1

Customer Success Manager Govtech Jobs in Boca Raton, FL

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Showing results 21-40

Customer Success Manager Govtech information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do customer success manager govtech jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager govtech in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Boca Raton, FL? For Customer Success Manager Govtech jobs in Boca Raton, FL, the most frequently searched job titles are:
What cities near Boca Raton, FL are hiring for Customer Success Manager Govtech jobs? Cities near Boca Raton, FL with the most Customer Success Manager Govtech job openings:

Customer Success Manager

Beowulf Electricity and Data

West Palm Beach, FL • On-site

Other

Re-posted 7 days ago


Job description

About the Role
TeraWulf is building large-scale AI/HPC data centers, and the Customer Success Manager will lead customer onboarding, technical coordination, deployment readiness, and lifecycle support for colocation customers.
This role serves as the primary coordination point between customers, internal teams, external engineers, EPC partners, vendors, OEMs, integrators, commissioning teams, and operations. The position is responsible for converting customer requirements into clear workstreams, tracking execution, managing changes, identifying risks, and ensuring a smooth transition from onboarding through commissioning and operations.
Responsibilities
• Lead structured onboarding of new colocation customers, including technical intake, requirements tracking, and early alignment on power, cooling, network, controls, access, logistics, and demarcation points.
• Identify gaps, conflicts, risks, and scope mismatches between customer requirements, standard infrastructure, lease obligations, and project execution plans.
• Act as the primary coordination point for customer-related technical workstreams from onboarding through commissioning, handover, and ongoing lifecycle support.
• Develop and maintain integrated program trackers, including design decisions, RFIs, change logs, tenant fit-out items, scope demarcations, equipment lists, action items, risks, and open issues.
• Coordinate with external engineers, internal engineering teams, EPC partners, vendors, commissioning agents, operations teams, OEMs, and customer technical stakeholders.
• Manage customer-driven changes within contractual and commercial frameworks, including tenant fit-out, upstream design changes, separately priced work, and owner/tenant responsibility splits.
• Quantify and communicate cost, schedule, scope, operational, and risk impacts associated with customer requirements or design changes.
• Support design reviews and ensure customer requirements are properly reflected in drawings, specifications, submittals, RFIs, equipment lists, and commissioning plans.
• Support construction and deployment readiness, including power availability, cooling readiness, network readiness, access planning, logistics, sequencing, and customer-specific site requirements.
• Help resolve technical, commercial, and coordination blockers that could impact customer deployment or project milestones.
• Lead customer-facing technical meetings and provide clear communication on status, risks, decisions, open issues, and next steps.
• Support operational handover, including documentation, commissioning records, turnover packages, support processes, escalation paths, and continuity of project knowledge.
• Support ongoing customer needs, including expansions, redeployments, optimization, post-handover issues, and lifecycle coordination.
Qualifications
• Bachelor's degree in Engineering, Construction Management, or related technical discipline.
• 5-8 years of progressive experience in project management, design coordination, construction management, customer delivery, or technical program management.
• Experience with MEP systems, especially medium- and low-voltage electrical distribution, mechanical cooling, fire protection, fire alarm, telecommunications, controls, or data center infrastructure.
• Direct experience with data centers, mission-critical facilities, industrial projects, or large-scale commercial construction strongly preferred.
• Working knowledge of relevant NEC, NFPA, IBC, OSHA, ASHRAE, and data center design practices.
• Ability to coordinate across customers, engineers, contractors, vendors, OEMs, integrators, operations teams, and commercial stakeholders.
• Strong written and verbal communication skills, with the ability to translate technical issues into clear decisions, risks, and action items.
• Proficiency with Bluebeam, Procore or equivalent, AutoCAD/Revit read-level fluency, Microsoft Office, and Google Workspace.
• PE license a plus but not required.
• Willingness to travel up to 30% and be onsite during key design, construction, commissioning, and deployment milestones.
Key Deliverables
• Customer onboarding trackers, technical intake summaries, and requirements logs.
• Integrated design decision logs, RFI logs, change logs, risk registers, and action item trackers.
• Scope demarcation matrices, tenant fit-out trackers, responsibility matrices, and customer interface documentation.
• Design milestone review packages with consolidated comments and dispositions.
• Master equipment lists and deployment readiness trackers.
• Cost, schedule, scope, and risk impact summaries for customer-driven changes.
• Site walk reports, quality observations, punch lists, and closure tracking.
• Handover documentation, commissioning record summaries, turnover packages, and lifecycle support records.