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Customer Success Associate Jobs in Utah (NOW HIRING)

Kadence

Customer Success Manager

Salt Lake City, UT · On-site

S. to help our customers thrive and drive the long-term success of our platform. The ideal candidate will be relationship-driven, proactive, and passionate about ensuring customers see measurable ...

Sameday

Customer Success Manager

Pleasant Grove, UT · On-site

$60K/yr

Customer Success Manager -- Sameday AI About Sameday Sameday AI is building the AI voice layer for the home services industry. Our AI agents answer calls, book appointments, and handle customer ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

AboutTime

Customer Success Representative

Payson, UT

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

Role, Inc.

Head of Customer Success

Holladay, UT

Role Overview The Head of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

AboutTime

Customer Success Representative

Payson, UT · On-site

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Trovy

Customer Success Representative

Salt Lake City, UT · On-site

$20 - $22/hr

Role Overview As a Customer Success Representative, you'll be a front-line point of contact for Trovy customers, helping them move through onboarding, collecting and processing documents, and ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

Raised $25M+ from Khosla Ventures and YC AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of ...

Pattern

Customer Success Manager

Lehi, UT · On-site

What is a day in the life of the Customer Success Manager? * Client Management * Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ...

Pattern

Customer Success Manager

Lehi, UT · On-site

What is a day in the life of the Customer Success Manager? * Client Management * Portfolio Growth: Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Global Payments

Manager, Customer Success

Lindon, UT

We're looking for a Manager, Customer Success to join our ever-evolving Customer Success Team and help shape the future of global commerce. In this role, you will lead a team focused on strengthening ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Utah

Customer Success Associate information

See Utah salary details

$16.8K

$48.2K

$84.7K

How much do customer success associate jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success associate in Utah is $48,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Utah? The most popular types of Customer Success jobs in Utah are:
What are popular job titles related to Customer Success Associate jobs in Utah? For Customer Success Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Utah look for? The top searched job categories for Customer Success Associate jobs in Utah are:
What cities in Utah are hiring for Customer Success Associate jobs? Cities in Utah with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,241 per year, or $23.2 per hour.
Customer Success Manager

Customer Success Manager

Kadence

Salt Lake City, UT • On-site

Full-time

Medical, Retirement

Posted 3 days ago

Job description

About Kadence
As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager in the U.S. to help our customers thrive and drive the long-term success of our platform.
The ideal candidate will be relationship-driven, proactive, and passionate about ensuring customers see measurable value from Kadence. You'll work closely with our clients to understand their goals, embed our solutions into their workflows, and help them maximize their return on investment. In this role, you'll directly influence retention, growth, and advocacy-becoming a trusted partner to key stakeholders.
We are looking for someone who is empathetic, strategic, and thrives in a fast-moving startup environment. You should be confident building multi-threaded relationships, comfortable using data to tell a value story, and eager to grow alongside a scaling SaaS company shaping the future of work.
Your Responsibilities
  • Champion Customer Success - Serve as the primary point of contact for your accounts, developing success roadmaps that align with each customer's unique objectives and KPIs.
  • Drive Engagement - Encourage active usage of Kadence through personalized recommendations, activation initiatives, and targeted adoption campaigns.
  • Strengthen Relationships - Build deep, trusted partnerships with executive sponsors, decision-makers, and day-to-day champions across the organization.
  • Showcase Value - Use data and storytelling to highlight ROI, impact metrics, and ongoing value to your customers.
  • Guide Onboarding - Lead smooth onboarding processes, ensuring quick time-to-value and a positive first impression of the platform.
  • Protect and Grow Accounts - Manage renewals with a retention-first mindset while spotting opportunities for upsell, cross-sell, or expansion in partnership with sales.
  • Host Strategic Check-ins - Facilitate regular meetings and business reviews to keep stakeholders aligned, engaged, and informed.
  • Collaborate Cross-Functionally - Share feedback and insights with product, marketing, and support teams to influence improvements and new features.
  • Anticipate Risk - Identify early signs of churn risk and take proactive steps to address issues before they escalate.

Key Metrics for Success
  • Retention Performance - Maintain strong net and gross retention rates across your account portfolio.
  • Adoption Growth - Increase platform usage and feature adoption quarter over quarter.
  • Customer Health - Consistently improve customer health scores through proactive engagement and support.
  • Value Delivered - Document and present measurable ROI to customers during business reviews.
  • Expansion Opportunities - Identify and hand off qualified leads for upsell or cross-sell to sales.
  • Customer Satisfaction - Achieve high CSAT/NPS scores through exceptional relationship management.

Your Skills and Experience
  • Proven track record in customer success, account management, or a similar client-facing SaaS role.
  • Strong consultative skills and ability to create compelling business cases.
  • Experience managing renewals and driving revenue retention.
  • Comfortable leading conversations with senior decision-makers.
  • Excellent communication and relationship-building skills.
  • Proficient in CRM tools (e.g., HubSpot, Salesforce) and success platforms.
  • Data-driven mindset with experience using analytics to guide decisions.
  • Self-motivated and adaptable in a fast-changing environment.

Your Benefits
  • Hybrid (ability to work from wherever works best for you) - ideally located near our Salt Lake City, UT hub.
  • Competitive salary.
  • Equity stock options program.
  • Health insurance + 401(k).

By joining Kadence, you'll have the opportunity to be part of a fast-growing, early-stage, venture capital-backed company. This means you'll have access to resources, mentorship, and a network of experienced professionals who are committed to helping you succeed.
You'll also play a critical role in shaping the future of the company and making a real impact in the Future of Work.
We believe hybrid work will reshape the way the world works for the next century. We're so passionate about this that we've crafted the Hybrid Manifesto - please check it out before applying for the role.
Department Customer Experience Role Customer Success Manager Locations Salt Lake City, UT Remote status Hybrid

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