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Customer Success Manager Govtech Jobs in Boca Raton, FL

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

As a Customer Success Lead (CSL), you will be responsible for building relationships and ... Manage relationships throughout various customer lifecycles and stages. * Proactively engage with ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

... system for managing material requests, purchase orders, vendor collaboration, and invoice ... About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Boca Raton, FL

Customer Success Manager Govtech information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do customer success manager govtech jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager govtech in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Boca Raton, FL? For Customer Success Manager Govtech jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Manager Govtech jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Manager Govtech jobs? Cities near Boca Raton, FL with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

MSP - Technical Customer Success Manager (On-Site)

Computer Business Solutions

Pompano Beach, FL • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.
Key Responsibilities

Client Relationship Management
  •  Serve as the primary liaison between clients and the MSP 
  •  Build and maintain long-term relationships with key stakeholders 
  •  Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions 
  •  Ensure client expectations are met or exceeded 
Customer Success & Retention
  •  Monitor client health, satisfaction, and engagement 
  •  Proactively identify risks and mitigate churn 
  •  Drive adoption of services, tools, and best practices 
  •  Advocate for the client internally 
Service Delivery Alignment
  •  Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery 
  •  Translate technical issues into business impact for clients 
  •  Ensure SLAs and KPIs are consistently met 
Account Growth & Strategy
  •  Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.) 
  •  Assist clients in IT budgeting and roadmap planning 
  •  Align MSP services with client business objectives 
Issue Escalation & Resolution
  •  Act as an escalation point for client concerns 
  •  Coordinate internally to resolve issues efficiently 
  •  Ensure clear communication and follow-through 
Reporting & Metrics
  •  Track and report on customer success metrics (CSAT, NPS, retention rates) 
  •  Prepare and present reports during client meetings 
  •  Use PSA/CRM tools to maintain accurate account records 
Required Qualifications
  •  3–5+ years of experience in Customer Success, Account Management, or IT Service Management 
  •  Experience working in an MSP or IT services environment (highly preferred) 
  •  Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts 
  •  Excellent communication and relationship-building skills 
  •  Ability to manage multiple client accounts simultaneously 
Preferred Skills
  •  Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms 
  •  Experience with QBRs and IT strategy planning 
  •  Strong problem-solving and conflict resolution skills 
  •  Sales acumen for identifying growth opportunities 
  •  Project coordination experience
Work Environment
  • On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS
 Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization