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Customer Service Jobs in Santa Rosa, CA (NOW HIRING)

Robert Half

Customer Service Representative

Calistoga, CA · On-site

$20.59 - $23.84/hr

We are looking for a Customer Service Representative for a Contract position based in Calistoga, California. This role supports customers, consumers, and internal teams by handling service inquiries ...

New

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE ...

Lincare

Customer Service Rep

Santa Rosa, CA

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Sherwin-Williams

Customer Service Specialist

Sonoma, CA · On-site

$19 - $25.25/hr

Customer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs ...

Wineshipping.com, LLC

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

Customer Service Representative Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient ...

Sherwin-Williams

Customer Service Specialist

Sonoma, CA · On-site

$19 - $25.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Sherwin-Williams

Customer Service Specialist

Sonoma, CA

$19 - $25.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Santa Rosa, CA

Customer Service information

See Santa Rosa, CA salary details

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How much do customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA?

The most popular types of Customer Service jobs in Santa Rosa, CA are:

What are popular job titles related to Customer Service jobs in Santa Rosa, CA?

For Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Service jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Service jobs?

Cities near Santa Rosa, CA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Customer Service Representative

Robert Half

Calistoga, CA • On-site

$20.59 - $23.84/hr

Temporary

Posted 3 days ago

New

Job description

We are looking for a Customer Service Representative for a Contract position based in Calistoga, California. This role supports customers, consumers, and internal teams by handling service inquiries, coordinating order-related activities, and keeping account information accurate and up to date. The ideal candidate brings strong communication skills, solid administrative ability, and a consistent focus on accuracy, responsiveness, and follow-through.
Responsibilities:
• Support the sales team with administrative tasks by updating customer records, maintaining account details, and organizing sales-related documentation.
• Compile routine reporting, collect invoice backup, and assist with reconciliation activities to help ensure timely submission to finance partners.
• Investigate account, order, and billing discrepancies and work across departments to resolve issues and maintain accurate information.
• Respond to consumer questions and concerns, coordinate follow-up actions, and arrange related correspondence, product shipments, or package distribution as needed.
• Partner with e-commerce and internal teams to address consumer order matters, product availability questions, and service-related issues.
• Provide backup assistance for order entry, order processing, shipment coordination, and daily invoicing during peak periods or team absences.
• Review incoming orders and supporting documents for completeness and accuracy, helping to resolve shipment, invoice, and account issues promptly.
• Communicate clearly with customers and internal stakeholders regarding order updates, shipment status, and routine service needs.
• Protect confidential company, customer, financial, and employee information by following privacy, security, and record-handling standards and escalating concerns when appropriate.• At least 2 years of experience in customer service, call center support, or a similar client-facing administrative role.
• Hands-on experience with order entry, inbound call handling, and general customer service support.
• Ability to manage both inbound and outbound communication professionally and efficiently.
• Strong attention to detail with the ability to maintain accurate records, invoices, orders, and account information.
• Effective communication skills and the ability to collaborate with cross-functional teams such as Sales, Finance, Customer Service, and E-Commerce.
• Strong organizational skills with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.
• Ability to handle sensitive information responsibly and follow confidentiality and information security expectations.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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