Customer Success Associate Remote Jobs in Baton Rouge, LA

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Overview

We are seeking a motivated and experienced Ocular Specialty Representative (OSR) to join our dynamic regional sales team. Reporting to the Regional Sales Manager, this is a position supporting our innovative portfolio of products, on our Pharma team, covering a critical geography in the region. In this role, you will be responsible for managing the Ophthalmology and Optometrist markets within the geography and driving sales growth. You will also develop and sustain strong partnerships with both customers and colleagues with the opportunity to have an immediate impact on our lifelong vision of protecting and enhancing the gift of sight through every phase of life.

Responsibilities

• Use analytical tools to build territory business plans based upon opportunities and strategic direction provided from home office
• Drive territory performance based upon growth in prescribing and market share
• Stay current on managed care coverage of products and communicate effectively with health care providers
• Use and refine clinical selling techniques that will bring value and influence customer thinking about the ways they can provide treatment and manage patients, including:

• • Managing promotional budget and determining expenditures on promotional activities within business plan
  • Visiting ophthalmologists and optometrists based upon established call plan and independent assessment of prescription activity and potential growth
  • Utilizing available samples within FDA guidelines to maximize impact with promotional audience

Qualifications

Required Education:

• Bachelor's degree in science, business or other related discipline required; a professional certification in related field combined with ophthalmic experience may be considered in lieu of a degree

Required Work Experience:

• Specialty pharmaceutical sales experience
• Ability to identify and address customer needs, provide tailored solutions, and effectively drive sales growth within assigned territories

• Must demonstrate strong interpersonal and collaborative skills with the ability to plan, prioritize, and manage customer accounts, as well as effectively handle administrative responsibilities
• Excellent written and verbal communication, and presentation skills are required along with strong financial and analytical acumen

• Ability to build effective relationships with internal and external stakeholders, as well as educate and influence customers
• Experience using Microsoft Office 365, Salesforce, or other customer relationship management (CRM) applications
• This is a remote field-based position that typically requires 25%-50% travel, including some overnight travel depending on territory size
• Must reside within the territory or live within a reasonable distance of territory workload center
• Must be able to perform all job duties which includes driving in a large geographical territory for long periods of time daily; lifting up to 25 pounds; traveling by airplane and car within the U.S.; standing for prolonged periods of time; and other job-related duties and responsibilities as assigned
• Must have and maintain a valid driver's license with a driving record that meets company standards

Preferred Work Experience:

• Eye health industry experience
• Experience with Power BI

Leveling Guidelines

The level of this role will be determined based on the candidate's qualifications, including skills, experience, and the needs of the business/territory.

• Ocular Specialty Representative: 3+ years' experience in specialty pharmaceutical sales with a proven track record of success (attainment to goals, awards, formal recognition).
• Senior Ocular Specialty Representative: 5+ years' experience in specialty pharmaceutical sales with a proven track record of success (attainment to goals, awards, formal recognition). Demonstrated leadership presence, including mentoring, knowledge sharing, and influencing without authority.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

What We Offer:

   Comprehensive health, wellness, and retirement benefits.
   Paid time off and programs that support work-life balance.
   Opportunities to learn, grow, and contribute to meaningful work.
Check out our US benefits here - Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.