Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Quick apply
Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and ...
Customer Success Manager
Washington, DC · On-site +1
... Engineering, or equivalent * 3+ years' experience in management consulting, technical account ... Customer Success, or enterprise software sales * Consistent record of achieving targets and goals ...
Quick apply
Customer Success Manager
Washington, DC · On-site +1
... Engineering, or equivalent * 3+ years' experience in management consulting, technical account ... Customer Success, or enterprise software sales * Consistent record of achieving targets and goals ...
Customer Success Manager
Mclean, VA · On-site
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds ... Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic ...
Customer Success Manager
Mclean, VA · On-site
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds ... Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic ...
Customer Success Manager
Falls Church, VA · On-site
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds ... Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic ...
Customer Success Manager
Falls Church, VA · On-site
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds ... Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic ...
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Customer Success Specialist
Reston, VA · On-site
$60K - $65K/yr
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Customer Success Specialist
Reston, VA · On-site
$60K - $65K/yr
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Customer Success Specialist
Reston, VA · On-site
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Customer Success Specialist
Reston, VA · On-site
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Quick apply
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Quick apply
Customer Success Specialist
Reston, VA · Remote
The Customer Success Specialist will be responsible for addressing client inquiries ... Collaborate with Account Management, Product, and Engineering to streamline the resolution of high ...
Head of Customer Success
Washington, DC · On-site
$165K - $185K/yr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Head of Customer Success
Washington, DC · On-site
$165K - $185K/yr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
VP Customer Success
Washington, DC · On-site
VP Customer Success Cymulate's Continuous Security Validation enables companies to challenge ... Partner closely with Sales, Product, Engineering, Marketing, and Executive Leadership to ensure ...
VP Customer Success
Washington, DC · On-site
VP Customer Success Cymulate's Continuous Security Validation enables companies to challenge ... Partner closely with Sales, Product, Engineering, Marketing, and Executive Leadership to ensure ...
Head of Customer Success
Washington, DC · On-site
$165 - $185/hr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Head of Customer Success
Washington, DC · On-site
$165 - $185/hr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Head of Customer Success
Washington, DC · On-site
$165 - $185/hr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Head of Customer Success
Washington, DC · On-site
$165 - $185/hr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Head of Customer Success
Arlington, VA · On-site
$165K - $185K/yr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Head of Customer Success
Arlington, VA · On-site
$165K - $185K/yr
The Head of Customer Success will work closely with Sales, Engineering, Security, Compliance, Product, and Operations leadership to drive customer health, retention, expansion readiness, and ...
Senior Customer Success Manager At Leapwork, we are at the center of the most important shift ... Partner with Product and Engineering teams to communicate customer feedback and influence product ...
Senior Customer Success Manager At Leapwork, we are at the center of the most important shift ... Partner with Product and Engineering teams to communicate customer feedback and influence product ...
Senior Customer Success Manager
Washington, DC · On-site
$125K/yr
Manager, Customer Success Location: Remote - US-based Target OTE: $115 -125K annual OTE ... engineered for customer teams to deliver more recurring revenue and customer value at scale.
Senior Customer Success Manager
Washington, DC · On-site
$125K/yr
Manager, Customer Success Location: Remote - US-based Target OTE: $115 -125K annual OTE ... engineered for customer teams to deliver more recurring revenue and customer value at scale.
Senior Customer Success Manager
Washington, DC · Remote
$125K/yr
Manager, Customer Success Location: Remote - US-based Target OTE: $115 -125K annual OTE ... engineered for customer teams to deliver more recurring revenue and customer value at scale.
Senior Customer Success Manager
Washington, DC · Remote
$125K/yr
Manager, Customer Success Location: Remote - US-based Target OTE: $115 -125K annual OTE ... engineered for customer teams to deliver more recurring revenue and customer value at scale.
Customer Success Manager
Washington, DC · On-site
Serve as the structured voice of the customer to Product and Engineering. Translate raw customer feedback into prioritized, contextualized product input that helps shape roadmap decisions and ...
Customer Success Manager
Washington, DC · On-site
Serve as the structured voice of the customer to Product and Engineering. Translate raw customer feedback into prioritized, contextualized product input that helps shape roadmap decisions and ...
Customer Success Manager
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...
Customer Success Manager
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You pursue your personal objectives, but you are also comfortable working with an engineering ...
Customer Success Engineer information
See Reston, VA salary details
$12 - $15.39
9% of jobs
$18.31 is the 25th percentile. Wages below this are outliers.
$15.39 - $18.78
19% of jobs
The median wage is $21.74 / hr.
$18.78 - $22.17
26% of jobs
$25.06 is the 75th percentile. Wages above this are outliers.
$22.17 - $25.55
26% of jobs
$25.55 - $28.94
11% of jobs
$28.94 - $32.33
4% of jobs
$32.33 - $35.72
3% of jobs
$35.72 - $39.10
2% of jobs
$39.10 - $42.49
0% of jobs
$42.49 - $45.88
0% of jobs
$45.88 - $49.27
1% of jobs
$12
$25
$49
How much do customer success engineer jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for customer success engineer in Reston, VA is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.25 per hour, depending on experience, location, and employer.
What is a customer success engineer?
Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.
How does a customer success engineer typically collaborate with other teams within a company?
Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.
What are the key skills and qualifications needed to thrive as a customer success engineer?
To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.
What is the difference between Customer Success Engineer vs Technical Support Engineer?
| Aspect | Customer Success Engineer | Technical Support Engineer |
|---|---|---|
| Credentials | Typically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are common | Often requires similar technical degrees or certifications; focus on troubleshooting skills |
| Work Environment | Proactively engages with clients to ensure product adoption and success, often in SaaS companies | Responds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting |
| Employer & Industry | Used in SaaS, cloud services, and software companies focusing on customer retention | Common in IT, software, and hardware companies providing technical assistance |
While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.
What are the most commonly searched types of Customer Success Engineer jobs in Reston, VA?
The most popular types of Customer Success Engineer jobs in Reston, VA are:
What job categories do people searching Customer Success Engineer jobs in Reston, VA look for?
The top searched job categories for Customer Success Engineer jobs in Reston, VA are:
- Customer Success Manager
- Customer Success Associate
- Customer Success Manager Remote Edtech
- Customer Success Manager Remote
- Ehr Customer Success Manager
- Evening Customer Success Manager Edtech
- Remote Senior Customer Success Manager
- Account Success Manager
- Monday Through Friday Virtual Customer Success Manager
- Customer Success Leader
What cities near Reston, VA are hiring for Customer Success Engineer jobs?
Cities near Reston, VA with the most Customer Success Engineer job openings:
Full-time
Re-posted 7 days ago
Job description
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.
Our tech solutions:
- Reduce traffic fatalities
- Enhance pedestrian accessibility
- Empower system operators to save time & money
You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
- 3+ years of Customer Success experience ideally within SaaS
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
- Venture-backed, start-up experience
- Prior Customer Success experience with public sector clients
Your Citian Advantage:
- Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
- 401(k) company match and monthly commuter transportation benefit
- On-site gym and free snacks in the office
- High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
Let's build smarter cities together! Learn more about Citian here: www.citian.co
** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities