ZipRecruiter

Log In

1

Customer Service Work Home Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for

Sagility

$15/hr

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes

Startek

Customer Service Associate - Work from Home

Denver, CO · On-site +1

$14.75 - $20.50/hr

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires,

Great Work! Employment Services

Be Seen First

Customer Service

Streetsboro, OH · On-site

$16.50 - $18.50/hr

Customer Service We're looking for an outgoing, organized team member who's comfortable on the phone and enjoys working with people. This role involves high-volume outbound calls, phone screenings,

Sagility

Customer Service Representative

$16.50 - $22.25/hr

: The Appeals and Grievance Coordinator will be responsible for managing, coordinating, and resolving member and provider complaints, grievances, and appeals, ensuring compliance with state and

next page

Showing results 1-20

All JobsCustomer Service Work Home Jobs

Customer Service Work Home information

See salary details

$9

$18

$26

How much do customer service work home jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer service work home in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Work from Home representative, and why are they important?

To thrive as a Customer Service Work from Home representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and basic computer systems is often required. Outstanding patience, active listening, and self-motivation are crucial soft skills for maintaining productivity and delivering positive customer experiences remotely. These skills and qualities ensure efficient resolution of customer issues and uphold the company's reputation in a virtual environment.

What is the difference between Customer Service Work Home vs Customer Support Specialist?

AspectCustomer Service Work HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may require certifications in specific software or customer service
Work EnvironmentRemote, home-based settingRemote or office-based, depending on employer
Industry UsageCommon across retail, telecom, banking, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service jobsPeople seeking specialized customer support roles with technical or product focus

Customer Service Work Home typically involves handling general customer inquiries remotely, often in retail or service industries. Customer Support Specialist roles tend to focus on technical support or product-specific assistance, requiring more specialized knowledge. Both roles are remote-friendly and share similar credentials, but they differ in scope and industry focus.

What are some common challenges faced by remote customer service representatives, and how can they be managed effectively?

Remote customer service representatives often face challenges such as maintaining clear communication with both customers and team members, managing distractions at home, and staying motivated without in-person supervision. To manage these challenges, it's important to establish a dedicated workspace, use collaboration tools to stay connected with your team, and set a consistent daily routine. Employers often provide regular virtual check-ins and training sessions to support remote staff and ensure everyone feels part of the team.

What is customer service work from home?

Customer service work from home involves assisting customers with their questions, concerns, or issues via phone, email, chat, or social media while working remotely. Employees in these roles provide support for products or services from their own home rather than a physical call center or office. This setup often requires a reliable internet connection, good communication skills, and the ability to work independently. Many companies offer training and flexible schedules for remote customer service representatives.
More about Customer Service Work Home jobs
What cities are hiring for Customer Service Work Home jobs? Cities with the most Customer Service Work Home job openings:
What states have the most Customer Service Work Home jobs? States with the most job openings for Customer Service Work Home jobs include:
What job categories do people searching Customer Service Work Home jobs look for? The top searched job categories for Customer Service Work Home jobs are:
Customer Service Work Home jobs near you
Infographic showing various Customer Service Work Home job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Apply