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Customer Success Agent Jobs in Quebec (NOW HIRING)

This is a customer-facing, cross-functional innovation role rather than a narrow AI-agent development position. You will work closely with Product, R&D, Support, Customer Success, Services and ...

An out-of-the-box thinker who can drive customer success and build lasting relationships. As a ... You will support solution designs for customer experience use cases - including self-service, agent ...

... customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and ...

... customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and ...

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Responds to customer questions * Route calls or requests that are outside the established framework ... success story in the staffing industry. The journey began in 1995 when the founder entered the ...

... success... and on the lives of our clients. Purpose of the role At Alterfina, things are moving ... Communicating with customers by phone (inbound and outbound), email, and SMS Building professional ...

... success... and on the lives of our clients. Purpose of the role At Alterfina, things are moving ... Communicating with customers by phone (inbound and outbound), email, and SMS * Building ...

Furthermore, COGIR Real Estate's success is based on excellent teamwork between the various ... Prepare folders to give to customers * Produce rental activity reports and process renewal requests ...

New

Furthermore, COGIR Real Estate's success is based on excellent teamwork between the various ... to customers Produce rental activity reports and process renewal requests, as needed Rent out ...

New

Strong customer service orientation and ability to prioritize effectively; Excellent interpersonal ... Proactive, collaborative, and committed to contributing to the team's success; Ability to work ...

Strong customer service orientation and ability to prioritize effectively; Excellent interpersonal ... Proactive, collaborative, and committed to contributing to the team's success; Ability to work ...

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... team's success; • Ability to work effectively in a team, communicate with all levels of the ...

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... team's success; • Ability to work effectively in a team, communicate with all levels of the ...

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... team's success; • Ability to work effectively in a team, communicate with all levels of the ...

Showing results 21-40

Customer Success Agent information

See Quebec salary details

$11

$18

$25

How much do customer success agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer success agent in Quebec is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What job categories do people searching Customer Success Agent jobs in Quebec look for? The top searched job categories for Customer Success Agent jobs in Quebec are:
What cities in Quebec are hiring for Customer Success Agent jobs? Cities in Quebec with the most Customer Success Agent job openings:
Infographic showing various Customer Success Agent job openings in Quebec as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,517 per year, or $18 per hour.

AEC Prototyping Engineer

Graitec

Montreal, QC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Overview

Role Purpose / ObjectiveWe are looking for an AEC Prototyping Engineer to reinforce our Innovation Team  with strong digital capabilities, high technical adaptability and a hands-on prototyping mindset. The role is designed for someone who can understand engineering problems, explore the right technologies, build working POCs quickly, demonstrate them to users and improve them based on feedback.

The AEC Prototyping Engineer transforms architectural, structural and civil engineering ideas into rapid, testable product prototypes, validates them with customers and works with R&D to turn successful concepts into scalable Graitec capabilities.

This is a customer-facing, cross-functional innovation role rather than a narrow AI-agent development position. You will work closely with Product, R&D, Support, Customer Success, Services and selected customers to convert promising ideas into tangible, validated workflows.

What success looks like after 6 months:

  • Several AEC use cases have been converted into demonstrable prototypes or POCs across relevant Graitec products and workflows.
  • Prototype assumptions have been tested with internal experts and selected customers (market fit), with clear feedback captured and translated into concrete improvements.
  • Successful concepts have been documented and handed over to Product team and R&D with enough clarity to support prioritization, industrialization or further experimentation.
  • A repeatable rapid-prototyping approach has been established: idea intake, problem framing, build, customer validation, iteration and handover.

This role is hands-on and cross-functional, working closely with R&D, Product, Support, Customer Success and Marketing to turn real needs into validated engineering workflows and product concepts.

Key Responsibilities

Engineering prototyping & workflow innovation 

  • Translate AEC uses cases into rapid, working prototypes using the most appropriate tools and technologies.

  • Build testable workflows around CAD/BIM, architecture, structural analysis, design automation, project data, documentation and engineering productivity use cases.

  • Use AI-assisted development, Python, APIs, low-code/no-code tooling, scripting or existing product capabilities to accelerate experimentation.

  • Convert incomplete or exploratory ideas into clear problem statements, testable assumptions and practical POC scopes.

  • Move quickly between topics and product areas while maintaining a strong focus on AEC market value and customer needs.

Customer validation & iteration

  • Demonstrate prototypes to internal experts, R&D, users and selected customers in a clear and practical way (based on business use cases)
  • Collect qualitative feedback, observe user behaviour and identify where the prototype creates value or fails to address the need.
  • Change direction rapidly based on feedback and improve the prototype through short iteration cycles.
  • Help Product teams convert validation insights into backlog items, product opportunities or go/no-go recommendations.

Technology exploration & AI as an accelerator

  • Explore emerging technologies, including AI, automation and agentic patterns, when they are relevant to solving an engineering problem.
  • Apply practical AI capabilities such as prompt-based workflows, AI-assisted coding, product assistants, RAG-enabled knowledge access, APIs or AI skills when they accelerate prototyping.
  • Avoid technology-first solutions: select tools based on the problem, user need, feasibility and expected business impact.
  • Collaborate with R&D and IT on secure, maintainable and scalable approaches when a prototype shows potential for productization.

Cross-functional collaboration & handover

  • Work with the Solutions lines, R&D, marketing to frame and validate ideas.
  • Produce concise documentation explaining the engineering problem, prototype scope, assumptions tested, feedback received, limitations and recommended next steps.
  • Support internal enablement by sharing lessons learned, prototype demos and reusable patterns with relevant teams.
  • Support incubation steps for selected ideas 
Responsibilities
  • Degree in Architecture, Structural Engineering, Civil Engineering, or a related discipline, combined with a practical understanding of engineering workflows.
  • Professional experience delivering projects within an Architecture, Engineering, or Construction (AEC) environment.
  • Experience with CAD/BIM workflows, structural analysis, design automation or AEC project data.
  • Hands-on experience with Python scripting, APIs, data formats, automation tools, or product extensibility frameworks.
  • Experience in rapid prototyping, hackathons, innovation projects, internal tools, student projects or customer facing demos.
  • Experience working with Product, R&D or customer-facing teams in an agile environment.
Qualifications
  • Strong digital capabilities and hands-on interest in software, automation and AI.
  • High technical adaptability and learning agility: able to understand unfamiliar technologies, experiment with them hands-on and apply them to new engineering problems without extensive onboarding.
  • Ability to rapidly prototype solutions using AI-assisted development, Python, APIs, low-code platforms, and existing product capabilities.
  • Comfortable presenting proof-of-concepts (POCs), gathering user feedback, and translating insights into solution improvements.
  • Ability to translate ambiguous concepts into testable workflows and iterate rapidly based on feedback and results.
  • Good communication skills to work directly with customers and internal teams.
  • Fluent in English.
  • Familiarity with AI concepts such as LLMs, RAG, AI assistants, tool use, prompting or agentic workflows.
  • Interest in real-world enterprise constraints: security, maintainability, performance, traceability and scalability.
Employment Type: FULL_TIME