ZipRecruiter

Log In

1

Customer Success Engineer Jobs in Rochester, NY (NOW HIRING)

Webbing

Customer Success Manager

York, NY · On-site +1

... Engineering, Customer Operations, and Support. Key Responsibilities: Customer Success Management ... Build trusted relationships with customer stakeholders and executive sponsors. * Develop and ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

Partner cross-functionally with Engineering, Applications Engineering, Operations, Finance, Quality ... customer service, customer success, inside sales support, order management, or field service ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post ... This individual will work closely with Sales, Sales Engineers, Product, Operations, Analytics, and ...

Webbing

Sales Engineer - USA

York, NY · On-site +1

... engineering team to execute VPN, Static IP and any other technical elements to help support pre ... customer success to ensure internal alignment. * Prepare and communicate weekly and quarterly ...

next page

Showing results 1-20

All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Rochester, NY

Customer Success Engineer information

See Rochester, NY salary details

$11

$23

$46

How much do customer success engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer success engineer in Rochester, NY is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are popular job titles related to Customer Success Engineer jobs in Rochester, NY?

For Customer Success Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Rochester, NY look for?

The top searched job categories for Customer Success Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Engineer jobs?

Cities near Rochester, NY with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,698 per year, or $23.9 per hour.

Customer Success Engineer - Analytics as a Service

Ralliant

Fairport, NY • On-site

Full-time

Re-posted 8 days ago

Job description

Customer Success Engineer - Analytics as a Service
Position Summary
The Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.
This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.
This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.
Primary Responsibilities
Customer Journey Ownership
Own the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.
Customer Success Playbooks
Develop standardized workflows for:
  • onboarding
  • implementation
  • customer reviews
  • renewal planning
  • expansion opportunities
  • executive reporting
Service Deployment
Lead deployment of two analytics services and expand into future ones.
Coordinate with:
  • DevOps
  • Product Owner
  • Engineering
  • Sales
  • Customer IT organizations
Voice of Customer
Partner with the Product Owner and Product Manager to establish structured VOC processes including:
  • Follow Me Home visits
  • Customer Advisory Boards
  • Early Adopter Councils
  • Customer health scoring
  • Usage analytics
  • Translate customer insights directly into prioritized product improvements
Service Reliability
Partner closely with DevOps to:
  • monitor service health
  • improve uptime
  • reduce deployment effort
  • automate provisioning
  • automate monitoring
  • improve operational maturity
AI-enabled Scaling
Develop AI-powered customer success capabilities including:
  • automated onboarding
  • AI knowledge assistants
  • customer self-service
  • deployment automation
  • health score prediction
  • proactive support
  • AI-generated customer reports
  • automated documentation
  • workflow orchestration
Customer Value Realization
Ensure every customer receives measurable business outcomes through:
  • adoption tracking
  • KPI dashboards
  • ROI reporting
  • executive value reviews
  • success plans
Required Experience
  • 8+ years industrial software deployment
  • Experience with SaaS, Networking and Cybersecurity implementation issues
  • Experience with cloud platforms
  • Experience managing enterprise customers
  • Strong project leadership
  • Excellent customer communication
  • Experience working alongside software engineering organizations
Preferred Experience
Industrial domains including:
  • Utilities
  • Power systems
  • Asset monitoring
  • Industrial IoT
  • Digital services
Success Measures
Within 12 months:
  • Standardized deployment methodology established
  • Deployment time reduced significantly
  • Customer onboarding largely automated
  • Strong renewal readiness across install base
  • Product feedback loops operating continuously
  • Successful deployment of all targeted pilot and paid projects
Travel
Approximately 30-40% domestic and international travel
#LI-TD1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range
The salary range for this position (in local currency) is 114600.00-212800.00

Apply