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Customer Service Representative Work From Home Jobs in Oak Ridge, TN

Whited Agency

Sales Rep Work From Home!

Knoxville, TN · On-site +1

... from their income. We are looking for people wanting to work part time or full time who want to ... Financial Services Solutions they need to protect their futures. Skills Required: Leadership ...

HMG Careers

Work From Home Sales Specialist

Jacksboro, TN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

MMC Group LP

Be Seen First

REMOTE Call Center Representative - TN ONLY! $17/hr

Knoxville, TN · Remote

$17/hr

Remote Human Resources Customer Service Representative Location: Remote, Nashville, TN Area Work From Home Opportunity Pay: $17/hr. Looking for a rewarding work from home opportunity where you can ...

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Customer Service Representative Work From Home information

See Oak Ridge, TN salary details

$9

$17

$25

How much do customer service representative work from home jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service representative work from home in Oak Ridge, TN is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs

What job categories do people searching Customer Service Representative Work From Home jobs in Oak Ridge, TN look for?

The top searched job categories for Customer Service Representative Work From Home jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Customer Service Representative Work From Home jobs?

Cities near Oak Ridge, TN with the most Customer Service Representative Work From Home job openings:

Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,379 per year, or $18 per hour.

Remote CSR Associate - Work From Home

Globe Life American Income Division

Knoxville, TN • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Life

Posted yesterday

New

Job description

Remote Growth & Client Relations Associate -
Work From Home
Company: Globe Life AO
Location: 100% Remote - United States
Schedule: Flexible
Experience: Entry-Level Welcome | Training & Mentorship Provided
Compensation: Commission-Based | Weekly Pay | Performance IncentivesBuild Relationships. Develop Your Skills. Create Your Future From Home.
Looking for a career where your effort, development, and performance can directly influence your growth?
Globe Life AO is expanding our remote team and seeking motivated, people-focused professionals to join us as Remote Growth & Client Relations Associates.
In this role, you'll work virtually with individuals and families who are seeking information about available benefits, helping them understand their options, complete enrollment, and receive continued support.
This opportunity combines customer service, client relations, benefits education, consultative sales, and professional development in a fully remote environment.
No previous insurance experience is required. Comprehensive training, licensing guidance, mentorship, and ongoing professional development are provided.Opportunity Highlights
• 100% Work From Home
• Flexible Schedule
• Qualified Client Opportunities
• No Lead Purchasing Required
• Weekly Commission Pay + Performance Bonuses
• Renewal & Residual Income Opportunities
• Training & One-on-One Mentorship
• Performance-Based Leadership AdvancementWhat You'll Do
🤝 Build & Support Client Relationships
You'll serve as a professional resource for new and existing clients while developing relationships designed to last beyond the initial enrollment.
Responsibilities include:
  • Conduct scheduled virtual appointments through Zoom and phone
  • Connect with individuals interested in learning about available benefits
  • Listen to client needs and financial protection priorities
  • Explain available life, accident, and supplemental health insurance options
  • Answer questions clearly and professionally
  • Help clients evaluate benefit and coverage options
  • Provide needs-based recommendations
  • Guide clients through applications and enrollment
  • Provide ongoing service and follow-up
  • Assist with applicable policy reviews and beneficiary updates
  • Maintain accurate digital client records and documentation

Our approach emphasizes education, service, trust, and long-term relationships rather than high-pressure sales tactics.100% Remote Career
🏡 Build Your Career From Home
Work remotely while staying connected to clients, mentors, and your team through a modern virtual environment.
You'll benefit from:
  • No daily commute
  • Flexible scheduling
  • Virtual client appointments
  • Digital business systems
  • Remote training and coaching
  • Collaborative team support

This opportunity provides flexibility while also requiring self-discipline, accountability, organization, and consistent client follow-up.Qualified Client Opportunities
📞 Focus on People Interested in Learning More
Representatives connect with individuals who have expressed interest in receiving information regarding available benefits and coverage.
Your time can be focused on:
  • Client conversations
  • Benefits education
  • Needs analysis
  • Virtual consultations
  • Enrollment assistance
  • Relationship development
  • Ongoing client service

No purchasing leads is required.Compensation & Earning Opportunity
💰 Weekly Performance-Based Pay
This is a commission-based insurance opportunity rather than an hourly or salaried position.
Compensation opportunities may include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income
  • Leadership incentives
  • Recognition programs
  • Additional performance rewards

There is no predetermined hourly wage or salary cap; however, compensation is directly tied to individual activity, production, consistency, and results.
Individual earnings vary based on performance and business results. No specific income level is guaranteed.Training, Mentorship & Professional Development
📚 We'll Help You Learn the Business
You don't need previous insurance experience to be considered.
Training and development may include:
  • Structured virtual onboarding
  • Licensing guidance
  • Insurance product and benefits education
  • Client-service development
  • Needs-analysis training
  • Consultative sales development
  • Virtual presentation skills
  • Enrollment systems and procedures
  • Weekly virtual training
  • One-on-one mentorship
  • Leadership development
  • Ongoing professional coaching

Our goal is to help motivated individuals develop skills they can continue building throughout their careers.Growth & Leadership Opportunities
📈 Your Growth Isn't Based on Seniority Alone
Representatives who demonstrate strong performance, consistency, professionalism, initiative, and leadership ability may have opportunities to expand their responsibilities.
Potential development paths may include:
Associate → Advisor → Mentor → Trainer → Team Leadership → Management
Leadership development can include:
  • Mentoring newer representatives
  • Coaching and training
  • Team development
  • Performance management
  • Leadership workshops
  • Professional conferences
  • Advanced leadership opportunities

Advancement is performance-based and subject to applicable qualification requirements.Benefits & Professional Support
Qualifying representatives may have access to:
♥ Representative Programs
  • Company-supported life insurance
  • Accidental Death Benefit (ADB) coverage
  • Medical reimbursement program
  • Renewal and residual income opportunities
🤝 Professional Representation
Eligible representatives may receive representation and professional support through OPEIU Local 277.Recognition & Incentives
Qualifying performers may have opportunities for:
  • Company-sponsored incentive travel
  • Leadership conferences
  • Recognition programs
  • Professional development events
  • Performance awards
  • Team-building experiences

Eligibility requirements, qualification periods, and performance criteria may apply.Who We're Looking For
Successful candidates typically demonstrate:
  • Excellent verbal and written communication
  • Strong interpersonal and relationship-building skills
  • Active listening and problem-solving abilities
  • Positive and professional attitude
  • Self-motivation and personal accountability
  • Strong organization and time-management skills
  • Ability to work independently from home
  • Comfort collaborating within a virtual team
  • Attention to detail and dependable follow-through
  • Coachability and openness to feedback
  • Commitment to continuous improvement
  • Genuine desire to help others
  • Goal-oriented mindset and strong work ethic
Experience That Transfers Well
Previous experience in the following areas can be helpful, but is not required:
Customer Service • Client Relations • Member Services • Sales • Hospitality • Healthcare • Education • Retail • Recruiting • Banking • Financial Services • Administrative Support • Call Centers • Account Management • Leadership
We place significant value on communication, professionalism, coachability, reliability, and willingness to learn.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable communicating through Zoom and phone
  • Be willing to complete required training
  • Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is available for candidates who are not currently licensed.Our Culture
We believe strong careers are built through mentorship, accountability, continuous development, and opportunity.
Our team values:
  • Integrity and exceptional client service
  • Collaboration over competition
  • Personal accountability
  • Continuous learning
  • Professional development
  • Recognition of achievement
  • Performance-based advancement
  • Leadership development

You'll be encouraged to challenge yourself, learn from experienced mentors, celebrate progress, and continue building toward your professional goals.Virtual Interview Process
Qualified applicants will first complete a brief career overview explaining:
  • Position responsibilities
  • Commission-based compensation
  • Licensing expectations
  • Training and mentorship
  • Client process
  • Benefits and incentives
  • Career and leadership opportunities

Candidates interested in moving forward will then have the opportunity to participate in a live Zoom interview with our hiring team.Build More Than a Career-Build Your Future
If you're looking for a 100% remote opportunity where you can help people, build lasting relationships, develop valuable professional skills, and create income and advancement opportunities through your performance, we'd like to hear from you.Apply today to be considered for our Remote Growth & Client Relations Associate opportunity with Globe Life AO.Work Remotely. Serve Clients. Grow Continuously. Build Your Future. 🚀

Apply