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Customer Success Manager Edtech Jobs in Colorado

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset * Internet architecture

Customer Success Manager

Denver, CO · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...

Customer Success Manager Job Posted - 28/08/2026 * Full-time * Reporting to the COO * Working closely with the CRO, Account Executives and Sales Engineering * Portfolio spans all US enterprise ...

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Customer Success Manager

Denver, CO · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Customer Success Manager

Denver, CO · On-site

$155K - $175K/yr

Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own ...

Customer Success Manager

Denver, CO · On-site

$155K - $175K/yr

Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own ...

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Colorado?

For Customer Success Manager Edtech jobs in Colorado, the most frequently searched job titles are:

What cities in Colorado are hiring for Customer Success Manager Edtech jobs?

Cities in Colorado with the most Customer Success Manager Edtech job openings:

Infographic showing various Customer Success Manager Edtech job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager

Centennial, CO • On-site

$83K - $117K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 10 days ago


Job description

Job Title: Customer Success Manager

Location: Centennial, CO

Industry: Manufacturing

Pay: $83,000 - $117,000 annually

Benefits: Eligible for Medical, Dental, Vision, 401K

About Our Client:

Addison Group is partnering with a well-established manufacturing organization seeking a Customer Success Manager to join its team. This role is ideal for a relationship-focused leader who enjoys balancing strategic account management, customer advocacy, team development, and cross-functional collaboration in a fast-paced environment.

Job Description:

The Customer Success Manager will oversee key customer relationships while supporting the day-to-day success of the customer service team. This individual will serve as a trusted partner to customers, drive service excellence, and collaborate with internal departments to ensure a seamless customer experience from order fulfillment through product delivery.

Key Responsibilities:

  • Manage a portfolio of high-value customer accounts and foster long-term partnerships
  • Act as the primary escalation resource for complex customer issues and service concerns
  • Provide guidance, coaching, and support to Customer Service Representatives
  • Conduct regular team check-ins, performance discussions, and mentoring activities
  • Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support customer needs
  • Communicate proactively regarding production schedules, delivery timelines, product launches, and service updates
  • Monitor customer performance metrics, forecasts, and account trends to identify opportunities and risks
  • Support onboarding activities and implementation efforts for new customers and programs
  • Help improve internal processes, communication standards, and service workflows
  • Participate in customer meetings, business reviews, facility visits, and other account management activities
  • Maintain accurate customer records and system data within ERP platforms

Qualifications:

  • 5+ years of experience in Customer Success, Account Management, Customer Service, or a related client-facing role
  • Experience managing strategic customer relationships in a manufacturing or industrial environment strongly preferred
  • Previous leadership, mentoring, or team development experience
  • Strong communication, relationship-building, and conflict-resolution skills
  • Ability to manage multiple priorities while maintaining exceptional customer service
  • Proficiency with ERP systems and Microsoft Office applications
  • Experience with manufacturing processes, production environments, or supply chain operations is highly desirable
  • Strong analytical, organizational, and problem-solving abilities

Additional Details:

  • Direct-hire opportunity
  • 100% onsite position in Centennial, CO
  • Full-time schedule with a 7:30 AM start time

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.