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Customer Success Engineer Jobs in Michigan (NOW HIRING)

Modelon

Customer Success Manager

Ann Arbor, MI · On-site

Customer Success Manager Ann Arbor Revenue About Modelon Modelon is revolutionizing the engineering design industry by offering technologies and services that enable customers to leverage system ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2MAC1

Customer Success Manager

Detroit, MI

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2Mac1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

You will work closely with sales, marketing, product management, and engineering to ensure that our ... The essential duties and responsibilities of the Customer Success Advocate will consist of, but are ...

Kendall Group

Customer Success Advocate

Portage, MI

You will work closely with sales, marketing, product management, and engineering to ensure that our ... The essential duties and responsibilities of the Customer Success Advocate will consist of, but are ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Michigan

Customer Success Engineer information

See Michigan salary details

$10

$21

$41

How much do customer success engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer success engineer in Michigan is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Michigan? The most popular types of Customer Success Engineer jobs in Michigan are:
What are popular job titles related to Customer Success Engineer jobs in Michigan? For Customer Success Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Michigan look for? The top searched job categories for Customer Success Engineer jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Engineer jobs? Cities in Michigan with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Michigan as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,901 per year, or $21.1 per hour.

Customer Success Manager

Modelon

Ann Arbor, MI • On-site

Other

Medical, Retirement

Re-posted 18 days ago

Job description

Customer Success Manager

Ann Arbor Revenue

About Modelon

Modelon is revolutionizing the engineering design industry by offering technologies and services that enable customers to leverage system simulation. Modelon's flagship product, Modelon Impact, is a cloud system simulation platform that helps engineers virtually design, analyze, and simulate physical systems. Our team brings deep industry expertise and is dedicated to guiding our customers in creating innovative technologies at their respective organizations. Headquartered in Lund, Sweden, Modelon is a global company with offices in Germany, India, Japan, and the United States. We believe that system simulation should be accessible to every engineer and are dedicated to being an open-standard platform company.

About the role

At Modelon, we are transforming engineering through AI-enabled physics-based simulation. Our platform helps the world's leading companies develop smarter products faster - across automotive, aerospace, energy, HVAC, and data center cooling.

We are now looking for a customer-oriented and commercially driven Customer Success Manager to lead and scale our global post-sale organization from our Ann Arbor office.

This is a high-impact leadership role for someone who understands how advanced engineering software creates real business value - and knows how to turn that insight into customer growth, adoption, and long-term partnerships.

You will lead a team of highly technical Customer Success Engineers and Managers while building a scalable customer success motion focused on one key outcome: Net Revenue Retention (NRR).

What You'll do

Lead and grow a world-class technical Customer Success organization

  • Recruit, coach, and inspire a high-performing global team across the US and Europe
  • Build a culture centered around accountability, customer value, and technical excellence
  • Create clear development paths that attract and retain top talent

Drive customer growth and retention

  • Own and improve NRR through adoption, renewals, expansion, and risk mitigation
  • Develop scalable engagement models across enterprise and long-tail accounts
  • Use customer insights and data to proactively drive value realization

Partner across Sales, Product, and Engineering

  • Support strategic enterprise opportunities and technical pre-sales activities
  • Ensure seamless onboarding, consulting delivery, and customer handoffs
  • Bring customer feedback directly into Product and Engineering discussions

Scale operations and support

  • Improve support workflows, automation, and self-service capabilities
  • Establish strong operational processes, SLAs, and customer success metrics
  • Optimize resource allocation across support, consulting, and customer engagement
What we're looking for

Required

  • 7+ years of leadership experience in Customer Success, Technical Account Management, or related post-sale functions within B2B software
  • Strong background in engineering simulation, CAE, Model-Based Systems Engineering, or adjacent technical software
  • Proven track record of improving NRR, customer adoption, and retention
  • Experience building and leading high-performing technical teams
  • Strong executive presence with the ability to engage both business leaders and highly technical engineering teams

Preferred

  • Degree in Mechanical, Aerospace, Chemical, or Systems Engineering
  • Experience with Modelica, FMI, or physics-based simulation
  • Background in professional services or consulting delivery
  • Experience scaling customer success within a fast-growing software company
Why join Modelon?
  • Competitive salary + performance bonus tied to growth metrics
  • Equity participation in a fast-growing PE-backed software company
  • Comprehensive healthcare and 401(k) benefits
  • Flexible hybrid work environment
  • Opportunity to shape Customer Success at a global leader in engineering simulation
Travel

Up to 30% travel within the US and internationally.

Work authorization

Applicants must be authorized to work full-time in the United States without current or future visa sponsorship.

Application and contact details

This position is based Ann Arbor, Michigan US. We are reviewing applications on a rolling basis, so apply as soon as possible. For more information and questions about this position, please contact Pieter Dermont, at pieter.dermont@modelon.com.

Contact person

Pieter Dermont

Apply