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Customer Service Representative Jobs in Mattoon, IL

Express Employment

Customer Service Rep

Mattoon, IL · On-site

$16.25/hr

Top Job Located in Mattoon, IL Salary: 16.25 Express Employment Professionals is hiring a full-time Customer Service Representative to join their team! Successful candidates must have a friendly ...

Circle K

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Tower Loan

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We ...

Towerloan

Customer Service Representative

Mattoon, IL

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

Tower Loan

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a ...

First Financial Bank NA

Teller CSR

Charleston, IL · On-site

$14.25 - $18.75/hr

Teller/Customer Service Representative Location: Charleston, IL (On-Site) Status: Part-Time , Hourly Non-Exempt Why Join First Financial Bank? If you're an energetic and detail-oriented person who ...

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Customer Service Representative information

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How much do customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service representative in Mattoon, IL is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Mattoon, IL?

The most popular types of Customer Service Representative jobs in Mattoon, IL are:

What job categories do people searching Customer Service Representative jobs in Mattoon, IL look for?

The top searched job categories for Customer Service Representative jobs in Mattoon, IL are:

What cities near Mattoon, IL are hiring for Customer Service Representative jobs?

Cities near Mattoon, IL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Mattoon, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,725 per year, or $17.7 per hour.

Customer Service Representative

Effingham, IL • On-site

Joint Active Systems, Inc.
Medical Equipment and Supplies Manufacturing • 51 - 200 employees
Learn more about Joint Active Systems, Inc.external

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

If you are looking for an entry level position that allows growth, and opportunity, look no further!

Customer Service Representative is responsible for obtaining and verifying all Insurance benefits along with requesting and following up on documents needed to process the orders. 


Essential Functions:

1. Obtains customer benefits from Insurance Company 

2. Reviews Insurance browser to identify how to process an order while verifying benefits. Watches out for discrepancies and inaccuracies and if criteria has to be met for coverage 

3. When authorization is needed--Assigns new orders to the auth department and obtains additional documentation if needed 

4. Forwards order onto the Tier 2 CSR once benefits are obtained 

5. Accurately completes the Insurance verification form and Med Act including customer and order pages. 

6. Work callback report daily 

7. Identify what information is missing to process the order prior to sending to CSR 2--identify in "NEED" note 

8. Call patient to acknowledge JAS received the order and obtain any missing information the patient can provide. 

9. Update audit history tab as information is obtained 

10. Process cancels and voids 

11. Take incoming phone calls for the team 

12. Perform the basic requirements of a CSRII Order Specialist while they are out of the office


BENEFITS

This position is Monday through Friday from 8a - 5pm.

Vision Insurance

Dental Insurance

Health Insurance

401K

Paid Holidays


Joint Active Systems is an Equal Opportunity Employer

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Monday through Friday from 8am to 5pm.

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