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Customer Solutions Coordinator Jobs (NOW HIRING)

KEX Express

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Customer Solutions Specialist

Jamaica, NY · On-site

$55K - $65K/yr

Project Coordination & Implementation * Coordinate cross-functional teams, including Sales & Marketing, IT, IE, Operations, and Customer Service, to execute customer solution and business growth ...

FIRST NATION GROUP LLC

$16.50 - $21.75/hr

This position is responsible for providing high quality, professional, and efficient administrative and customer support. A Patient Solutions Coordinator is a crucial link between teammates, the ...

FIRST NATION GROUP LLC

Patient Solutions Coordinator

MO · On-site +1

$16.50 - $21.75/hr

This position is responsible for providing high quality, professional, and efficient administrative and customer support. A Patient Solutions Coordinator is a crucial link between teammates, the ...

Mattr

Customer Solutions Specialist

Customer Solutions Specialist At Xerxes HydroChain, the Customer Solutions Specialist plays a ... This position serves as the central point of coordination between Territory Sales Managers ...

Edmund Optics

Overview The Customer Solutions Supervisor is responsible for the day-to-day leadership and ... or cross-functional coordination. * Partner with internal teams to resolve customer issues ...

Mohawk Industries

Sr Solutions Coordinator

Calhoun, GA · On-site

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements ... The Sr Solutions Coordinator is an entry-level contributor that is responsible for developing ...

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How much do customer solutions coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer solutions coordinator in the United States is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $20.19 per hour, depending on experience, location, and employer.

What is a customer solutions coordinator?

Customer Solutions Coordinators are professionals who serve as a primary point of contact for clients, ensuring their needs and concerns are addressed efficiently. They collaborate with various departments to resolve customer issues, provide product or service information, and ensure customer satisfaction. Their role often involves managing inquiries, processing orders, and following up to guarantee a seamless customer experience. Strong communication and problem-solving skills are essential for success in this position.

How does a customer solutions coordinator typically interact with other departments to resolve client issues?

Customer Solutions Coordinators play a pivotal role in ensuring client satisfaction by acting as a bridge between customers and various internal teams, such as sales, technical support, and product management. They often facilitate cross-departmental communication, gather relevant information, and coordinate timely responses to complex client inquiries or problems. This collaborative approach not only streamlines issue resolution but also helps build strong working relationships across the organization, making the role both dynamic and integral to overall service delivery.

What are the key skills and qualifications needed to thrive as a customer solutions coordinator, and why are they important?

To thrive as a Customer Solutions Coordinator, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and proficiency in Microsoft Office are commonly expected. Excellent communication, patience, and a collaborative mindset help build trust with customers and work effectively across teams. These skills ensure prompt and effective resolution of customer issues, leading to higher satisfaction and operational efficiency.

Is a customer solutions coordinator an entry-level position?

A customer solutions coordinator role is often considered entry-level or early-career, requiring basic customer service skills and familiarity with company products or services. However, some positions may prefer previous experience or specific certifications, depending on the company's requirements.

What cities are hiring for Customer Solutions Coordinator jobs?

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Customer Solutions Coordinator jobs near you
Infographic showing various Customer Solutions Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,286 per year, or $17.9 per hour.

Customer Solutions Specialist

Jamaica, NY • On-site

KEX Express
See more jobs at KEX Expressexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

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Job description

KEX Express Corp., well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the S.F. Express Group. If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.


We are currently seeking a Full-time Customer Solutions Specialist to join our growing team.


Responsibilities Customer Solutions & Business Development


  • Design and develop customer solutions for new business opportunities.
  • Collaborate with Sales & Marketing to identify customer needs and propose operational solutions.
  • Work closely with Operations, IT, IE, Customer Service, and other departments to ensure successful implementation of new business.
  • Support new product launches by developing operational processes and implementation plans.
  • Design and optimize end-to-end operational process flows to improve efficiency and service quality.


Project Coordination & Implementation


  • Coordinate cross-functional teams, including Sales & Marketing, IT, IE, Operations, and Customer Service, to execute customer solution and business growth projects.
  • Develop project schedules, implementation plans, and key milestones.
  • Monitor project progress and ensure deliverables are completed on time.
  • Organize project kick-off meetings and facilitate communication among stakeholders.
  • Identify project risks and recommend solutions to ensure successful execution.
  • Document project updates, scope changes, timelines, and resource impacts throughout the project lifecycle.


Business Analysis & Regional Support


  • Provide customer solution and operational support for the LATAM region.
  • Conduct P&L estimations and cost analyses for new business opportunities.
  • Evaluate project performance against initial business objectives and recommend continuous improvements.
  • Prepare project documentation, reports, and presentations for internal and external stakeholders.


Requirements:


  • Bachelor's degree or above in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Minimum 5 years of experience in logistics, supply chain, e-commerce, or related industries.
  • At least 2 years of experience in customer solutions, solution design, implementation, or project coordination.
  • Experience designing operational workflows and implementing customer solutions.
  • Strong project coordination and time management skills with the ability to manage multiple projects simultaneously.
  • Proven ability to work effectively with cross-functional teams and drive project execution.
  • Strong analytical skills with experience in cost analysis and P&L estimation.
  • Familiarity with e-commerce fulfillment and supply chain operations.
  • Experience with LATAM e-commerce import business is a strong advantage.
  • Excellent communication, presentation, and interpersonal skills.
  • Highly organized, adaptable, and able to thrive in a fast-paced environment.
  • Bilingual in English and Chinese preferred; Spanish is a plus.


Job Type: Full-time


Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance


Work Location: In person