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Customer Success Manager Cybersecurity Jobs in Raleigh, NC

Q2

Senior Customer Success Manager

Cary, NC · On-site

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the PrecisionLender platform. In this ...

Relay

Enterprise Customer Success Manager

Raleigh, NC · On-site

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in" specialist for Relay's most ambitious target accounts. You own the critical "0-to-1" stage of our ...

Relay

Enterprise Customer Success Manager

Raleigh, NC · Hybrid

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in" specialist for Relay's most ambitious target accounts. You own the critical "0-to-1" stage of our ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers ... Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

They will manage the day-to-day activities for a subset of K4Connect's client base and will focus ... Utilize data to tell customer success stories. * Forecast and track key account metrics. * Work ...

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All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Raleigh, NC

Customer Success Manager Cybersecurity information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager cybersecurity jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager cybersecurity in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What are popular job titles related to Customer Success Manager Cybersecurity jobs in Raleigh, NC?

For Customer Success Manager Cybersecurity jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Cybersecurity jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Raleigh, NC with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, 8% Hybrid, and 46% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager I - Specialty

Relay

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Manage a portfolio of Mid-Market and Multi-Site accounts across various industrial verticals to ensure customer success and value realization.

  • Drive account-based expansion by identifying opportunities for site-level growth, upselling features, and supporting hardware refreshes.

  • Coordinate with sales and internal teams to execute strategies for customer retention, revenue growth, and organizational mapping.

Job description

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.
With a staggering 461% three-year revenue growth rate, Raleigh, NC-based Relay was recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.
We aren't just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
Why Join Relay?
  • A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
  • High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
  • Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
  • World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
  • The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!
This is a hybrid based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%.
Role Overview:
At Relay, our Customer Success Manager I (Specialty Markets) is a critical revenue-owner and strategic partner within our rapidly evolving Specialty sector. This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Multi-Site accounts across industrial verticals, such as Education, Golf, Facility Management, Healthcare, and others. You will focus on value realization, account-based expansion, and driving site-level success that unlocks growth within key customer accounts.
This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations, and develop multi-threaded relationships from frontline teams to corporate offices - identifying expansion opportunities that fuel our growth targets. You will own the post-sale customer journey, ensuring every specialty customer leverages Relay to drive operational leverage in their business.
Relay is at a transformative inflection point, moving from a product-centric communications business to a platform-centric AI leader for the specialty market. As a CSM I in our Specialty sector, you are at the tip of the spear for this evolution. You will have the opportunity to define "what good looks like" in sectors such as healthcare, education, golf, facilities management, and others - owning a meaningful piece of our steep growth trajectory.
What you will do:
  • Strategic Value Realization & Book Management: Use data to interpret health trends across your book and design customer engagements accordingly. You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. This includes leading the full life cycle of the customer post-sale - from onboarding through adoption, expansion, and renewal - ensuring Relay is deeply embedded in your customers' industrial operations. You embody the brand and build trust in Relay with every customer interaction.
  • Revenue Ownership (Retention & Expansion): Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites
  • Account-Based Motions & Multi-Threading: Execute a "Bottoms-Up, Tops-Down" strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expand corporate-level partnerships across regional and national specialty footprints. Perform deep organizational mapping to ensure total coverage, engaging both site operating leaders and executive decision-makers across departments and facilities.
  • Cross-Functional Advocacy: Serve as the "Voice of the Specialty Customer" internally by relaying site-level feedback and operational friction points to Product, Marketing, and Sales as we refine our offerings for the industrial frontline - including implementation of new hardware, deployment of new features, and leading initial upsell motions within your book of business. Partner with Support and Billing to ensure any escalations have timely resolution for your customers.

What You'll Have
  • 3+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of managing B2B accounts with account-based motion growth. Experience within Healthcare, Education, Golf, or similar deskless-workforce sectors is a strong plus.
  • Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating contract negotiations, and connecting product metrics to a customer's operational bottom line.
  • You have an entrepreneurial spirit and aim to deeply understand the varied industrial markets in your command, enabling more effective account strategies that lead customers to achieve their goals with Relay.
  • Technology is ever-changing; you can iterate and build from an informed perspective, drawing on a deep understanding of customer data and the role AI plays in enabling specialty customer workstreams.
  • Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy to keep stakeholders focused on outcomes.
  • Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay's technical advantages over legacy radio incumbents and modern competitors in industrial environments.
  • Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.

About us: Relay culture, benefits & perks:
First and foremost our culture hinges onyou being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!
It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
  • 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
  • Generous Paid Time Off
  • 401(K) Savings Plan + Company Match
  • Baby Cash Reward + Paid Parental Leave
  • Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
  • Free Snacks and Fun Times
  • Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model
At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role.
Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.
With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.
Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week.
At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.
We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.

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