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Customer Success Engineer Jobs in Virginia (NOW HIRING)

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

LMI Consulting, LLC

Customer Success Manager

Tysons, VA · On-site

Customer Success Manager Job Locations US-DC-Washington, DC | US-VA-Tysons Job ID 2026-13987 # of ... You'll work daily with the LIGER product manager, engineering lead, and platform team, and own the ...

Enhesa

Customer Success Director

Arlington, VA

Experience . 3-5+ years' experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Experience . 3-5+ years' experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial ...

DSI Tech

Customer Success Manager

Woodbridge, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Gainesville, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Clifton, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Middleburg, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Dulles, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Chantilly, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Annandale, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Mclean, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Herndon, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Sterling, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

DSI Tech

Customer Success Manager

Reston, VA

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate ... You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Virginia

Customer Success Engineer information

See Virginia salary details

$11

$24

$46

How much do customer success engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer success engineer in Virginia is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are popular job titles related to Customer Success Engineer jobs in Virginia? For Customer Success Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Virginia look for? The top searched job categories for Customer Success Engineer jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Engineer jobs? Cities in Virginia with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,937 per year, or $24 per hour.
Customer Success Engineer

Customer Success Engineer

OneArc

Mclean, VA • On-site

Full-time

Re-posted 29 days ago

Job description

Description:
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training simulation goals.
Bridging the gap between customer success and engineering, you will work closely with customers to develop workflows, craft prototypes, and build new solutions utilizing OneArc and third-party tools. You will support the creation of these solutions, guiding them from initial development through to delivery and deployment. Post-deployment, you will ensure the customer successfully adopts and utilizes their solution by providing training and guidance, while actively collecting user feedback and performance metrics.
The Customer Success Engineer supports their assigned accounts collaboratively, acting as the vital link between the customer and internal teams. By gathering and verifying requirements, investigating bugs, communicating use cases, and understanding product capabilities, you will fiercely advocate for our users' needs to Program Management and Product Development.
This is a mid-level position; the successful candidate will be paired with more experienced Customer Success Engineers on moderately complex engineering tasks. The candidate should demonstrate some, if not all, of the Key Areas of Responsibility, Objectives, Skills, Education and Experience, and Additional Attributes to a proficient standard.
Key Areas of Responsibility:
  • Customer Advocacy: Understand and champion the customer's operational and training simulation use cases and objectives.
  • Delivery Execution: Collaborate with OneArc account teams and stakeholders to successfully deliver on contractual requirements, customer-driven projects, and demonstrations. This includes preparing and executing formal acceptance events.
  • Demonstrations: Perform product demonstrations and reviews, seamlessly incorporating input and approvals from Account Leads and Product Managers.
  • Integration Solutions: Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment.
  • On-Site Support: Deploy temporarily to customer facilities to provide hands-on support, including travel to remote sites both within the United States and abroad.
  • End-User Training: Train end-users on OneArc software functionality, effectively demonstrating product and industry best practices.
  • Technical Troubleshooting: Diagnose and debug technical issues, ensuring accurate tracking and documentation within Jira.
  • Requirements Management: Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items.
  • Quality Assurance: Verify and validate project requirements, assisting the QA team in developing Acceptance Test Procedures (ATP) to demonstrate compliance with project specifications and customer use cases.
  • Event Representation: Support and represent OneArc at industry exhibitions and trade shows.

Objectives:
  • Technical Subject Matter Expertise: Master OneArc products to serve as a definitive technical authority for our customers.
  • Team Collaboration: Actively contribute to a dedicated account team focused on customer success. Support the Account Lead and collaborate closely with the Customer Solutions Engineer and Revenue Operations Representative to achieve both customer and business objectives.
  • Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in person. Guide customers to effective problem resolutions by utilizing our technology or mobilizing internal resources.

Skills:
  • Military Domain Knowledge: Basic understanding of military ground force Tactics, Techniques, and Procedures (TTPs).
  • Technical Proficiency: "Power user" knowledge of the Windows Operating System, including basic scripting capabilities (e.g., the ability to write .bat files).
  • Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or Constructive (LVC) and/or military simulation gaming.
  • Communication & Presentations: Excellent overall communication skills, complemented by demonstrated public speaking and product presentation abilities.
  • Organization & Time Management: Highly organized with a proven ability to manage time, tasks, and competing priorities effectively.

Education and Experience:
  • Education: Associate's degree or equivalent practical work experience
  • Simulation Knowledge: Demonstrated understanding of military simulations, including Live, Virtual, Constructive (LVC), or military gaming environments.
  • Game Development: Practical experience with game design or development in any capacity.
  • Issue Tracking: Hands-on experience utilizing issue-tracking software for formal bug reporting and management (e.g., Jira).
  • Clearance Requirement: Must currently possess, or be eligible to obtain and maintain, an active US Secret security clearance (or higher).

Preferred Qualifications
  • Background: Prior US Military service or Federal Civilian experience is highly preferred.

Additional Attributes:
  • Collaborative & Personable: An excellent communicator and natural team player who builds strong, positive relationships with both customers and internal colleagues.
  • Agile & Adaptable: A quick thinker who thrives in a fast-paced, dynamic environment, easily adapting to shifting priorities and on-the-spot troubleshooting.
  • Driven & Diligent: Demonstrates a strong passion for technology and customer success, coupled with a proactive and dedicated work ethic.
  • Detail & Process-Oriented: Exhibits meticulous attention to detail with a strong commitment and ability to thoroughly document workflows, technical issues, and solutions.

Travel:
  • International and domestic travel will be required for this position
  • Must currently possess a valid US Passport or be eligible to obtain one without restrictions

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