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Customer Success Manager Govtech Jobs in Raleigh, NC

Relay

Enterprise Customer Success Manager

Raleigh, NC · On-site

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in" specialist for Relay's most ambitious target accounts. You own the critical "0-to-1" stage of our ...

Relay

Enterprise Customer Success Manager

Raleigh, NC · Hybrid

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in" specialist for Relay's most ambitious target accounts. You own the critical "0-to-1" stage of our ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Raleigh, NC

Customer Success Manager Govtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager govtech jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success manager govtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Raleigh, NC? For Customer Success Manager Govtech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager Govtech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager Govtech jobs? Cities near Raleigh, NC with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Rezilient Health

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

At Rezilient, we're redefining what primary care looks like by making it more accessible, seamless, and patient-centered. Through our innovative CloudClinic model, we combine virtual provider visits with smart, tech-enabled infrastructure to deliver timely, personalized care. As we continue to grow our presence in the Raleigh market, we're looking for a data-savvy, field-present leader with real healthcare delivery experience to help support and strengthen one of our most important health system partnerships.
In this role, you will serve as Rezilient's primary on-site Customer Success presence in Raleigh and be a trusted day-to-day member of the team that partners alongside a leading local health system. While our broader Customer Success team is based in St. Louis, you will operate locally, building relationships, driving engagement, and ensuring our care model delivers meaningful impact for the communities we serve.
This role is ideal for someone who thrives in a dynamic environment and enjoys balancing autonomy with collaboration. You will work closely with our St. Louis-based Customer Success team, as well as our Sales, Growth, and Clinical Operations partners, to drive member engagement, strengthen client partnerships, and support Rezilient's continued growth in the region.
Key Responsibilities
Data-Driven Engagement & Member Utilization
  • Drives Rezilient's member engagement outcomes for our Raleigh-based partnerships, with utilization and activation metrics serving as key indicators of success.
  • Build and maintain a rigorous tracking framework for engagement KPIs, monitoring activation rates, utilization trends, drop-off points, and population health patterns to continuously inform strategy.
  • Translate engagement data into clear, compelling insights for both internal stakeholders and client leadership teams.
  • Develop, test, and refine engagement campaigns by measuring effectiveness, adjusting tactics, and documenting successful approaches for the broader Customer Success team.
  • Partner with Clinical Operations and Product teams to surface utilization insights that help inform service improvements and program design.

Onsite Client Presence & Member Engagement
  • Serve as Rezilient's primary onsite representative with our partners, maintaining a visible and trusted presence across client locations through activities such as benefit fairs, lunch-and-learns, employee pop-ups, and targeted outreach.
  • Use engagement data to guide where and how outreach efforts should be focused in order to increase awareness and utilization.
  • Partner with client HR, benefits and marketing teams to develop communication strategies that resonate with their employee populations and organizational culture.
  • Build authentic relationships with frontline employees and clinical staff, helping them understand and adopt Rezilient's care model.

Sales & Growth Collaboration
  • Partner closely with the Sales and Growth teams to support business development efforts in the Raleigh market, including participation in demos, discovery conversations, and prospect discussions.
  • Bring credibility and real-world insights to Sales conversations by sharing outcomes and engagement learnings from existing partnerships.
  • Identify opportunities to deepen existing client relationships and collaborate with Sales to thoughtfully pursue those opportunities.
  • Contribute to Rezilient's broader presence in the Raleigh region by building relationships within the local employer, health system, and benefits communities.

Client Engagement & Partnership
  • Serve as the primary on-site point of contact for our Raleigh-based employer partnerships, supporting both long-term strategy and day-to-day collaboration.
  • Develop a strong understanding of the client's population health goals, workforce demographics, and healthcare utilization patterns in order to inform engagement strategies.
  • Lead regular business reviews with client leadership, presenting utilization insights, engagement outcomes, and forward-looking recommendations.
  • Act as the voice of the client internally, ensuring insights from the field inform product, clinical, and operational improvements.

Customer Success Team Collaboration
  • While you will operate with significant independence in Raleigh, you remain an integral part of a four-person Customer Success team, partnering with your St. Louis-based colleagues on implementations, onboarding projects, and cross-client initiatives.
  • Share engagement playbooks, data frameworks, and field learnings from the Raleigh market to help strengthen how the team supports clients nationally.
  • Support other client escalations, growth initiatives, and implementation needs as a collaborative team member, even when working across geographies.
  • Contribute to the continued evolution of the team's data infrastructure, reporting practices, and engagement methodologies as Rezilient scales.

Requirements
  • 5-7 years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing role within healthcare services specifically managing large health systems or hospital accounts.
  • A data-driven mindset, with the ability to analyze utilization data, identify patterns, and develop engagement strategies informed by measurable insights.
  • Proven experience improving engagement, utilization, or adoption within complex healthcare or enterprise environments.
  • Comfort working in an environment where processes continue to evolve and team members contribute to building and refining how we operate. Prior startup or early-stage company experience is a plus.
  • Ability to operate independently while remaining highly collaborative with remote teammates. This role requires initiative, ownership, and strong self-direction.
  • Experience navigating the intersection of startup agility and enterprise healthcare environments, with the ability to build credibility and trust within large, complex organizations.
  • Strong experience working with HR leaders, benefits teams, and executive stakeholders within large employer or health system settings.
  • Comfort supporting sales-related activities, including demos, prospect conversations, and regional market development.
  • Experience in a clinical or healthcare delivery environment is strongly preferred. This could include work as a clinician, within clinical operations, care coordination, or other roles that provide direct exposure to how care is accessed and delivered. You understand the patient journey, not just the business case.
  • Excellent communication and relationship-building skills across a wide range of audiences.
  • Highly organized and able to manage multiple priorities and workstreams effectively.
  • Raleigh-based, with the ability to maintain regular onsite client presence and periodic travel to St. Louis HQ and other client locations.
  • Familiarity with tools such as Salesforce, HubSpot, Notion, or similar CRM and customer success platforms. Experience with data dashboards or reporting tools is a plus.

Benefits
This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options and a 401(k).

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