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Customer Success Associate Jobs in Encinitas, CA

AbacusNext

Enterprise Customer Success Manager

San Diego, CA · On-site +1

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Success in this role requires strong executive presence, consultative account management skills, and the ability to navigate complex customer environments with multiple stakeholders and competing ...

ServiceNow

Customer Success Manager - Moveworks

San Diego, CA · On-site

$89K - $133K/yr

  • Medical

  • Retirement

You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross ...

New

ServiceNow

Customer Success Manager - Moveworks

San Diego, CA

$89K - $133K/yr

  • Medical

  • Retirement

You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross ...

New

ServiceNow

Customer Success Manager - Moveworks

San Diego, CA · On-site

$133K/yr

  • Medical

  • Retirement

You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross ...

ServiceNow

Customer Success Manager - Moveworks

San Diego, CA · On-site

$89K - $133K/yr

  • Medical

  • Retirement

You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross ...

ServiceNow

Customer Success Manager - Moveworks

San Diego, CA

$89K - $133K/yr

  • Medical

  • Retirement

You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross ...

New

Simco Electronics

Customer Success Rep B

San Diego, CA · On-site

$30 - $33/hr

Position Overview The Customer Success Representative B (CSR B) serves as a key contributor to ... Associate degree or equivalent experience. * Minimum of 3 years of relevant customer service ...

IPS Group

Sr. Client Success Manager

San Diego, CA · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Contribute to the development and refinement of customer success processes, playbooks, templates, and documentation. Qualifications Include: * Associate or bachelor's degree in business ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Encinitas, CA

Customer Success Associate information

See Encinitas, CA salary details

$19.9K

$56.9K

$99.9K

How much do customer success associate jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success associate in Encinitas, CA is $56,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $70,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Encinitas, CA?

The most popular types of Customer Success jobs in Encinitas, CA are:

What job categories do people searching Customer Success Associate jobs in Encinitas, CA look for?

The top searched job categories for Customer Success Associate jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Customer Success Associate jobs?

Cities near Encinitas, CA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Encinitas, CA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $56,917 per year, or $27.4 per hour.

Senior Manager, Customer Success (Money)

Intuit

San Diego, CA

$172K - $233K/yr

Full-time

Re-posted 6 days ago

Intuit rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

106th of 244 rated software companies

Job description

The QuickBooks Money Customer Success team partners with our highest-value Mid-Market customers throughout their client journey. We take a consultative approach - guiding customers through early adoption, driving engagement, and connecting them to the innovations and features that move their business forward.

As the first Senior Manager for the Money CS team, you are at the helm of shaping the future of customer success. You'll guide CSMs who are responsible for building deep customer relationships and ensuring long-term success. As a visionary leader, you'll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You'll work across functions, influence key decision-makers, and drive game-changing customer engagement strategies. 

If you thrive in fast-moving, high-growth environments, and you're ready to elevate a world-class team, this is your opportunity.


Responsibilities

  • Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals and customer success best practices.
  • Drive customer adoption, retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations.
  • Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
  • Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey.
  • Advocate for customer needs, providing insights to product teams to influence future operational enhancements, particularly in automation, forecasting, and compliance reporting.
  • Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction.
  • Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization.
  • Utilize data-driven insights to refine processes, measure impact, and optimize customer success strategies.

Qualifications

  • 7+ years of experience leading a client success team, with a strong focus on mid-market B2B clients.
  • 5+ years experience managing clients with one or more of the following service offerings: Payments, Bill Pay, Lending, Payroll/Workforce Management
  • Proven ability to build, lead and scale high-performing teams in a high growth environment
  • Experience in strategic planning, process optimization, and change management.
  • Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
  • Ability to leverage analytics and performance metrics to make data-driven decisions.
  • A passion for customer success, innovation, and building long-lasting client relationships in the mid-market space.
  • Strong knowledge of Intuit's financial products a plus

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Mountain View, CA $172,000- $233,000
New York $160,000- $217,000
San Diego, CA $143,500- $194,000Employment Type: Full-Time

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