ZipRecruiter

Log In

1

Customer Success Manager Govtech Jobs in Boca Raton, FL

SubBase

Customer Success Associate

Fort Lauderdale, FL · On-site

Start managing your materials across all projects and vendors with ease. SubBase is not just a ... About the role Subbase is looking for a Customer Success Associate to support our enterprise ...

New

MDVIP LLC

Success Manager

Boca Raton, FL · On-site

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

... system for managing material requests, purchase orders, vendor collaboration, and invoice ... About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ...

New

next page

Showing results 1-20

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Boca Raton, FL

Customer Success Manager Govtech information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do customer success manager govtech jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer success manager govtech in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Boca Raton, FL? For Customer Success Manager Govtech jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Manager Govtech jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Manager Govtech jobs? Cities near Boca Raton, FL with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you
Customer Success Manager - Technology

Customer Success Manager - Technology

Sonny's Enterprises LLC

Tamarac, FL

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

As a CSM, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills.

Responsibilities

Managing and growing relationships with key customers, acting as their primary point of contact. Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs. Ensuring high customer retention and satisfaction levels by delivering exceptional service and support. Gathering customer feedback and communicating product improvement suggestions to the development team. Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. Be the voice of the customer internally within the company. Developing and executing customer success strategies that drive product adoption and maximize customer value. Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. Advocating for the customer within the organization to ensure their needs are prioritized.

Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related field. 3+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles. Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. Understanding of product management and its impact on customer experience. Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally. Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. Familiarity with CRM tools, customer success platforms, and analytics software. Solid negotiation skills to handle complex customer accounts.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

#LI-ONSITE

#IND3

Employment Type: OTHER

Apply