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Customer Strategy Manager Jobs in Sun Prairie, WI

Wolters Kluwer

Sales Business Retention Rep

Madison, WI · On-site

$51K - $58K/yr

CSMs manage a portfolio of customers across National and Mid‑Market segments and engage customers based on account size and needs. The role balances strategic customer relationships with strong ...

Acosta

Customer Manager

Madison, WI · On-site

$65K - $75K/yr

Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals ... Cost Management : Achieve results at the lowest possible selling cost while maximizing company ...

Acosta

Customer Manager

Madison, WI

Join our team as a Customer Manager and take charge of managing our principals' business within ... Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers ...

Lantern

Strategy Analyst

Madison, WI · Remote

Your customers aren't just the individuals using your product. They are the driving factor in your ... top management consulting, strategy, tech, and/or startup Operation or Product roles * High ...

Winland Foods

Customer Business Manager

Madison, WI · On-site

Provides strategic/financial recommendations for bids, trade management and total customer growth. * Collaborates cross-functionally to facilitate customer plan delivery. * Develops and delivers bid ...

Lantern

Strategy Analyst

Madison, WI · On-site

Your customers aren't just the individuals using your product. They are the driving factor in your ... top management consulting, strategy, tech, and/or startup Operation or Product roles * High ...

ApartmentIQ

Customer Success Manager

Madison, WI · On-site

Relationship Management & Strategy * Build and nurture strong relationships across your book of ... Consult with customers on strategy, upcoming product releases, and identify account growth ...

Posted today

SHI GmbH

Customer Success Manager - VMware

Madison, WI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Can identify personal or professional growth opportunities, propose self-improvement strategies ...

iCIMS

Customer Success Manager

Madison, WI · On-site

$70K - $80K/yr

Job Overview In this role, you'll act as the primary strategic partner for assigned customers ... Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health ...

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Customer Strategy Manager information

See Sun Prairie, WI salary details

$112.4K

$136.5K

$157.6K

How much do customer strategy manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer strategy manager in Sun Prairie, WI is $136,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $148,400.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
What job categories do people searching Customer Strategy Manager jobs in Sun Prairie, WI look for? The top searched job categories for Customer Strategy Manager jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for Customer Strategy Manager jobs? Cities near Sun Prairie, WI with the most Customer Strategy Manager job openings:
Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $136,455 per year, or $65.6 per hour.

Global Brand & Campaign Strategy Manager

Envista

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Envista Holdings rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Description:
The Global Brand & Campaign Strategy Manager is responsible for defining and stewarding Orascoptic's brand voice, narrative architecture, and global campaign strategy to strengthen brand equity and drive demand. This role leads the development of differentiated, insight-driven campaigns and ensures consistent, compelling messaging across all public-facing channels.
This leader owns the global campaign roadmap, messaging hierarchy, and launch narratives, ensuring every campaign is cohesive, strategically aligned, and executed with excellence across channels. In addition, the role governs brand voice, organic social strategy, influencer alignment, and community engagement standards to ensure consistent and high-quality brand experience.
The Global Brand & Campaign Strategy Manager works cross-functionally with Product, Sales, Digital, and Customer Engagement teams to translate business priorities into impactful storytelling and campaigns that drive engagement and commercial results. This role plays a critical part in shaping how Orascoptic shows up in the market, ensuring clarity, consistency, and differentiation in every interaction.
Job Requirements:
Essential Duties and Responsibilities:
Brand Strategy & Narrative Leadership
  • Provides strategic ownership of Orascoptic's brand voice, messaging hierarchy, and positioning evolution across all global markets.
  • Architects clear, compelling narrative frameworks for product launches, campaigns, and key business initiatives.
  • Ensures consistent articulation of value propositions, differentiation, and storytelling across all channels and touchpoints.
  • Leads the evolution of brand positioning to reflect market dynamics, competitive landscape, and growth strategy.

Global Campaign Strategy & Execution
  • Owns the global campaign roadmap, ensuring alignment with commercial priorities, product launches, and strategic initiatives.
  • Leads the development of integrated, multi-channel campaigns that drive awareness, engagement, and revenue impact.
  • Defines campaign narrative architecture, ensuring consistency and cohesion across digital, social, email, and field execution.
  • Develops and governs annual global campaign architecture balancing product launches, promotional priorities, evergreen demand generation, and long-term brand equity initiatives.
  • Ensures all campaigns are delivered on time, with clear objectives, strong creative direction, and measurable outcomes.

Product Launch & Commercialization Leadership
  • Owns strategic campaign architecture for global product launches, ensuring compelling commercialization narratives, differentiated positioning, and coordinated market activation.
  • Partners with Product, Sales, and Regional teams to translate innovation into high-performing commercial campaigns.
  • Ensures launches are supported by scalable evergreen campaign systems beyond promotional windows.

Community, Social & Influencer Strategy
  • Owns the organic social strategy, including content direction, channel priorities, and engagement approach.
  • Establishes and governs community tone of voice, response standards, and interaction guidelines across all social platforms.
  • Governs strategic social, influencer, and community frameworks while tactical content execution is supported by internal or agency partners.
  • Defines influencer strategy, messaging alignment, and content guardrails to ensure consistency with brand positioning.
  • Oversees content calendars and ensures alignment with campaign priorities and brand narratives.
  • Implements escalation protocols for community engagement, including product claims, complaints, and reputational risks.

Global Brand Transformation Leadership
  • Owns strategic leadership of major global brand evolution initiatives.
  • Defines transition strategies for rebranding across products, campaigns, channels and customer experience.
  • Ensures consistency during major brand transitions.

Operational Campaign Leadership
  • Owns global campaign briefing standards, ensuring clarity in objectives, audience, messaging, and success metrics.
  • Aligns concept direction with strategic intent, ensuring creative execution reflects brand standards and campaign goals.
  • Ensures cohesion across all campaign elements, including messaging, creative, and channel execution.
  • Partners with cross-functional teams to drive alignment, clarity, and execution discipline throughout campaign lifecycles.

Decision Authority & Brand Governance
  • Approves messaging direction, narrative hierarchy, and campaign concepts to ensure alignment with brand strategy.
  • Holds authority to challenge and reject creative that does not meet brand or strategic standards.
  • Defines guidelines for public versus private engagement in community interactions.
  • Ensures all outward-facing communications meet brand, regulatory, and quality expectations.

Risk Management & Escalation
  • Escalates issues only when required, including brand repositioning, executive-level messaging impact, or public controversy risk.
  • Manages community-related risks, including product complaints, safety concerns, and regulatory exposure.
  • Partners with leadership and cross-functional teams to navigate sensitive or high-impact communication scenarios.

Leadership, Collaboration & Continuous Improvement
  • Partners closely with Marketing, Sales, Product, and Customer Engagement teams to ensure alignment between strategy and execution.
  • Drives a culture of clarity, accountability, and high standards in brand and campaign execution.
  • Applies Envista Business System principles to improve campaign processes, reduce cycle time, and enhance effectiveness.
  • Continuously evaluates campaign performance and market feedback to refine strategy and improve outcomes.

Education and Experience:
  • Bachelor's degree in marketing, Communications, Business, or related field required; advanced degree preferred.
  • 8 to 12 years of experience in brand strategy, campaign leadership, or integrated marketing roles.
  • Proven experience leading global or multi-channel campaigns with measurable business impact.
  • Strong background in brand development, storytelling, and messaging strategy.
  • Experience in healthcare, dental, or medical device industries preferred.
  • Demonstrated ability to influence cross-functional teams and drive alignment without direct authority.

Skills and Abilities:
  • Exceptional storytelling and messaging capabilities, with the ability to translate strategy into compelling narratives.
  • Strong strategic thinking combined with disciplined execution focus.
  • Ability to evaluate and elevate creative concepts to ensure alignment with brand standards.
  • Deep understanding of social media, community engagement, and influencer dynamics.
  • Strong judgment in managing brand risk, public communication, and escalation scenarios.
  • Excellent collaboration and communication skills, with the ability to influence at all levels of the organization.
  • High standards for quality, consistency, and clarity in all brand and campaign outputs.
  • Ability to operate in a fast-paced environment while maintaining strategic focus and execution discipline.

⸻
Additional Requirements:
  • Willingness to travel, including internationally as needed.
  • Passion for brand building, storytelling, and creating differentiated customer experiences.
  • Commitment to upholding Orascoptic's brand standards, culture, and values.

#LI-MM1
IND123
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$91,700 - $130,000
Operating Company:
Orascoptic
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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