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Customer Service Jobs in Mattoon, IL (NOW HIRING)

Tower Loan

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We ...

Towerloan

Customer Service Representative

Mattoon, IL

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Jack Flash

Customer Service Cashier

Arcola, IL

$12.25 - $16.25/hr

Are you a customer service rock star looking for a fun, fast-paced environment to work in? Would you like to work at the favorite stop in your community? If this sounds like you, then we encourage ...

Tower Loan

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Jack Flash Stores

Customer Service Cashier

Arcola, IL · On-site

$12.25 - $16.25/hr

Are you a customer service rock star looking for a fun, fast-paced environment to work in? Would you like to work at the favorite stop in your community? If this sounds like you, then we encourage ...

Jack Flash Stores

Customer Service Cashier

Arcola, IL · On-site

$12.25 - $16.25/hr

Are you a customer service rock star looking for a fun, fast-paced environment to work in? Would you like to work at the favorite stop in your community? If this sounds like you, then we encourage ...

Home Depot

Customer Service/Sales

Mattoon, IL · On-site

$16 - $19/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Mattoon, IL

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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All JobsCustomer Service JobsCustomer Service Jobs in Mattoon, IL

Customer Service information

See Mattoon, IL salary details

$9

$17

$25

How much do customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service in Mattoon, IL is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Mattoon, IL?

The most popular types of Customer Service jobs in Mattoon, IL are:

What are popular job titles related to Customer Service jobs in Mattoon, IL?

For Customer Service jobs in Mattoon, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Mattoon, IL look for?

The top searched job categories for Customer Service jobs in Mattoon, IL are:

What cities near Mattoon, IL are hiring for Customer Service jobs?

Cities near Mattoon, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Mattoon, IL as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,725 per year, or $17.7 per hour.

Customer Service Advisor

Toledo, IL • On-site

Ben Tire Distributors - Neal Tire & Auto
See more jobs at Ben Tire Distributors - Neal Tire & Autoexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Neal Tire amp; Auto Service has been a frontrunner in the automotive industry for 100 years, with 25 retail locations spanning Illinois, Indiana, and Kentucky. At each location, customers can choose from a wide array of tires from trusted brands and take advantage of a variety of auto services. Our parent company, Ben Tire Distributors, oversees an additional 6 distribution centers in the Midwest, providing efficient service to dealers across the region. We operate with the mission to build trusted, lasting relationships through excellent customer experiences, impeccable service, and community engagement. Committed to our roots as a family business, we are proud to be 100% employee-owned, allowing our staff to actively participate in the company’s success and build retirement benefits through company ownership.
We are looking for a Customer Service Advisor to join our team! As the first point of contact, our Customer Service Advisor is responsible for helping customers determine repairs and maintenance required for their vehicle, communicating any costs that could be incurred during their service, and relaying information to the service technicians. The Customer Service Advisor stays in contact with the customer to provide updates on the status of their vehicle and ensures that all required services are completed. Apply now and help drive our customer satisfaction to new heights!
Job Type: Full-time
Work Environment: Shop Environment
Weekly Day Range: Monday to Friday w/ Weekend Availability as Needed
Primary Responsibilities:
  • Answering phones and greeting customers in the showroom promptly and in a friendly manner.
  • Obtaining customer and vehicle information
  • Advising customers on the care of and the value of maintaining their vehicles
  • Determining and recommending needed maintenance base on age, mileage, and vehicle history
  • Determining needs for repair and/or service of their vehicle issues
  • Clearly reporting all vehicle symptoms as described by the customer
  • Preparing complete and accurate estimate of cost for labor and parts
  • Monitoring the progress of each vehicle throughout the day, updating customers frequently
  • Verifying final invoice reflects services performed on the work order
  • Increasing customer satisfaction by building customer relations
  • Uphold company standards for ethics, professionalism, customer service, and positive community relations
Basic Qualifications:
  • High School Diploma/GED Required
  • Valid Driver's License w/ Safe Driving Record
  • Successful Completion of Background Check and Pre-Employment Drug Screening
Skill Requirements:
  • Proficient knowledge of automotive service and tire maintenance
  • Excellent communication skills in-person and over the phone
  • Ability to communicate technical information in non-technical terms to customers
  • Eagerness to evolve and adapt with changing business needs
  • Ability to prioritize and multi-task in a fast-paced environment
Experience:
  • Customer Service: 1+ Years (Required)
Company Benefits:
  • Pay Rate: $18-$20/hr, depending on experience
  • 401(k) w/ Company Match
  • Employee Stock Ownership Plan
  • Paid Time Off amp; Paid Holidays
  • Employee Discount
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
Neal Tire is an equal opportunity employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, religion, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Neal Tire is committed to providing a safe, healthy, and productive workplace that is free from alcohol and unlawful drugs as classified under local, state, or federal laws, including marijuana.

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