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Customer Success Manager Remote Edtech Jobs in Logan, UT

Conservice

Client Operations Manager

River Heights, UT · On-site +1

$19.40/hr

Location -In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office ... success. What You'll Do Client Relationship & Strategic Management * Act as the primary point of ...

HMG Careers

Sales Consultant Remote

Saint Charles, ID · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Pleasant View, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Dayton, ID · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Eden, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Amalga, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Smithfield, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

River Heights, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Avon, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Elwood, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Smithfield, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Dayton, ID · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Wellsville, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Wellsville, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Pleasant View, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Logan, UT · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Customer Success Manager Remote Edtech information

See Logan, UT salary details

$28K

$71.7K

$120.8K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success manager remote edtech in Logan, UT is $71,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Logan, UT look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Logan, UT are:

What cities near Logan, UT are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Logan, UT with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Implementation Manager

Conservice

River Heights, UT • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Conservice rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

39th of 53 rated energy and utility

Job description

About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service built for
multifamily and single-family rental property owners. We manage the complete internet
program lifecycle, from ISP contracting through resident enrollment, property
management system (PMS) integration, and post-launch handoff, enabling property
owners to deliver premium connectivity amenities without the operational complexity.


The Role
In this role, you will act as a project manager and delivery owner of bulk internet
service implementations. You will serve as a trusted connectivity advisor to property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive project
timelines, enforce scope boundaries, and ensure successful go-live launches.

Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services

Core Objectives & Responsibilities

  • Project Ownership: Manage multiple concurrent property implementations from
    contract execution through property management system (PMS) integration,
    resident communications, go-live, and Account Management handoff.
  • Time-to-Market Optimization: Drive internal and external stakeholders to
    compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
    that unlock property revenue and program value.
  • Task Execution & Delegation: Own the execution of backend administrative tasks
    through a mix of self-performance and delegation to administrative support staff,
    auditing admin output, verifying task completion, and remaining fully accountable
    for project quality and outcomes.
  • Client Leadership & Scope Protection: Serve as the authoritative internet
    connectivity advisor for property leadership. Drive direct, outcome-focused client
    communications, set clear operational boundaries, and firmly prevent scope creep or
    unapproved custom requests.
  • Cross-Functional Alignment: Partner seamlessly with internal departments,
    including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
    and Account Management.
  • Data Integrity & Oversight: Ensure 100% accuracy between account records,
    property level contracts, provider contracts, Salesforce records, and internal admin
    systems to achieve clean financial audits prior to project handoff.
  • KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.

Compensation & Benefits

  • Competitive salary and performance-based bonus
  • Health, dental, vision, and HSA
  • 401(k) with company match
  • Basic life & AD&D coverage
  • PTO in accordance with the company's current PTO plan
  • Holiday pay in accordance with the company's current paid holiday schedule

Ideal Qualifications

  • 2+ years of project management, customer success, or professional services
  • experience in Telecommunications (internet connectivity), Property Management,
    or PropTech.
  • Proven track record of managing high-volume, concurrent project pipelines without
    sacrificing quality or stakeholder alignment.
  • Demonstrated ability to speak with authority, negotiate skillfully, push back
    tactfully against demanding client requests, and manage conflict calmly.
  • Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
    data analysis using spreadsheets (Excel/CSV charge reconciliation).
  • Exceptional organizational and professional communication skills.
  • Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
    empathic, and curious.
  • Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
    (PMS) such as Yardi, RealPage, AppFolio, or Entrata.
  • Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
    client engagements, or industry events.

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