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Customer Success Associate Remote Jobs in Silver Spring, MD

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to ... We are a remote-first company with a globally distributed workforce across the United States ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Genesys

Sr. Customer Success Manager

Washington, DC · Remote

Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value ... Less than 30% #LI-CP1 #Li-Remote Compensation: This role has a market-competitive salary with an ...

Zoomph

Customer Success Specialist

Reston, VA · Remote

Salary: $60,000 - $65,000 The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline ...

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ALTO USA LLC

Customer Success Specialist

Rockville, MD · Remote

$60K - $65K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... success in this position will also require the following, aligned with ALTO's cores values:

Inspiration Mobility

Customer Success Manager

Washington, DC · On-site +1

$105K - $140K/yr

Courtney Esmael - Director, Customer Success Key Responsibilities: * Be the main Inspiration day-to ... This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams ...

ALTO USA LLC

Customer Success Specialist

Washington, DC · Remote

$60K - $65K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... success in this position will also require the following, aligned with ALTO's cores values:

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All JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Silver Spring, MD

Customer Success Associate Remote information

See Silver Spring, MD salary details

$19.1K

$54.8K

$96.1K

How much do customer success associate remote jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer success associate remote in Silver Spring, MD is $54,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Silver Spring, MD? The most popular types of Customer Success Remote jobs in Silver Spring, MD are:
What are popular job titles related to Customer Success Associate Remote jobs in Silver Spring, MD? For Customer Success Associate Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Associate Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Success Associate Remote jobs? Cities near Silver Spring, MD with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Silver Spring, MD as of June 2026, with employment types broken down into 63% Full Time, 31% Part Time, 1% Temporary, and 5% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $54,781 per year, or $26.3 per hour.
Customer Success Manager

Customer Success Manager

PerformYard

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer's employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that's where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You'll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) - all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You'll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you'll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

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