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Customer Service Jobs in Oak Ridge, TN (NOW HIRING)

Alumni Hall

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Alumni Hall Customer Service Rep Reports To: Store Management Status: Part-Time Responsibilities: • Greet and acknowledge all customers • Assist customers with locating merchandise • Fold, size ...

Harper Collision

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

We are a customer focused collision repair center dedicated to delivering high quality service and exceptional repair experiences. Our team takes pride in helping customers through the repair process ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Labcorp

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

LabCorp is seeking a Customer Service Representative to join our team in Knoxville TN Work Schedule: Monday-Friday 8:00am - 4:30pm while training and then 8:30am-5:00pm Job Responsibilities * Act a ...

Harper Auto Wash

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative We are seeking a professional, friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. We are a ...

AtWork - Knoxville

CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative (CSR)Location: North Knoxville, TNEmployment Type: Full-Time (35 40 hours/week)Pay Rate: $16/hour We are a small, community-focused financial institution in North ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$12 - $16.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Circle K

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service JobsCustomer Service Jobs in Oak Ridge, TN

Customer Service information

See Oak Ridge, TN salary details

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How much do customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service in Oak Ridge, TN is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Oak Ridge, TN? The most popular types of Customer Service jobs in Oak Ridge, TN are:
What are popular job titles related to Customer Service jobs in Oak Ridge, TN? For Customer Service jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Oak Ridge, TN look for? The top searched job categories for Customer Service jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Customer Service jobs? Cities near Oak Ridge, TN with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,379 per year, or $18 per hour.

Customer Service Associate

ROYAL Brass and Hose

Knoxville, TN • On-site

$13.75 - $19/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Customer Service Representative

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.

We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.

Job purpose:

The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Essential Job Functions:

• Order entry – Includes but not limited to direct entry, fax, online orders

• Answer customer and territory/account managers phone calls

• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required

• Open order management – Review customer open orders daily

• Back-order fill management – Review, fulfill, print customer backorders daily

• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner

• Dispatch – dispatch/invoice orders in a timely manner as required

• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates

• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates

• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.

Qualifications:

• Excellent customer service skills

• Ability to work independently and safely

• Basic computer knowledge required

• Good typing skills

• Data entry skills

• Ability to multi-task

• Detail oriented

• Good decision-making ability

• Good written and verbal skills

• Ability to work in a fast-paced environment for long periods

• Great team spirit

• Able to work alone and self-motivated

• Good math skills

• High school diploma or GED

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