ZipRecruiter

Log In

1

Customer Strategy Manager Jobs in Raleigh, NC (NOW HIRING)

Wolters Kluwer

Sales Business Retention Rep

Raleigh, NC · On-site

$49K - $56K/yr

CSMs manage a portfolio of customers across National and Mid-Market segments and engage customers based on account size and needs. The role balances strategic customer relationships with strong ...

BetterUp

Senior Customer Success Manager

Raleigh, NC · On-site

The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com JAGGAER is seeking a Strategic Account Manager to ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com JAGGAER is seeking a Strategic Account Manager to ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... For more information, visit www.jaggaer.com JAGGAER is seeking a Strategic Account Manager to ...

next page

Showing results 1-20

All JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Raleigh, NC

Customer Strategy Manager information

See Raleigh, NC salary details

$112.3K

$136.3K

$157.5K

How much do customer strategy manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for customer strategy manager in Raleigh, NC is $136,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,900.00 and $148,200.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media planners, media directors, and advertising executives often earn $150,000 or more annually. These positions typically require extensive experience, strong strategic skills, and proficiency with media planning tools and analytics platforms.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

How much does a strategy manager earn?

A Strategy Manager's salary typically ranges from $80,000 to $150,000 annually, depending on experience, industry, and location. Senior roles or those in large corporations may offer higher compensation, often including bonuses and benefits. Strong analytical skills and strategic planning experience are important for this position.

Is strategy a high paying job?

A Customer Strategy Manager typically earns a competitive salary that reflects their experience, skills, and industry. These roles often include bonuses and benefits, and salaries tend to increase with seniority and expertise in data analysis, market research, and strategic planning.
What are popular job titles related to Customer Strategy Manager jobs in Raleigh, NC? For Customer Strategy Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Strategy Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Strategy Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Strategy Manager jobs? Cities near Raleigh, NC with the most Customer Strategy Manager job openings:
Customer Strategy Manager jobs near you
Senior Manager, NIL Partnership Strategy - University of North Carolina at Chapel Hill

Senior Manager, NIL Partnership Strategy - University of North Carolina at Chapel Hill

Learfield

Chapel Hill, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Learfield rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 48 rated marketing agency

Job description

Tar Heel Sports Properties is seeking an experienced and strategic Senior Manager of NIL Partnership Strategy to lead the NIL execution and management of corporate sponsorships across a broader portfolio at one of our university properties. In this role, you'll oversee a team of NIL activation professionals, drive cross-functional coordination, and serve as a key liaison between Learfield and university stakeholders. You'll play a hands-on role in delivering meaningful outcomes for partners, while also shaping the strategy, tools, and team culture that support long-term success.
This position manages NIL partnerships across multiple tiers of value and complexity, ensuring flawless fulfillment across digital, social, in-venue, broadcast, and experiential channels. As a senior member of the property team, you'll provide leadership to direct reports, contribute to renewal and upsell strategy, and play a critical role in aligning Learfield's execution with university goals. This is an ideal opportunity for a thoughtful, people-first leader who thrives in a fast-paced, client-focused environment and enjoys elevating others.

Key Responsibilities

  • Lead the strategic planning, activation, and fulfillment of NIL campaigns involving student-athlete talent across integrated brand partnerships.
  • Collaborate with the sales team to ensure student-athlete content, messaging, and experiences are seamlessly integrated with broader sponsorship objectives.
  • Serve as the NIL execution lead, overseeing athlete coordination, content timelines, deliverables, and campaign approvals in alignment with university compliance and Learfield guidelines.
  • Manage and coach a team of NIL activation professionals (coordinators, managers, interns), providing feedback, mentorship, and performance support.
  • Track and report on NIL performance, including content reach, engagement, and partner KPIs, and incorporate results into partnership recaps and renewal strategies.
  • Support strategic planning and renewal discussions for key accounts in collaboration with sales leadership.
  • Identify process improvement and support the growth of NIL programming by developing scalable activation models, toolkits, and storytelling frameworks that highlight student-athlete impact.
  • Represent Learfield in high-visibility partner meetings, university engagements, and game day operations.
  • Ensure all execution aligns with contractual terms, university brand standards, and Learfield policies.

Minimum Qualifications:

  • 8+ years of experience in sponsorship activation, client services, or brand marketing-preferably in NIL, sports, entertainment, or agency settings.
  • Proven experience leading teams and managing direct reports in a fast-paced, high-visibility environment.
  • Strategic thinker with strong execution skills and the ability to manage complex partner portfolios.
  • Excellent communication, organization, and cross-functional leadership skills.
  • Demonstrated ability to lead and influence both internal teams and external stakeholders.
  • Strong understanding of partnership fulfillment across digital, social, in-venue, and experiential channels.
  • Proficiency in Microsoft Office Suite and project management/CRM tools.
  • Availability to work evenings and weekends as needed for game days, client events, and university engagements.

Preferred Qualifications:

  • Bachelor's degree in marketing, business, communications, sports management, or related field.
  • Experience managing client relationships across multiple sponsorship tiers.
  • Familiarity with the multimedia rights landscape in collegiate athletics.
  • Understanding digital and social media best practices within NIL and influencer marketing.
  • Experience developing or supporting content strategies for social media, with a clear sense of what drives engagement across different platforms.
  • Familiarity with creative production elements such as graphic design, motion graphics, photography, and social storytelling.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Apply