ZipRecruiter

Log In

1

Customer Success Manager Govtech Jobs in Ridgewood, NJ

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...

FlowX.AI

Customer Success Manager

New York, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

As our first dedicated Customer Success Manager, you will define and own the post-sales motion for Nominal. You will be responsible for ensuring our customers achieve rapid value, drive ongoing ...

MW Partners

Customer Success Manager

Manhattan, NY · On-site

MW Partners is currently seeking a Customer Success Manager to work for our client, who is a global leader in multimedia and creativity software products. Responsibilities and duties:

New

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Flowx.ai

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

Almaz Capital

Customer Success Manager

Manhattan, NY · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

WPP

Customer Success Manager

Manhattan, NY · On-site

$60K - $140K/yr

Customer Success Manager WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation ...

Flip

Customer Success Manager

New York, NY · On-site

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Brooklyn, New York (Onsite M-F) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Integral Ad Science

Customer Success Manager

New York, NY · On-site

$69K - $118K/yr

The Customer Success Manager, Enterprise Accounts will support the Customer Success team to provide exceptional service and value realization to our clients, with a strong focus on enterprise ...

EqualAccess

Customer Success Manager

New York, NY

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

previous page

Showing results 41-60

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Ridgewood, NJ

Customer Success Manager Govtech information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do customer success manager govtech jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success manager govtech in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Ridgewood, NJ look for? The top searched job categories for Customer Success Manager Govtech jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Customer Success Manager Govtech jobs? Cities near Ridgewood, NJ with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager

Luminance

New York, NY • On-site

Full-time

Re-posted 3 days ago

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys.

As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment.

The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations.

We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry.

Responsibilities
  • Own and manage the post-sales customer experience across Luminance's product suite
  • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment
  • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows
  • Guide customers through change management and drive strong user adoption across teams
  • Act as the primary point of contact during onboarding and early lifecycle phases
  • Build trusted relationships with key stakeholders across legal and business teams
  • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey
  • Monitor customer engagement and proactively address risks and opportunities
  • Identify opportunities for account growth, renewals, and expanded product usage
  • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery
  • Deliver product demonstrations, training sessions, and enablement support

Requirements

    • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech
    • Demonstrated ability to manage structured onboarding processes or customer-facing projects
    • Experience supporting customers through technology adoption or organizational change initiatives
    • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations
    • Experience supporting customers on guided, consultative software platforms (not purely self-serve)
    • Strong communication and stakeholder-management skills
    • Ability to quickly learn and confidently explain advanced product functionality
    • Analytical, proactive, and solution-oriented mindset
    • Bachelor's degree or equivalent practical experience

Compensation - $75,000 - $80,000

Benefits

discretionary bonus per quarter

Apply