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Customer Success Engineer Jobs in Phoenix, AZ (NOW HIRING)

Apriva, LLC

Customer Success Manager

Phoenix, AZ · On-site

$80 - $120/hr

Customer Success Manager 8 days ago Requisition ID: 1081 The Customer Success Manager (CSM) owns ... Engineering, and Product teams on behalf of the customer; it is not a hands‑on technical ...

EHS Insight

Customer Success Associate

Phoenix, AZ · On-site

As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work ... Customer Success Associate Customer Success is the key to ensuring our customers achieve their ...

CREXENDO, INC

Customer Success Manager

Tempe, AZ · On-site

$70K - $75K/yr

Serve as the primary liaison between customers and internal teams--including Engineering, Product ... Requirements and Skills for Success: * Bachelor's degree or equivalent experience * 2-3 years of ...

626

Customer Success Manager Overnight Shift

Phoenix, AZ · Remote

$50K - $65K/yr

A Customer Success Manager at 626 manages assigned Customer relationships and works with 626's Field Service Engineers to ensure a successful service event. They are responsible for providing 626 ...

New

Workiva

Spring 2027 Intern - Customer Success

Mesa, AZ · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

Workiva

Spring 2027 Intern - Customer Success

Mesa, AZ · On-site

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... September 27, 2026 Engineering postings close: October 2, 2026 Interviews: Early to mid October ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Phoenix, AZ

Customer Success Engineer information

See Phoenix, AZ salary details

$11

$24

$47

How much do customer success engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer success engineer in Phoenix, AZ is $24.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.05 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Phoenix, AZ?

The most popular types of Customer Success Engineer jobs in Phoenix, AZ are:

What are popular job titles related to Customer Success Engineer jobs in Phoenix, AZ?

For Customer Success Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Phoenix, AZ look for?

The top searched job categories for Customer Success Engineer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Success Engineer jobs?

Cities near Phoenix, AZ with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,012 per year, or $24 per hour.

Customer Success Manager

Apriva, LLC

Phoenix, AZ • On-site

$80 - $120/hr

Other

Re-posted 3 days ago

Key responsibilities

  • Own the post-sales operational relationship for assigned accounts, ensuring operational success, retention, and customer health.

  • Coordinate with Professional Services, Support, Engineering, and Product teams to address customer needs and facilitate adoption and expansion signals.

  • Act as the primary day-to-day advocate for customers and manage executive-level conversations, QBRs, and renewal discussions.

Job description

Customer Success Manager

8 days ago Requisition ID: 1081

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. It is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands‑on technical implementation role and it does not own new‑logo sales or close expansion deals. The CSM is the customer's primary day‑to‑day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications
  • 5–8 years of post‑sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer‑facing role at a payments, fintech, or B2B SaaS company.
  • Working knowledge of thepaymentsecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
  • Familiarity with industry standards and concepts: PCI DSS, P2PE, EMV (contact and contactless), tokenization, and unattended protocols such as MDB/ICP.
  • Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
  • Demonstrated experience managing a portfolio of accounts to measurable retention and customer‑health outcomes.
  • Comfort leading executive‑level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
  • Strong technical literacy — able to read an integration spec, interpret API documentation at a high level, and follow an engineering escalation conversation — without serving as the hands‑on implementer.
  • Proficiency with CRM and CS tooling (e.g., Salesforce, Gainsight, ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
  • Bachelor's degree or equivalent practical experience.
  • Willingness to travel up to ~20% for customer meetings, QBRs, and industry events across Apriva's served regions.
Preferred Qualifications
  • Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCR Voyix, Toast, Square, Cantaloupe, Nayax, 365 Retail Markets).
  • Vertical experience in unattended/self‑service payments (vending, micro‑markets, kiosks, EV charging, parking), DEX telemetry, closed‑loop processing (campus, military, employee ID), retail, mobility, or hospitality.
  • Hands‑on familiarity with EMV certification workflows, processor migrations, or multi‑MID enterprise deployments.
  • Experience working in a partner‑led / channel‑driven commercial model (ISOs, ISVs, resellers).
  • Multi‑region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region‑specific scheme rules and processor landscapes.
  • CSM‑relevant certifications (e.g., Gainsight CCSM, SuccessCOACHING, CSPN) or payments credentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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