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Customer Success Implementation Manager Jobs in Texas

Empyrean

Implementation Manager

Houston, TX · On-site

Own accountability for the success of assigned implementations * Ensure all requirements are ... Excellent customer focus/service orientation * Excellent written and verbal communication skills

Canva

Implementation Manager

Austin, TX · On-site

Together, we make implementation a key differentiator that deepens customer success. About the Role ... Stakeholder management: Confident engaging with senior decision-makers, influencing cross ...

Canva

Implementation Manager

Austin, TX · On-site

Together, we make implementation a key differentiator that deepens customer success. About the Role ... Stakeholder management: Confident engaging with senior decision-makers, influencing cross ...

Jobtailor

Implementation Manager

Addison, TX · On-site

Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers ... Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM ...

FedEx Supply Chain

Implementation Manager

Dallas, TX · On-site

Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process. Work closely with project managers toidentifypotential issues and ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Setpoint

$120K - $150K/yr

Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders * Implementation Oversight:

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Outpost

Customer Success Manager

Austin, TX · On-site

Qualifications: * 5+ years in customer success, implementation, technical account management, or operations leadership -- in a role where you owned an outcome, not just a relationship. * Direct ...

Swbc

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

Swivel

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Supports the Implementations team for client onboarding readiness, ensuring teams and clients are ...

Outpost

Customer Success Manager

Austin, TX · On-site

Qualifications: * 5+ years in customer success, implementation, technical account management, or operations leadership - in a role where you owned an outcome, not just a relationship * Direct ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

Partner with Professional Services and Project Management teams to ensure a clean transition from implementation to ongoing customer success * Ensure managed services contractual obligations are ...

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Showing results 21-40

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Texas

Customer Success Implementation Manager information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success implementation manager in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Texas are hiring for Customer Success Implementation Manager jobs?

Cities in Texas with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Implementation Manager

Houston, TX • On-site

Empyrean
501 - 1,000 employees
Learn more about Empyreanexternal

Full-time

Re-posted 24 days ago

Empyrean rating

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY
The Implementation Manager is accountable for the successful execution of all tasks relating to benefits delivery implementation. The Implementation Manager works directly with clients during implementations to define requirements. They also work internally to manage resource allocation, oversee configuration and testing, and are overall accountable for the performance of the project. They work closely with the Client Service Manager and Business Systems Manager to manage day-to-day services during the implementation phases. Implementation Managers are responsible for client satisfaction during the implementation and require strong process-oriented skills, client requirement knowledge and in-depth Health and Welfare domain knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage client satisfaction and satisfaction tracking, reference status, and relationship during implementation
  • Responsible for project management for aligned clients; Tracks project milestones through internal project management tools
  • Manage internal cross-functional teams in support of project needs, which include core integration, custom services and third-party integration in support of new clients and/or services, through the implementation life cycle.
  • Partner with Client Service Manager and Business Systems Manager to ensure successful transition to ongoing administration
  • Demonstrate accountability for client profitability by meeting and/or exceeding set targets
  • Own tracking and resolution of client implementation and testing issues, and reviews deliverables prepared by team as appropriate before passing to client
  • Own accountability for the success of assigned implementations
  • Ensure all requirements are documented accurately and defined to meet ongoing system obligations according to Empyrean standards; leads successful client requirements discussions while consulting the client toward Empyrean best practices; communicates effectively with clients to identify needs and evaluate alternative business solutions.
  • Lead processes of business requirements gathering and documentation
  • Provide best practices consulting and manages to client statement of work
  • Demonstrate in-depth knowledge and understanding of current and new system functionality; is able to effectively convey to and consult with clients regarding changes and decisions that may impact them; escalates gaps in functionality, as appropriate.
  • Is aware of planned base platform releases and is accountable for ensuring the team understands the content, assesses the client-specific impact, and that testing is completed across clients, as applicable. Is responsible for timely communicating/upselling release contents to clients, where applicable.
  • Ensure that compliance regulations are met across aligned clients, including SOC1, and follow and enforce Empyrean's data security policies
  • Record and submit time accurately and timely against assigned project codes
  • Perform other job-related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES
  • Able to effectively align and manage resources, including people and budgets
  • Collaborate well with team members by being open to questions, provide effective coaching, and maintain a positive team environment
  • Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities
  • Excellent customer focus/service orientation
  • Excellent written and verbal communication skills
  • Strong analytical skills
  • Ability to translate customer business requirements and/or protocol into system requirements
  • Continuous improvement and teamwork mindset
  • Strong attention to detail and accuracy
  • Experienced time management skills, including the ability to run many projects simultaneously
  • Good organizational skills
  • Ability to be flexible and work under pressure to meet strict deadlines in a team environment
  • Must be a self-starter
  • Strong interpersonal skills to maintain effective working relationships with co-workers, customers, prospective customers and vendors
  • Ability to carry out assigned projects to their completion

EXPERIENCE AND/OR EDUCATION
  • Bachelor's degree preferred but not required
    • In lieu of Bachelor's degree, equivalent years of experience in benefits administration outsourcing, system implementation, managing client relationships, sales or a related field
  • 5+ years of project management experience managing multifaceted projects and teams, including on-site and/or virtual management
  • Knowledge of the Health & Welfare industry, benefit outsourcing systems, business processes and capabilities and services, operations, and delivery
  • Understanding of project management tools and techniques, following best practices to initiate, take responsibility for, and achieve defined project outcomes
  • Previous benefits administration and direct external client consulting experience preferred
  • Experience using conferencing technology such as Zoom or WebEx
  • Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

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