Customer Success Agent Jobs in Quebec (NOW HIRING)

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Agent, accounts payable. This job is full-time permanent.

Overview: Reporting to the Supervisor, Accounts Payable, the Accounts Payable Agent provides essential support to financial operations by ensuring the accurate and efficient processing of invoices, in compliance with internal policies and deadlines, while contributing to the continuous improvement of processes.
Your Responsibilities

   Process and record invoices in various systems, including SAP and Guide TI;
   Perform regular reconciliations of vendor statements to maintain accurate and up-to-date financial records;
   Analyze and resolve problematic invoices;
   Review and analyze invoiced amounts to ensure they match contractual terms, and resolve discrepancies when required;
   Work closely with the MDM and Logistics teams to ensure rate accuracy in the system and avoid corrections;
   Participate in the month-end closing process;
   Maintain ongoing communication with internal stakeholders and suppliers to ensure proper invoice processing;
   Monitor vendor debit balances and accrued accounts;
   Respond to emails and phone calls in a timely manner;
Your Skills

   Advanced knowledge of Microsoft Office, particularly Excel (advanced functions and analysis); 
   Strong analytical skills and ability to solve complex problems; 
   High level of accuracy, attention to detail, and ability to meet deadlines; 
   Strong customer service orientation and ability to prioritize effectively; 
   Excellent interpersonal skills with the ability to influence and collaborate across teams; 
   Proactive, collaborative, and committed to contributing to the team's success;
   Ability to work effectively in a team, communicate with all levels of the organization, and adapt quickly to change.

Your Profile

   Diploma (DEP, AEC, or DEC) in accounting or a related field; 
   Bachelor's degree in administration or accounting (an asset); 
   Minimum of 2 years of relevant experience in Accounts Payable, preferably in a complex or large organization; 
   Experience working remotely and with digital documentation; 
   Excellent written and verbal communication skills in both French and English.

What we are offering

• Competitive salary and annual bonus 
• At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
• Full range of group insurance from the first day of work
• Telemedicine services
• Defined-contribution pension plan with generous employer participation from the first day of work
• Employee and family assistance program
• Education assistance program
• Hybrid workplace: in-person and remote work
• Work environment based on respect, inclusion and diversity
• Office accessible by public transit

(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.

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Finance