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Customer Strategy Manager Jobs in Raleigh, NC (NOW HIRING)

Verint Systems

Customer Success Manager

Raleigh, NC · On-site

Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

Verint Systems

Sr. Customer Success Manager

Raleigh, NC · On-site

Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

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All JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Raleigh, NC

Customer Strategy Manager information

See Raleigh, NC salary details

$112.3K

$136.3K

$157.5K

How much do customer strategy manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer strategy manager in Raleigh, NC is $136,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,900.00 and $148,200.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What does a Customer Strategy Manager do?

A Customer Strategy Manager is responsible for developing and implementing strategies to enhance customer experience and drive business growth. They analyze customer data, identify trends, and work closely with various departments to create solutions that meet customer needs and improve satisfaction. Their role often includes overseeing customer loyalty programs, optimizing the customer journey, and recommending changes based on feedback and market research. By aligning business goals with customer expectations, they help organizations build lasting relationships and increase retention.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
What are popular job titles related to Customer Strategy Manager jobs in Raleigh, NC? For Customer Strategy Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Strategy Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Strategy Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Strategy Manager jobs? Cities near Raleigh, NC with the most Customer Strategy Manager job openings:
Customer Strategy Manager jobs near you

Therapeutic Strategy Lead - Level Dependent on Experience

CTI

Raleigh, NC • On-site, Remote

Full-time

Posted 6 days ago

Job description

This person will lead the development of delivery strategies for clinical trials at CTI, leveraging broader organizational and industry knowledge and relationships to support integrated, multi-service line customer solutions. Lead the therapeutic and operational input into upstream design efforts for early engagement and support sales efforts for competitive bids. Support growth efforts in the commercial organization through client meetings, conference attendance, COE leadership, and creation of externally facing content Identify opportunities to enhance CTI delivery of services to enhance the sponsor experience, driving increased quality and efficiency.  Considers patient-centric and innovative approaches that improve outcomes for patients, caregivers, and sites.

What You’ll Do:

  • Therapeutic Strategy Leadership
    • Serve as a champion for staying abreast of trends and development of treatments in assigned therapeutic areas (approaches to care, impact of regulations, patient centricity, etc.)
    • Utilize therapeutic knowledge and experience to lead and support early engagement, business development growth generation, and therapeutically aligned clinical trial oversight and execution activities
    • Collaborate with all CTI business units for effective end-to-end therapeutically aligned customer solutions
    • Involved in the full RFP response process including leading the development of the delivery strategy, contributing text or figures/tables to the deliverable(s), reviewing the CTI budget, engaging with CTI stakeholders across functions, supporting/developing content for bid defense meetings
  • Business Development – Growth Generation
    • Provide therapeutic insights and operational strategy in targeted new customer opportunities, supporting all sales efforts in aligned indications
    • Support all multi-service line sales strategies for key customer base in given indications
    • Help define targeted customers and sales approaches for new and established relationships
    • Attend key conferences as needed to support client engagement activities and new business lead generation
    • For competitive bids and pre-award activities, provide input and guidance during requests for information (RFIs), requests for proposals (RFPs), and bid defense process, to help drive strategy and increase CTI win rate
      • Work directly with Clin Ops and BD to provide therapeutic insights in the development of proposal strategies and scenarios to help secure new and repeat business
      • Liaise between Clin Ops, BD, RSA, Medical Affairs, DCT systems and Data Assets partners, and BD Ops to develop study strategies, budgets, and customer messaging
      • Review RFIs, budgets, and proposals, ensuring market competitive study design and pricing
      • Support team in prep and/or attend Bid Defense Meetings as required. Travel up to 30% based on work volume.  Periodic international travel may be required.
      • Support the Sales team in the development of strategic plans and sales strategies within specified accounts
      • Attend meetings/teleconferences (TCs) with (potential) clients as requested
      • Establish and maintain regular contact and excellent rapport with future and current clients; develop account strategies and implementation plans, and expand through accounts
      • Collect and synchronize operational inputs for proposal deliverables within the defined process timeline
      • Works directly with site feasibility staff to determine site/country mix strategy and associated timelines for a given study or opportunity
  • Therapeutically Aligned Clinical Oversight and Execution
    • Development and maintenance of tools, templates, training, systems, and vendors that foster efficiencies and effectiveness in running these types of trials
    • Collaborate with Clin Ops team to provide details about challenges/risks and mitigation strategies
    • Provide input regarding any key operational innovations (Decentralized Clinical Trials [DCT], remote-based monitoring [RBM], etc.) for protocol development and operational execution
    • Provide clear transition of strategy history, methodology, study design, etc to Clinical Project Manager (CPM) / operational owners
    • Support early engagement, protocol amendments, or study redesign as needed, in collaboration with RSA, Clin Ops, Feasibility, Medical Affairs, and customer

What You’ll Bring:

  • Undergraduate degree or its international equivalent in clinical, science, or health-related field from an accredited institution
  • Minimum of five (5) years of clinical research experience in project management; at least three (3) years in a CRO operations environment; 5 years of Therapeutic Strategy Lead or similar experience. 
  • Experience in designing and managing clinical trials in therapeutic areas of expertise
  • Experience in big data analytics as it relates to study/program design and enrollment modeling (including site and country distribution/scenarios)

Important Note
In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.
Please Note

  • We will never communicate with you via Microsoft Teams or text message
  • We will never ask for your bank account information at any point during the recruitment process

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