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Customer Success Engineer Jobs in Reston, VA (NOW HIRING)

Alloy.ai

Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...

Alloy.ai

Customer Success Manager

Washington, DC

$97K - $135K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... How many apps are tracking your children Our team of lawyers, data scientists, engineers ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account ...

Alloy

Senior Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...

Alloy.ai

Senior Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

$126K - $178K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...

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Customer Success Engineer information

See Reston, VA salary details

$12

$25

$49

How much do customer success engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer success engineer in Reston, VA is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.25 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Reston, VA?

The most popular types of Customer Success Engineer jobs in Reston, VA are:

What job categories do people searching Customer Success Engineer jobs in Reston, VA look for?

The top searched job categories for Customer Success Engineer jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Engineer jobs?

Cities near Reston, VA with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you

Customer Success Manager

Alloy.ai

Washington, DC • On-site

Full-time

Retirement, PTO

Re-posted yesterday

Job description

 
About Alloy.ai
 

Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources - ERPs, retailers, ecommerce platforms, and distributors - into a single source of truth your team can bet their P&L on. Our proprietary commerce logic and AI Agents translate fragmented data into clear demand signals and prepare execution-ready actions - automatically. Sales and Supply Chain teams at brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to capture every revenue window, protect margins, and keep products on the shelf. From signal to action. Instantly.

Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. 

We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.


About the Role 

We are growing our Client Solutions team to support and expand Alloy's Mid-Market and Enterprise customer segments. These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement.

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how we scale Customer Success across the company. You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them. You'll engage with a diverse set of customer challenges, gaining hands-on experience in demand-side analytics and helping customers drive measurable outcomes with their retail partners. You'll help us build a deep understanding of key metrics used by different retailers and trade partners across the supply chain and with this knowledge, and  drive increased profitability for our customers with their ability to make faster and more informed decisions.

At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product's performance and our own potential.  Every part of the organization works toward this objective, and Client Solutions takes the lead.

The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy's product roadmap, value statement, and market positioning.

About You 

You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.

You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.

You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company's strategy.

You don't shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion.

You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value. 

You think big and want to change the way an entire industry operates.


What You Will Do
  • Manage a portfolio of 15-30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth. You will own a book of business from rapidly growing DTC brands to large corporations.
  • Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements.
  • Monitor account health, manage by exception, and focus efforts where they will have the highest impact.
  • Drive retention and expansion through business value reviews, renewals, and growth-focused conversations.
  • Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes.
  • Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references.
  • Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
  • Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs.
  • Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering.
What We Are Looking For
  • 2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles.
  • Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes.
  • Proven project management abilities with excellent organization, follow-through, and work ethic.
  • Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results.
  • Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management.
  • Passionate about improving processes and workflows to create repeatable customer success models.
  • Strong relationship-building skills across various personas, from day-to-day users to executive sponsors.
  • Experience managing renewals and expansions, ideally at scale.
  • An ownership mindset demonstrating drive, initiative, energy and a sense of urgency.
  • Nice to have: CPG or supply chain experience, customer journey mapping, or process improvement expertise.
$97,000 - $135,000 a year

This role is a hybrid based in Washington, D.C. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. 

Benefits of Joining Alloy 

  • Flexible PTO - We trust our team to take the time they need to recharge and perform at their best

  • 401(k) Matching Program - Helping you invest in your long-term financial future

  • Weekly Team Lunches - Regular opportunities to connect, collaborate, and build relationships across the team

  • Professional Development Budget - Dedicated resources to support your growth, whether through courses, certifications, or other learning opportunities

  • Monthly Transit Reimbursement - Covering your commute to make getting to the office seamless and stress-free

  • Paid Parental Leave - Dedicated time off to focus on your family during one of life's most important transitions

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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