Customer Services Assistant Jobs in Iowa (NOW HIRING)

McGough Construction

Office Services Assistant

Creston, IA 50801

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

OFFICE SERVICES ASSISTANT

Provide comprehensive coordination and administrative support across office operations, project teams, workforce onboarding, and safety functions. This role is a central point of contact for jobsite operations—ensuring efficient daily execution, a positive employee experience, and compliance with onboarding and safety requirements. The position requires strong organization, responsiveness, and the ability to manage multiple priorities in a fast-paced, early-start environment.

QUALIFICATIONS

Required

• High school diploma or GED

• 1–3 years of administrative or office support experience

Preferred

• 2+ years of administrative experience

• Construction or jobsite experience

• Bilingual (Spanish/English)

• Associate's or Bachelor's Degree

Skills

• Strong organizational and time management skills with a high level of accuracy and attention to detail

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Effective verbal and written communication skills, including ability to support English/Spanish translation as needed

• Ability to work independently with initiative while supporting multiple project managers and stakeholders

• Strong customer service mindset with problem-solving capabilities

• Proficiency in Microsoft Office (Outlook, Excel, Word) and ability to quickly learn systems such as Procore, HammerTech, and Eyrus

• Ability to maintain accurate records and perform data entry across multiple systems

• Strong interpersonal skills with the ability to build and maintain relationships across field and office teams

• Positive attitude with a strong work ethic and willingness to take initiative

• Adaptability and flexibility to respond to changing priorities and schedules

• Ability to handle confidential information with discretion and professionalism

CORE RESPONSIBLITIES

Office & Operational Support

• Manage daily office operations including stocking kitchen areas, monitoring inventory, and coordinating supply purchases (office, food, and cleaning)

• Coordinate mail, shipments, deliveries, and general office logistics

• Maintain internal contact lists, schedules, job codes, and distribution groups

• Reconcile purchasing card transactions and maintain accurate records

• Support leadership and visitors with logistics, reservations, and general coordination

• Perform errands and miscellaneous operational support as needed

• May be responsible for performing company database or system administration tasks, and data input.

Onboarding & Employee Experience

• Coordinate onboarding logistics, prepare workspaces, and welcome new employees

• Conduct daily new hire orientations (including large groups) and additional sessions for alternate shifts

• Ensure completion of required training, documentation, and system entry (Procore, HammerTech)

• Issue badges, parking permits, and provide access support; troubleshoot badge issues as needed

• Coordinate employee logistics including travel, housing, IT equipment, and onboarding materials

Safety & Workforce Compliance

• Provide Spanish translation support for safety meetings and jobsite communication

• Lead safety orientations for Spanish-speaking employees, including LOTO and commissioning

• Distribute PPE and manage related inventory and ordering

• Provide training and support safety systems and processes, including entering data in HammerTech and managing Eyrus access

• Assist with safety communications, alerts, and incident support (including camera review)

• Track training (e.g., UTV certification) and maintain compliance records

• Print and issue employee badges

• Distribute PPE

Project & Field Support

• Provide administrative support to project teams including document coordination and communication

• Maintain project documentation and assist with document control systems

• Coordinate with field leadership on jobsite needs, supplies, and resources

Back-Up Project Management Support

• Process, organize, copy and file project management related forms and documents, including, but not limited to Bidding Process, Preconstruction support to estimating team & project team, Processing of Submittals, RFI’s, Project Schedule Updates.

• Project team correspondence and communications

• Keep current set of plans updated

Events & Engagement

• Coordinate jobsite meetings, meals, and events including safety week, team-building activities, and employee appreciation efforts

• Manage catering, food orders, and event logistics

• Support wellness initiatives and employee engagement activities

Additional Responsibilities

• Participate as an active member of the McGough Team. Contribute to shared goals and collaborate with colleagues on achievement of priorities.

• Follow McGough standard Policies & Procedures

• Support continuous improvement efforts and operational initiatives

• Train and assist team members on onboarding, safety, and administrative processes

• Contribute to a collaborative, service-oriented team environment

• Perform other duties as assigned

OFFICE, TRAVEL & SCHEDULE

• Full-time, on-site role (5 days/week)

• Overtime as needed

PHYSICAL REQUIREMENTS

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting for extended periods of time at employee’s workstation and during meetings as well as while traveling, either by plane or car. Employee needs to be able to lift to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

Employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Email: HR@mcgough.com

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:English (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) –Spanish (https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal-0) –Arabic (https://www.eeoc.gov/ar/arf-hqwqk-altmyyz-fy-mkan-alml-ghyr-qanwny) -Chinese (https://www.eeoc.gov/zh-hans/lejienindequanli-zhichangqishishiweifade)

English–Spanish (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_spanish.pdf) –Chinese (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_chinese.pdf)

If you want to view the Pay Transparency Policy Statement, please click the link:English (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf)