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Customer Success Engineer Jobs in Arizona (NOW HIRING)

TDIndustries

Client Success Manager

Phoenix, AZ · On-site

The CSM partners closely with operations, sales, and engineering teams to ensure that client ... Track and analyze key client metrics, including response times, work order completion, and customer ...

Milliman

Client Success Manager (MedInsight)

Phoenix, AZ · Remote

$788/wk

Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements ...

iT1

Client Success Manager

Tempe, AZ · On-site

... engineers in the country. The Client Success Manager (CSM) plays a critical role in ensuring ... Certifications in Customer/Client Success, not required Physical Demands * Sit at a computer for 8 ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer success engineer in Arizona is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.51 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are the most commonly searched types of Customer Success Engineer jobs in Arizona? The most popular types of Customer Success Engineer jobs in Arizona are:
What are popular job titles related to Customer Success Engineer jobs in Arizona? For Customer Success Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Arizona look for? The top searched job categories for Customer Success Engineer jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Engineer jobs? Cities in Arizona with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Arizona as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,938 per year, or $22.6 per hour.
Customer Success Director

Customer Success Director

Simco Electronics

Scottsdale, AZ • On-site

Full-time

Posted 7 days ago

Job description

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in addition to owning relationships with key/enterprise clients.


*This position is located in Salt Lake City or Scottsdale, AZ Metro Areas


Responsibilities:

  • Serve as an enthusiastic ambassador of SIMCO’s Mission in Service.
  • Management: Responsible for the leadership and outcomes of a team of Customer Success professionals and their objectives. Additionally, the Director will own the relationship with customers in the 6-7 figure annual revenue range. May involve managing managers (2nd level).
  • Ambassador: As a skilled technical advisor, work closely with customers to solve technical problems, identify opportunities to increase quality and reduce costs through innovative service offerings. Assist customers with test equipment application challenges and choices.
  • Onboarding and Training: Provide exceptional training experiences for Customer Success teammates and drive consistent, repeatable best practices within team.
  • Cross-sell / Up-sell: Find opportunities to organically grow the business relationship with customers in the territory.
  • Continuous Improvement: Identify opportunities to foster an environment that promotes loyalty and long-term relationships with our customers by driving out program waste.
  • Reporting: Collect and report on customer health, forecasts, and competitive information. Identify areas to improve internal technologies, systems and measurements for more effective customer satisfaction behaviors.
  • Metrics: Expose subsets of metrics for executive team and company visibility.
  • KPIs:Drive team to meet territory key performance objectives.
  • Increased retention rate and growth % of #
  • Increased volume #
  • Increased Customer Satisfaction %
  • Employee Engagement; Q12/eNPS


Qualifications and Requirements:

  • Education: Bachelor's degree in Business, Engineering or a related field. Experience and Certification(s) in the Calibration and/or Lean Six Sigma is desirable.
  • Experience: Proven experience in driving customer service excellence with a strong focus on customer satisfaction and achieving retention and growth goals. Management experience required. 2nd level management experience preferred.
  • Skills: Strong communication, leadership, and analytical skills. Ability to work with customers on issue resolution, forecasting, new service solutions and follow corporate policies regarding customer relations.
  • MS Office Products: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.
  • Travel: Approximately 50% travel can be expected. Commitment is dependent on customer needs within the area of responsibility.


As Director of Customer Success, West, several technical skills are crucial to effectively managing service retention and customer relationships. Below are several key technical attributes to possess:


Technical Skills:

  • Technical Knowledge: Ability to train, educate, and assist customers with test equipment problems and applications. Experience in the Calibration marketspace is highly preferred.
  • Customer Relationship Management (CRM): Maintain and update customer records in CRM (Salesforce).
  • Data Analysis: Competence in using tools like Excel or specialized software to analyze service data, generate reports, and make data-driven decisions.
  • Planning: Expertise in creating and executing effective plans to achieve retention and growth objectives. Forecasting is a key component.
  • Product Knowledge: In-depth understanding of the services being sold to effectively communicate benefits and features to customers.


These management and technical skills, combined with strong interpersonal abilities, are essential for the Director of Customer Success, West, to succeed in their role.