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Customer Services Assistant Jobs (NOW HIRING)

Chapman University

Card Services Assistant

Orange, CA · On-site

$16.90/hr

Responsibilities * Assist users with keycard access issues and provide support for access control ... Strong customer service skills and a commitment to providing professional support to users. Desired ...

Winged Keel Group

Client Services Assistant

Richmond, VA · On-site

$17 - $23.25/hr

... customer experience. * Assist clients and advisors with questions about insurance portfolios ... service * Bachelor's degree * Proficiency in Microsoft Outlook, Word, and Excel * Problem solver ...

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How much do customer services assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer services assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is a customer services assistant?

Customer Services Assistants are professionals responsible for providing support and assistance to customers, either in person, over the phone, or via digital channels. Their main duties include answering customer queries, resolving complaints, processing orders, and ensuring a positive experience for clients. They often work in retail, call centers, banks, or other customer-facing industries. Strong communication and problem-solving skills are essential for this role. Customer Services Assistants play a vital part in maintaining customer satisfaction and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer services assistant?

To thrive as a Customer Services Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is commonly required. Patience, active listening, and a positive attitude help you stand out in interactions with customers and team members. These skills and qualities are crucial for efficiently resolving customer issues and ensuring a positive customer experience.

What are some common challenges faced by customer services assistants, and how can they be effectively managed?

Customer Services Assistants often encounter high call volumes, irate customers, and the need to resolve complex issues swiftly. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Successful assistants utilize active listening and empathy to de-escalate tense situations, while leveraging company resources and teamwork to find solutions. Regular training and support from supervisors also play a key role in handling these challenges effectively.

What is the difference between Customer Services Assistant vs Retail Sales Associate?

AspectCustomer Services AssistantRetail Sales Associate
Required credentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience beneficial
Work environmentCall centers, customer support desks, retail storesRetail stores, shopping malls, supermarkets
Employer & industry usageCustomer service departments across various industriesRetail industry, sales-focused environments
Common search intentCustomer support, service roles, communication skillsSales, product knowledge, customer interaction

While both roles involve interacting with customers, a Customer Services Assistant primarily focuses on resolving customer issues and providing support, often in a call center or support desk setting. In contrast, a Retail Sales Associate emphasizes selling products and assisting customers in a retail environment. Both roles require strong communication skills and a high school diploma, but their daily tasks and work settings differ.

Is remote customer services assistant a stressful job?

A remote customer services assistant role can be stressful due to handling customer inquiries, complaints, and maintaining productivity remotely. Managing high call volumes, meeting performance targets, and using communication tools like live chat or email can contribute to stress levels, but proper training and support can help mitigate these factors.

What cities are hiring for Customer Services Assistant jobs?

Cities with the most Customer Services Assistant job openings:

What are the most commonly searched types of Customer Services jobs?

The most popular types of Customer Services jobs are:

What states have the most Customer Services Assistant jobs?

States with the most job openings for Customer Services Assistant jobs include:

What are popular job titles related to Customer Services Assistant jobs?

For Customer Services Assistant jobs, the most frequently searched job titles are:

Customer Services Assistant jobs near you
Infographic showing various Customer Services Assistant job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Client Services Assistant

North Grafton, MA • On-site

Tufts University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Tufts Universityexternal

$20.90 - $28.90/hr

Full-time

Re-posted 21 days ago

Tufts University rating

8.4

Company rating: 8.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Overview
The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.
What You'll Do
The Client Service Assistant works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. Responsibilities include greeting and registering clients, admitting and discharging patients, scheduling appointments, assisting callers and managing patient records. These functions are performed in the hospital lobby (as a greeter in the lobby) and the reception area. Specific allocation of responsibilities may change depending upon the needs of the hospital.
  • Reception Coordination - Provide exemplary face-to-face client service including the following:
    • Welcome, direct and assist clients and patients from our hospital lobby (greeter with mobile work station) or at the reception desk
    • Serve as a liaison between clients and hospital services
    • Register and arrive clients (both scheduled and emergency). Review and update client and patient information. Review estimate with client and collect deposit. Request client signatures on the inpatient consent form and estimate. Review hospital visitation and discharge policies.
    • Coordinate discharges with clinical team, give client finalized discharge report, medication and pet food as directed.
    • Complete day-end reconciliation of financial transactions.
    • Schedule appointments for clients.
    • Report client safety issues to Campus Police and supervisor.
    • Follow new reception protocols under COVID-19 safety guidelines. This includes all client interaction via phone.
    • Utilizing Cisco Jabber and Avaya for internal and external communication.
  • Medical Records - Manage all aspects of patients' medical records including:
    • Scan client records into Stringsoft.
    • Ensure quality of scanned records.
    • Print and copy medical records for clients as requested.
    • Miscellaneous Support of the Medical Records Dept. on an as needed basis.
  • Administration -
    • Appointment Management: Effectively manage clinician schedules including the following responsibilities:
    • Schedule initial and follow-up patient appointments with appropriate service and clinician. Cancel and reschedule appointments as needed.
    • Educate clients on hospital policies and protocols including financial policy.
    • Relay service-specific requirements and information to clients.
    • Establish medical record.
    • Coordinate and complete paperwork for drop-offs and discharges.

    Switchboard - Responsibilities include:
    • Receive and direct all incoming calls for SAH, HLA, Administration, and Wildlife.
    • Relay all inpatient updates to clients.
    • Call in emergency surgery teams.
    • Triage emergency calls and routing to the ER Staff as needed.
    • Locate clinical staff for priority calls
    • Take messages for all clinical staff.
    • Notify RDVMS of patient status.
    • Report any campus phone issues to Medford Telecommunication.
    • Respond to questions from the general public on hospital policy.
  • Miscellaneous - Other duties as assigned by supervisor and assistant supervisor.
    • Attend and participate in monthly meetings.
    • Complete Client Service Certification program.
    • Create and write SOPs (standard operating procedures) as they pertain to your job.
    • Create and complete annual goals that enhance department operations.
    • Attend annual CE in client service, wellness and leadership

What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired by:
  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Exceptional communication skills (both in person and by telephone).
  • Ability to prioritize multiple responsibilities within a busy clinical setting.
  • Ability to effectively work as a member of a diverse team of clinical and administrative professionals.
  • Skilled in providing empathy and compassion to bereaved clients
  • Basic computer skills including familiarity with Microsoft Office and the ability to learn the electronic medical record system. Able to type a minimum of 40 words per minute.
  • Ability to lift up to 40 lbs. with or without accommodation.

Preferred Qualifications:
  • Associate's Degree in relevant field of study. or
  • Bachelor's Degree in relevant field of study.
  • 3+ years of customer service experience, particularly in the fields of veterinary or human medicine
  • Experience in the Animal or Veterinary Industry
  • Exceptional Client Service Awards and/or acknowledgments
  • Knowledge of medical/veterinary terminology
  • Certifications in leadership development and/or client service areas

Pay Range
Minimum $20.90, Midpoint $24.90, Maximum $28.90
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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