Customer Strategy Manager Jobs in Wisconsin (NOW HIRING)

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.

The Senior Communications Strategy Manager is a master-level strategist responsible for shaping high-impact, integrated communication initiatives that advance organizational objectives and strengthen alignment across diverse audiences. This senior role provides elevated strategic leadership, deeper narrative development expertise, and mentorship to other communication strategy team members, all while leading their assigned Communication Content Specialist.

Senior Communications Strategy Managers drive clarity, cohesion, and innovation within the company's storytelling approach. They partner closely with marketing communications leadership, cross-functional teams, and business stakeholders to translate complex ideas into compelling narratives that reinforce the company's brand and purpose. This role combines strategic insight, creative thinking, and proactive problem solving to elevate the quality, consistency, and effectiveness of communication efforts across the organization.

MINIMUM REQUIREMENTS

Education: Bachelor's degree in Communications, Journalism, Marketing, English, or related field.

Experience: 5-7 years of experience in communication strategy, marketing communications, or related disciplines.

• Proven ability to create compelling narratives that simplify complex ideas and deepen audience engagement.
• Strong writing, messaging, presentation, and creative problem-solving skills.
• Experience mentoring others and influencing decisions across teams without direct authority.
• Ability to collaborate effectively with stakeholders at all levels, including executives.
• Comfortable navigating ambiguity and driving alignment across multiple teams.

Travel: 5-10%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Leads development of integrated communication strategies for complex or high-visibility initiatives.
• Translates business goals, data, and stakeholder needs into clear and engaging narrative frameworks, message maps, and storytelling assets.
• Serves as a trusted advisor to internal customers, guiding narrative direction and shaping communication plans that align with organizational priorities.
• Crafts compelling, audience-centered messaging that connects emotionally and drives action.
• Elevates the organization's narrative through consistent application of brand voice, tone, and storytelling principles.
• Develops and refines messaging for presentations, internal communications, campaigns, and digital content.
• Partners with leaders across FTI to ensure message alignment and cohesive delivery across channels.
• Provides strategic clarity and direction during ambiguous, fast-paced, or emerging situations, including rapid-response communication needs.
• Supports onboarding, knowledge sharing, and ongoing development within the communication strategy function.
• Promotes a culture of curiosity, continuous improvement, and innovative thinking.
• Monitors and analyzes the performance of communication strategies and campaigns, making data-driven recommendations to enhance effectiveness.
• Identifies gaps and opportunities in communication processes, tools, and workflows to strengthen quality and efficiency.
• Champions enhancements to communication strategy methods and storytelling quality across the team.
• Mentors other communication strategy team members on storytelling, processes and communication skills.
• Manages direct reports (e.g. content specialist), offering coaching and career development opportunities.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.