ZipRecruiter

Log In

1

Customer Success Enablement Manager Jobs in Reston, VA

Genlogs

Customer Success Manager

Washington, DC · On-site

Training and enablement: Develop and execute scalable customer success playbooks, workflows, and ... Experience managing a portfolio of Mid-Market B2B customers with multi-million-dollar revenue ...

Megaport

Customer Success Manager

Washington, DC · On-site

$90 - $130/hr

Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ... in an Account Management or Customer Success role. * Proven ability to work in a fast-paced ...

Megaport

Customer Success Manager

Washington, DC · Remote

Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ... in an Account Management or Customer Success role. * Proven ability to work in a fast-paced ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

$110 - $170/hr

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Authorium

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Coordinate with Support and Training on customer issues that touch enablement or adoption. Work ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Coordinate with Support and Training on customer issues that touch enablement or adoption. Work ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Coordinate with Support and Training on customer issues that touch enablement or adoption. Work ...

Jobtailor

Customer Success Manager

Washington, DC · On-site

$70 - $110/hr

Previous experience in a Customer Success or Account Management role. Core Competencies Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and ...

next page

Showing results 1-20

All JobsCustomer Success Enablement JobsCustomer Success Enablement Manager JobsCustomer Success Enablement Manager Jobs in Reston, VA

Customer Success Enablement Manager information

See Reston, VA salary details

$16

$59

$86

How much do customer success enablement manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer success enablement manager in Reston, VA is $59.49, according to ZipRecruiter salary data. Most workers in this role earn between $47.50 and $71.01 per hour, depending on experience, location, and employer.

What is a customer success enablement manager?

A Customer Success Enablement Manager is responsible for equipping customer success teams with the tools, training, processes, and resources they need to effectively support and retain customers. They work closely with cross-functional teams to develop onboarding programs, create best practices, and implement strategies that enhance customer experience. Their goal is to drive customer satisfaction, reduce churn, and ensure the success teams are well-prepared to meet client needs.

How does a customer success enablement manager typically collaborate with other departments to drive customer outcomes?

A Customer Success Enablement Manager frequently partners with teams such as Sales, Product, and Marketing to ensure customer-facing teams have the tools, training, and resources needed to deliver value to clients. This role often involves coordinating onboarding programs, sharing customer feedback with Product, and aligning messaging with Marketing to ensure consistency. Effective collaboration helps streamline processes, reduce silos, and ultimately enhances the overall customer experience. Regular cross-functional meetings and feedback loops are common practices in this role.

What are the key skills and qualifications needed to thrive as a customer success enablement manager, and why are they important?

To thrive as a Customer Success Enablement Manager, you need a strong background in customer success methodologies, training program development, and data-driven process improvement, usually supported by a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), enablement tools (such as Gainsight or Seismic), and customer analytics software is highly valued. Exceptional communication, coaching, and organizational skills help you drive team performance and foster cross-functional collaboration. These abilities are essential for developing high-impact enablement strategies that improve customer satisfaction and retention.

What is the difference between Customer Success Enablement Manager vs Customer Success Manager?

AspectCustomer Success Enablement ManagerCustomer Success Manager
Primary FocusDeveloping training, resources, and tools to enable customer success teamsManaging customer relationships and ensuring customer satisfaction
Required SkillsTraining design, process improvement, cross-team collaborationCustomer communication, relationship management, problem-solving
Work EnvironmentInternal teams, cross-departmental collaborationCustomer-facing interactions, account management
Common CertificationsCustomer success certifications, training or instructional design credentialsCustomer success certifications, account management certifications

The Customer Success Enablement Manager focuses on empowering customer success teams through training and resources, while the Customer Success Manager directly manages customer relationships. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and focus.

What are popular job titles related to Customer Success Enablement Manager jobs in Reston, VA?

For Customer Success Enablement Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Enablement Manager jobs in Reston, VA look for?

The top searched job categories for Customer Success Enablement Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Enablement Manager jobs?

Cities near Reston, VA with the most Customer Success Enablement Manager job openings:

Customer Success Enablement Manager jobs near you

Principal Partner Enablement Manager

Washington, DC • Remote

Keyfactor, Inc.
Network Security • 51 - 200 employees
Learn more about Keyfactor, Inc.external

Full-time

Posted 4 days ago

Job description

Title:  Principal Partner Enablement Manager 

Location: USA; Remote (near Washington DC area)

Experience: Senior

Job Function:  Professional Services

Employment Type:  Full-Time 

Industry:  Computer & Network Security

Travel Requirements:<25%

About the position

The Specialized Partner Enablement Manager drives strategic initiatives to empower our vital global partners, establishing and strengthening relationships and providing essential resources and support for effective product or service delivery. Leads the process from partner SoW development to project kickoff in collaboration with sales.

Job Responsibilities

  • Develop and lead partner training programs on Keyfactor solutions, services, and best practices.
  • Design and deliver training programs to educate partners about our products, services, positioning, and competitive advantages.
  • Create and curate training content, including presentations, webinars, and product guides, tailored to different partner segments.
  • Define, track, and analyze key performance indicators to evaluate the effectiveness of partner enablement programs.
  • Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives. 
  • Build strong relationships with vital global partners, acting as the primary point of contact and technical champion for partner inquiries and issues.
  • Provide ongoing support to partners, address technical questions, and anticipate potential obstacles, mapping out solutions as needed.
  • Lead the transition of projects from SoW to kickoff and from partner delivery to Keyfactor Support/Customer Success Teams for steady state handoff.
  • Act as the primary point of contact for partner inquiries, concerns, and escalations, ensuring their needs are addressed promptly and effectively.
  • Collaborate with sales to write partner SoWs for subcontracted work and ensure business goals are defined and attained.
  • Reduce time to value through structured project playbooks.
  • Lead collaborations with the sales and global service teams to ensure partners have the necessary resources to effectively scope and deliver Keyfactor projects.
  • Be a leader in cross-functional meetings to drive alignment on business priorities and ensure consistent messaging to partners.

Minimum Qualifications, Education, and Skills

  • Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field; or equivalent experience.
  • Profound expertise in a specific IT domain or technology stack.
  • Mastery of industry trends, company-specific strategies, and future-oriented innovations.
  • Capability to influence and drive significant organizational initiatives.
  • Experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement).
  • Strong consultation skills with customers, partners, and other external stakeholders.
  • Proficiency with Windows Server operating systems.
  • Proficient understanding of core networking and infrastructure fundamentals. 
  • Advanced technical troubleshooting and problem-solving skills.
  • Effective time management and prioritization skills with the most complex partner deployments.
  • Proficient knowledge of Active Directory Certificate Services and Active Directory Federation Services.
  • Proficiency with Unix/Linux.
  • Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.).
  • Willingness to learn new product stacks, technologies, and APIs as needed.
  • Proficiency with Public-Key Infrastructure (PKI), digital certificates, and cryptography.
  • Proficiency with Microsoft 365.
  • Proficient knowledge of Kerberos protocol - OAuth authentication.
  • Proficient knowledge of EJBCA product stack. #LI-NA1

Apply