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Customer Strategy Manager Jobs in Wisconsin (NOW HIRING)

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...

Pernod Ricard España SA

WI · On-site

$194.60 - $243.30/hr

Cross-Functional Leadership Collaborate with Brand Marketing, Commercial Operations, Field Marketing, Finance, Revenue Growth Management, Customer Strategy, and Insights to create integrated customer ...

Kbx

Director, Customer Engagement

Green Bay, WI · On-site

$110 - $160/hr

Experience building and managing strategic customer relationships within transportation, logistics, supply chain, or freight-related industries * Experience leveraging transportation or supply chain ...

Thales Group

WI · On-site

$100 - $130/hr

Manage the customer relationship and ensure that the customer strategic vision and business objectives are met* Ensure the realization and optimization of the contractual requirements (with the ...

Acosta

Customer Manager

Waukesha, WI

Join our team as a Customer Manager and take charge of managing our principals' business within ... Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers ...

Acosta

Customer Manager

Waukesha, WI · On-site

$62K - $72K/yr

Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals ... Cost Management : Achieve results at the lowest possible selling cost while maximizing company ...

Deloitte

Business Strategy Consultant

Milwaukee, WI

Experience with customer experience technologies such as customer relationship management, e ... Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments ...

Steel Craft Corp

WI · On-site

$80 - $120/hr

Customer Service Manager# Customer Service ManagerHartford - HARTFORD, WI 53027 ... The position requires strong leadership, strategic thinking, and proven ability to balance customer ...

New

Steel Craft

Customer Service Manager

Hartford, WI · On-site

The Customer Service Manager oversees the customer service function while managing key client ... The position requires strong leadership, strategic thinking, and proven ability to balance customer ...

ALine

WI · On-site

$120 - $180/hr

Strategic Partnership and Value Delivery: * Co-create multi-year success plans with the customer ... Demonstrated success managing multimillion-dollar ARR accounts. * Executive presence: able to ...

New

Deloitte

Technology Strategy Consultant

Milwaukee, WI · On-site

... customer relationship management, e-commerce, or content management platforms The wage range for ... Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

Hitachi ABB Power Grids

WI · On-site

$104 - $150/hr

Reporting directly to the Sales Manager Benelux We are looking for a driven and customer-focused Strategic Account Manager to strengthen our commercial team in the Benelux region. In this role, you ...

New

Lantern

Strategy Analyst

Whitewater, WI · Remote

Your customers aren't just the individuals using your product. They are the driving factor in your ... top management consulting, strategy, tech, and/or startup Operation or Product roles * High ...

Lantern

Strategy Analyst

Menomonie, WI · On-site

Your customers aren't just the individuals using your product. They are the driving factor in your ... top management consulting, strategy, tech, and/or startup Operation or Product roles * High ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Wisconsin

Customer Strategy Manager information

See Wisconsin salary details

$116.6K

$141.6K

$163.5K

How much do customer strategy manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer strategy manager in Wisconsin is $141,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,700.00 and $153,900.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What cities in Wisconsin are hiring for Customer Strategy Manager jobs?

Cities in Wisconsin with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $141,561 per year, or $68.1 per hour.

Customer Experience Manager

Nassco, Inc

New Berlin, WI • On-site

Full-time

Re-posted 7 days ago

Job description

Job Type
Full-time
Description
At Nassco, We Are Passionate About The Customer Experience. This Core Value isn't just word on a poster, it's how we listen to understand our customers' needs, do what is best for them always, and exceed their expectations.
We've developed this new role to oversee the customer service function, drive strategic initiatives, and ensure the highest levels of customer satisfaction. This leader will model Nassco's Core Values every day, creating an environment where people thrive, productivity grows, and exceptional customer experiences are delivered. The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service excellence.
What You'll Be Doing
Team Leadership and Development:
  • Lead, mentor, and develop the customer experience team to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
  • Conduct regular 1:1 meetings to provide feedback and implement professional development plans to enhance team capabilities.
  • Foster a collaborative and customer-focused culture within the team.
  • Design a structure to enable front line staff to make decisions and implement solutions for customers.

Strategic Planning and Execution:
  • Develop and implement strategic initiatives that enhance the overall customer experience and align with company objectives.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to integrate customer experience strategies across the organization.
  • Monitor industry trends and customer feedback to identify opportunities for innovation and improvement.
  • Assess account risk and lead mitigation efforts.

Customer Experience Management:
  • Partner with our Sales Team on the design and delivery of customer experience programs, ensuring that all touchpoints meet or exceed customer expectations.
  • Implement advanced customer service strategies that prioritize customer satisfaction, loyalty, and retention.
  • Analyze customer interactions and feedback to continuously refine and improve customer experience processes.

Data Analysis and Reporting:
  • Utilize customer data and analytics to monitor key performance indicators (KPIs) related to customer satisfaction, retention, and overall experience.
  • Prepare and present regular reports to senior management, highlighting trends, successes, and areas for improvement.
  • Use insights from data analysis to inform strategic decisions and drive continuous improvement initiatives.

Cross-Functional Collaboration:
  • Work closely with the Director of Purchasing & Customer Experience to align customer experience strategies with purchasing and overall business objectives.
  • Coordinate with the marketing, logistics, service and sales teams to ensure that customer feedback is integrated into product offerings and marketing campaigns.
  • Serve as the voice of the customer within the organization, advocating for changes that enhance the customer experience.

Customer Feedback and Continuous Improvement:
  • Establish and maintain systems for gathering, analyzing, and responding to customer feedback.
  • Implement continuous improvement initiatives based on customer feedback, aiming to exceed customer expectations at every touchpoint.
  • Develop and oversee customer satisfaction surveys, focus groups, and other feedback mechanisms to gather actionable insights.

Project Management:
  • Lead customer experience-related projects from conception through execution, ensuring timely delivery and alignment with strategic goals.
  • Manage resources, budgets, and timelines effectively to achieve project objectives.
  • Coordinate with internal and external stakeholders to ensure successful project outcomes.

Customer Advocacy:
  • Act as a key advocate for customers, ensuring their needs and expectations are prioritized in company decisions.
  • Handle escalated customer issues with sensitivity and efficiency, ensuring resolutions that align with the company's customer-centric values.
  • Develop and promote customer loyalty programs that enhance customer retention and satisfaction.

Innovation and Best Practices:
  • Stay informed of, and apply, industry best practices, emerging trends, and technological advancements in customer experience management.
  • Identify and implement new tools, technologies, and methodologies that improve the customer experience and efficiency of the team.
  • Encourage a culture of innovation within the customer experience team, promoting creative solutions to enhance customer interactions.

Requirements
Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of five (5) years of experience in customer service, customer experience, or a related field.
  • At least two (2) years of management or leadership experience.
  • Demonstrated success developing and implementing customer experience strategies.

Preferred Qualifications
  • Experience in distribution, logistics, supply chain, or related industries.
  • Strong leadership and coaching abilities with a passion for developing teams.
  • Excellent communication and relationship-building skills.
  • Analytical mindset with the ability to translate data into actionable business improvements.
  • Experience using CRM and customer experience management tools.
  • Strong problem-solving, organizational, and project management skills.
  • Customer-centric approach with a passion for delivering outstanding service.

About Nassco Founded in Milwaukee in 1955, Nassco is a third-generation, family-owned company specializing in packaging automation and janitorial solutions. With four Midwest locations, 350,000+ sq. ft. of distribution space, and our own delivery fleet, we serve customers quickly and reliably across the region.
Nassco is an Equal Opportunity and Affirmative Action Employer and does not discriminate based on any protected status under applicable law.

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