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Customer Service Jobs in Springfield, MO (NOW HIRING)

DHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

New

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Central Bancompany

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer ...

DPDHL

Customer Service Representative

Springfield, MO

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

New

Sherwin-Williams

Customer Service Specialist

Springfield, MO · On-site

$15.50 - $20.50/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service JobsCustomer Service Jobs in Springfield, MO

Customer Service information

See Springfield, MO salary details

$8

$17

$24

How much do customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MO? The most popular types of Customer Service jobs in Springfield, MO are:
What are popular job titles related to Customer Service jobs in Springfield, MO? For Customer Service jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Springfield, MO look for? The top searched job categories for Customer Service jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Customer Service jobs? Cities near Springfield, MO with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Customer Service Representative

DHL

Springfield, MO • On-site

$20.40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 322 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Position: Customer Service Rep
Shift: TBD
Pay: $20.40
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
A minimum of (1) one year's experience in the following:
-Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
-Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
-Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
-Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
-Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
-Ability to work in a fast-paced, customer-centric team environment.
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Social media

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