direct response marketing.
What is a day in the life of the Customer Success Manager?
  • Client Management
  • Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ensure sustained business growth.
  • Strategic Education: Actively educate clients on the latest Meta and Google Ads features, tactics, and strategies to keep them ahead of industry trends.
  • Success Advocacy: Develop compelling case studies that highlight customer success and the efficacy of Pattern's strategies.
  • Retention: Retain 100% of all business and revenue within your assigned portfolio.Account Expansion: Proactively identify and manage high-potential small clients within the Core service to help them scale their operations.

  • Cross-functional Collaboration
  • Sales Enablement: Support the Commercial team during the sales process by performing platform demos and providing strategic consultation for prospective clients.
  • Thought Leadership Content: Contribute expertise to company events, blogs, and other marketing channels to enhance Pattern's industry presence.

  • Operational Support
  • Talent Acquisition: Assist in the interviewing process for candidates across the Commercial team to ensure high-quality hiring standards.

  • Key Success Indicators
  • Platform Knowledge and Demonstration: The ability to effectively use and demonstrate the platform's features to clients.
  • Data and Analytical Skills: The ability to deliver catalog analysis and derive insights from the platform.
  • Feedback Implementation: The ability to take, learn from, and act on feedback.

What will I need to thrive in this role?
  • Must-haves:
  • Bachelors Degree.
  • 1-2 years experience working in digital media or performance marketing field.
  • Previous client-facing/management experience.
  • Good communication/presentation skills, being able to communicate to clients.
  • Goal-oriented and able to adapt to a fast-paced environment.
  • Fluent in English

  • Nice-to-haves:
  • Knowledge of other languages from the region.

What does high performance look like?
  • You are friendly, trustworthy, and a high-performer.
  • You follow through and fast.
  • You wow customers time and time again and build immense trust quickly.
  • You bring smart solutions to problems and engagements.
  • You give 100% and always go the extra-mile.
  • You actively volunteer and participate in group collaborations.
  • You take full ownership of your projects to completion.
  • You proactively identify areas of opportunity and work to execute on them.

We are looking for individuals who are:
  • Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
  • Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
  • Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
  • Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?
  • Screen with a recruiter.
  • Interview with a Team Lead.
  • Interview with a Team, CRO, and our President of Pattern PXM.
  • Interview with our President of Pattern PXM.
  • References.
  • Executive Review.
  • Offer.

How can I stand out as an applicant?
  • Be prepared to talk about professional accomplishments with specific data to quantify examples.
  • Be ready to talk about how you can add value and be the best addition to the team.
  • Focus on mentioning how you would make a difference at Pattern.
  • Be prepared to talk about any side projects related to data and analytics.

Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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