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Customer Success Implementation Manager Jobs in Texas

DealHub Ltd

Customer Success Manager

Austin, TX · On-site

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in ... Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

Hallmark Health Care Solutions Inc.

$71K - $78K/yr

Manage the transition and handoff of clients from Implementation to Customer Success, ensuring all requirements, configurations, documentation, and outstanding issues are clearly communicated.

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth: * Develop ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth: * Develop ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Austin, TX, US 3 days ago Requisition ID: 1010 Salary Range: $60,000.00 To ... Key Responsibilities Onboarding and implementation Own the onboarding experience for every new ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth: * Develop ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide ... Lead onboarding and ensure a smooth transition from sales to implementation * Build strong ...

Braze

Senior Customer Success Manager, Industry

Austin, TX · Hybrid

$76K - $119K/yr

... Customer Success, Implementations, or Project Management For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,000 and ...

Optimizely

Senior Customer Success Manager

Austin, TX · On-site

Senior Customer Success Manager The Senior Customer Success Manager (Sr. CSM) is a key partner ... Collaborate with implementation managers, professional services consultants, and program managers ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth: * Develop ...

Quest

Manager Customer Success

Austin, TX · On-site

Customer Success Manager Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a ... Key Responsibilities Onboarding and implementation Own the onboarding experience for every new ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a ... Key Responsibilities Onboarding and implementation Own the onboarding experience for every new ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Texas

Customer Success Implementation Manager information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success implementation manager in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Texas are hiring for Customer Success Implementation Manager jobs?

Cities in Texas with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Austin, TX • On-site

DealHub Ltd
Software Development • 51 - 200 employees
Learn more about DealHub Ltdexternal

Other

Posted 26 days ago

Job description

Customer Success Manager

Customer Success Austin, Texas, Austin


Description

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.


The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.


Key Responsibilities

  • Customer meetings on a daily basis, in different stages in their journey.

  • Understand customers' business objectives and proactively identify opportunities to drive value and ROI.

  • Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.

  • Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.

  • Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.

  • Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.

  • Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.


Requirements

On the technical aspects, we expect you to:



  • Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

  • Have proven hands-on experience with leading onboarding and implementation processes

  • Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must

  • Have good understanding of sales and business processes

  • Experience with CPQ tools (an advantage)


On the interpersonal aspects, we expect you to:



  • Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager

  • Feel comfortable leading workshops and technical training sessions

  • Have excellent interpersonal communication and customer-oriented skills

  • Act as the trusted advisor in front of C-suite and senior levels

  • Have a \"can-do\" approach, great problem-solving and work-under-pressure ability

  • Love working in a dynamic and fast-paced environment

  • Communicate in English as a mother tongue level - is a must

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